Peter Groulx | Page 2

Excellent experience Great team work! Amazing team! Excellent sales associate Juan Moreno from beginning to end, following up and closing the deal. Excellent sakes manager, Peter, Mathew f Amazing team! Excellent sales associate Juan Moreno from beginning to end, following up and closing the deal. Excellent sakes manager, Peter, Mathew from finances and Gabriel from insurance. I will highly recommend people! Live my car On the list of employees you don’t have the names of all the people that took care of me. Mathew from finances and Gabriel from insurance. More

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Val is the best He was the most helpful in my getting my new 2019 Lexus. He is knowledgeable and patient. Thanks to him this is my 4th car from Lexus of North Miami He was the most helpful in my getting my new 2019 Lexus. He is knowledgeable and patient. Thanks to him this is my 4th car from Lexus of North Miami More

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Aaron Good new car buying experience. Very attentive, courteous and helpful. Enjoyed my meetings with Roman and Peter. They are truly nice and knowledgeabl Good new car buying experience. Very attentive, courteous and helpful. Enjoyed my meetings with Roman and Peter. They are truly nice and knowledgeable. A+++++. Hope to have a long relationship with this dealer. Highly recommend. Thank you again. More

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Best Car Shopping Experienced I have bought around 20 cars since I’m 15 and let me tell you in 2 hours I was out on the streets driving the car of my dreams. He is the best salesme I have bought around 20 cars since I’m 15 and let me tell you in 2 hours I was out on the streets driving the car of my dreams. He is the best salesmen I have ever met. More

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Wonderful experience Had a wonderful experience with Vanessa and Henry, they were very nice and I got the deal I wanted couldn't be happier! I love my new car Had a wonderful experience with Vanessa and Henry, they were very nice and I got the deal I wanted couldn't be happier! I love my new car More

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Be very careful 3 yrs ago I leased a vehicle at the recommendation of a friend who had leased from them in the past. My first experience was awesome. Everyone was pro 3 yrs ago I leased a vehicle at the recommendation of a friend who had leased from them in the past. My first experience was awesome. Everyone was professional and treated me like a real person...like I mattered. As I approached the end of the lease term I began looking for the next car. I went back to the dealership and met Todd. I explained my situation and told him what I was looking for. Honestly, he didn’t rush or pressure me into anything. He introduced me to his sales manager, Peter, who tried to come up with a “number” we could agree with. It was WAY over my budget so I decided to wait for another month or two. Part of his offer included the cost of overage miles that was rolled into the payments (at least that’s the way they made it sound). Todd reached out to me every few weeks to see if my situation had changed at all and offered me to stop back in. After about 2 months or so I called him and asked him to work out a better price. I advised him that I had visited other dealerships and was offered a deal. Peter eventually got on the phone and seemed quite offended that I would shop for a better deal. He initially refused to give me price over the phone (which I actually understand) and insisted I would play around and keep shopping them. He eventually gave me a BS story that he was doing ME a favor by approving my credit because it was much lower than they normally approve. I monitor my credit and know for a fact that it wasn’t the same score he told me. And besides that, I had just leased for 3 yrs without a single late payment so I was confident I’d be approved again. He finally said that he could work me a deal for about $400 at 12k miles per yr. I agreed. When I arrived at the dealership I expected for them to have much of the paper work ready. I waited for what seemed like an eternity. At one point I asked Todd for the final price of my lease to which he replied...” I don’t know but theyll tell you in the finance office”. By then I was already on edge. As I finally sat with the finance person I asked her what the price was. She was surprised and clearly frustrated that I didn’t know because they’ve done it to many customers in the past, putting her in an awkward situation clearly. it was $70 more than what Peter told me over the phone. By then, I was there more than 2 hrs and my wife and daughter were starving and wanted to leave. I regrettably signed the documents. When I was done, Todd approached me with a hand shake to congratulate me. I sternly told him that I didn’t like the surprise of being kept in the dark over the price to find out that it was significantly higher that I was told. He responded by saying...”I didn’t write the deal...it was Peter who did it”. He quickly passed the buck. Now 6 months later I’m receiving collection calls from Toyota Financial for the overage miles they told me was part of my payments. I’ve tried to get it resolved but was told that I signed a document stating that I agreed otherwise. They conned me just to make a little extra $$. They’ll never see me there again. I hope the commission was worth losing my business and taking my wife to a different Lexus dealership. More

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A wrong made right Got off to a rocky start with this dealership due to an internet salesperson who made promises that were not feasible. In the end, both Efrain and Pe Got off to a rocky start with this dealership due to an internet salesperson who made promises that were not feasible. In the end, both Efrain and Peter were able to salvage the deal and made the experience smooth sailing thereafter. Appreciate all of their hard work on our behalf. Love my new Lexus! More

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Beware when leasing from this Lexus facility, employees lie to you to get you to lease from them. I was told by my sales and the finance person that the main when leasing from this Lexus facility, employees lie to you to get you to lease from them. I was told by my sales and the finance person that the maintenance was included for the life of the lease, I was so excited about getting a new vehicle I trusted their words and signed all the papers not reading all the pages and it turns out this was a lie. When I went for maintenance I was charged $600 I spoke to the manager and explained to him what happened he just said there’s nothing he could do and that both the sales and finance person no longer works there. At the end of my lease, I turned in the vehicle with 10,000 miles under my lease agreement and with all 4 tires with 80% of Life remaining. The car in perfect condition and now I received a bill for $374.50 “Disposition Fee” after I was told there wasn’t going to be any additional fee or charges. I'm so dissatisfied with this company and the way they lie to customers. More

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Extremely Satisfied! My experience at the Lexus of North Miami was very quick and easy. I went in with my mind set on what I wanted and Denis and his team helped me achiev My experience at the Lexus of North Miami was very quick and easy. I went in with my mind set on what I wanted and Denis and his team helped me achieve it. Everyone was extremely helpful and knowledgeable! I would recommend this dealership to anyone trying to purchase a Lexus. More

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Outstanding Service Thank you to Lexus of North Miami Services and dedication I am a loyal customer to the brand. Specially Miguel, he is an excellent professional with a Thank you to Lexus of North Miami Services and dedication I am a loyal customer to the brand. Specially Miguel, he is an excellent professional with an extensive knowledge in the car industry along with his experience, he helped to choose the right car. Very well recommended!! Thanks, More

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