Peter Herman | Page 6

My service visit was simply to pick up a new key I ordered. Eddie (Parts) began checking the key to make certain it worked properly-it did not. Terrence (Service Intake) immediately recognized that th ordered. Eddie (Parts) began checking the key to make certain it worked properly-it did not. Terrence (Service Intake) immediately recognized that the key (2014) required programming. Terrence’s knowledge about Mercedes keys enabled them to readily identify the service needed. I was not prepared for a lengthy visit. Terrence reassured me that I would be serviced during my visit and not be required to return another time. This allayed my frustration because I lived nearly an hour away. As a caregiver, this was very important to me. Terrence quickly engaged Pete (Advisor) to secure serving for me. There were many customers being serviced at the time but Pete was able to graciously schedule me in. Terrence, Pete and Eddie made a potentially frustrating visit a pleasant one. Eddie check on me to make sure things were resolved. Pete also identified a recall repair that was required and scheduled me for that service as well. A special note about the ladies at checkout-they are always so friendly, warm and pleasant. More

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Peter Herman was fantastic to work with. He kept me informed along the way. Excellent support. He kept me informed along the way. Excellent support. More

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Peter has helped me over the years and I consider him a first-rate representative of Mercedes. He has always been helpful, always looked for solutions - and was always friendly. I have owned many Merced first-rate representative of Mercedes. He has always been helpful, always looked for solutions - and was always friendly. I have owned many Mercedes cars over the years - and I believe Peter is one of the best service managers. More

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Pete was excellent and really knew what he was talking about! Was very understanding and really made me feel like I was important. Thanks again Pete!!! about! Was very understanding and really made me feel like I was important. Thanks again Pete!!! More

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Great dealership! I come here for all my car needs! Every time I have great customer service! I come here for all my car needs! Every time I have great customer service! More

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Peter is such an awesome guy. Knowledgeable and very understanding. Sometimes, I ask A LOT of questions and he was so patient with me. Thank you so much. I will be back for servic Knowledgeable and very understanding. Sometimes, I ask A LOT of questions and he was so patient with me. Thank you so much. I will be back for service for sure ! More

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This place is amazing, the staff is friendly and amazing. Very helpful. They show my fiancee tips on how to use a key to open the roof and many things. Peter was my service advisor and highly recommended! I’ Very helpful. They show my fiancee tips on how to use a key to open the roof and many things. Peter was my service advisor and highly recommended! I’m glad I google it before going there. More

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Pete Herman was absolutely wonderful taking care of my benz! I would highly recommend him and this dealership! benz! I would highly recommend him and this dealership! More

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Peter and Mac in service always do an excellent job. I waited for a B Service and they had me on my way in 90 minutes… with a car wash too! Best dealership service department in Annapolis! I waited for a B Service and they had me on my way in 90 minutes… with a car wash too! Best dealership service department in Annapolis! More

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Peter and Mathew were amazing to work with today. I would recommend them to anyone and look forward to working with them again in the future I would recommend them to anyone and look forward to working with them again in the future More

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