Peter Herman | Page 7

Everytime I bring my car to your dealership the customer service provided by Bryan, Peter, and Delonte is always exceptional . Bryan goes above and beyond to ensure my car is handled with car. Due to my wor service provided by Bryan, Peter, and Delonte is always exceptional . Bryan goes above and beyond to ensure my car is handled with car. Due to my work hours, Peter is always the last man standing and he provides great customer service. Delonte is always accommodating and making sure my vehicle leaves in a very clean condition . Much thanks to these three guys!! More

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Customer service was outstanding. All I concerns were addressed, communication was frequent and repair options discussed in detail. All I concerns were addressed, communication was frequent and repair options discussed in detail. More

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The entire team is friendly and helpful. Peter took good care of my needs and kept me informed during the process. Peter took good care of my needs and kept me informed during the process. More

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Service is the main reason we have owned a Mercedes for many years, and this last visit solidified this decision. A tow truck arrived at our location within an hour, along with an Uber to take us to the s many years, and this last visit solidified this decision. A tow truck arrived at our location within an hour, along with an Uber to take us to the service center after a major mishap involving a pothole.The issues were addressed, we were given a loaner car and were called with updates. Less than 48 hours later, we had our car back home. It doesn't get any better than that! Special thanks to Peter Herman. More

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I was driving from DC to Delaware when I had a flat tire. Luckily I was only about 10 miles away from Mercedes in Annapolis. They were absolutely so nice and helpful. Luckily they had the tire I needed in st Luckily I was only about 10 miles away from Mercedes in Annapolis. They were absolutely so nice and helpful. Luckily they had the tire I needed in stock. The fixed it immediately and had me back on the road in record time. The flat tire situation was a bad experience, but dealing with Peter Herman was a really comforting experience. I want to commend Ryan Lee, the technician that worked on my car, and even asked if I would like a car wash. Thank you for your professionalism , kindness, and consideration under my circumstances. More

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Outstanding service department, I just recently purchase a vehicle from Virginia. It's been the worst experience of my life. I turned to Mercedes Benz of Annapolis for help in repairing my vehicle and was t a vehicle from Virginia. It's been the worst experience of my life. I turned to Mercedes Benz of Annapolis for help in repairing my vehicle and was teamed up with Peter Herman. Mr. Herman has been a true blessing for me and my family. He kept me in touch/informed of every detail(s) of the needed service. But it was the total caring attitude/frame of mind and time Mr. Herman took each time I called. I never just felt like a invoice number, Mr. Peter Herman made me feel like my issue/problem with my vehicle was the most important thing at Mercedes Benz of Annapolis. I than you Mr. Herman for helping my family and I doing a very stressful , painful ordeal. Sign Larry Covington, a customer for life More

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Service at this location is amazing Peter kept me well informed on the process and ensured that customer satisfaction was a high priority. informed on the process and ensured that customer satisfaction was a high priority. More

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My service advisor was very honest with my purchase. He’s always given great customer service He’s always given great customer service More

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It was a pleasant experience ! The customer service was great, service was speedy, the phone call was professional explained every single thing in detail it was my first time there The customer service was great, service was speedy, the phone call was professional explained every single thing in detail it was my first time there but it won't be my last ,best repair experience ive ever had, thank you guys so much, More

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Always efficient, friendly, and professional. service work is done well and in a timely manner. work is done well and in a timely manner. More

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