Peter Herman | Page 9

This was my first experience with service department. I was presented with good communications, professionalism, timely service that led to a satisfied customer. was presented with good communications, professionalism, timely service that led to a satisfied customer. More

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Absolutely wonderful! The customer service and the time and effort Ronan puts in to explain things thoroughly is invaluable. I am definitely a new lifetime customer! and effort Ronan puts in to explain things thoroughly is invaluable. I am definitely a new lifetime customer! More

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Peter and Chuck took wonderful care of our Merecedes. They kept me updated throughout the service. I would definitely recommend this dealership in Annapolis Maryland. They kept me updated throughout the service. I would definitely recommend this dealership in Annapolis Maryland. More

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The whole process of creating a service appointment was very easy and efficient. Whenever I arrived it was explained that there would be a charge for diagnosing the technical issue. I could understand the very easy and efficient. Whenever I arrived it was explained that there would be a charge for diagnosing the technical issue. I could understand the need as it took at least a full day to assess the problem. The fee seems to be absorbed into the repair. They inspected the car and provided estimates for the costs involved. This was done electronically but with the option to speak with the service adviser. You could accept or decline any of the jobs without any pressure one way or another as it was handled electronically. It took several days to repair but our advisor, Peter, kept me in the loop daily. The car was finished and cleaned and returned. Unfortunately, I discovered a new issue that seemed connected to the repair. Peter touched base with me to see if everything was ok and advised me to bring the car back so they could look into it. It turned out to be connected and Mercedes repaired it without any hesitancy or question. The car was repaired and returned and now everything is good! I appreciate the ease that the issue was handled and that there was no challenge when I raised it. Very professional attitude! More

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I was greeted and treated like my business was really appreciated. Peter was very professional and made me feel welcome. Highly recommend Mercedes Benz of Annapolis appreciated. Peter was very professional and made me feel welcome. Highly recommend Mercedes Benz of Annapolis More

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I have owned two Mercedes and been serviced by two dealers. I have learned that the heart of the dealership is it’s service and service advisors. Recently I met Peter Herman at Annapolis Mercedes. dealers. I have learned that the heart of the dealership is it’s service and service advisors. Recently I met Peter Herman at Annapolis Mercedes. I needed a safety inspection and service work which included a new windshield. Pete Herman stayed in touch with me regularly to inform me in all this which included the windshield arriving late in shipping. He also saw that I had a loaner Benz to go about my life. This is exceptional service due mainly Pete staying on my needs and communication with me. Thank you, Pete. Well done. R. Spillman More

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Very helpful and got everything I needed fixed on my car. I definitely will be returning to this dealership to get anything fixed on my vehicle. I definitely will be returning to this dealership to get anything fixed on my vehicle. More

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Yes. Staff was welcoming and professional. Peter took the time to explain the maintenance process and what would be done. He provided a comparable loaner vehicle and even recommended a great place for us to time to explain the maintenance process and what would be done. He provided a comparable loaner vehicle and even recommended a great place for us to breakfast! More

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