Peter Jervinis | Page 3

Very professional and timely. Car nice and clean after service. Nice people and comfortable waiting area! Car nice and clean after service. Nice people and comfortable waiting area! More

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Great people, accurate services and no surprises. You're told upfront of all recommend repairs/services. Easy to make appointments and very accommodating. You're told upfront of all recommend repairs/services. Easy to make appointments and very accommodating. More

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Eric made it easy and did the Kelly way! Very professional and made the entire process so easy and was professional Very professional and made the entire process so easy and was professional More

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Excellent experience with the service department. Pete explained what they were going to do and kept me informed throughout the process. Pete explained what they were going to do and kept me informed throughout the process. More

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Great customer service will recommend anyone here who wants to buy a car cash finance or leased wants to buy a car cash finance or leased More

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Always a pleasure to work with this dealership. They are attentive and friendly and upfront. Peter is the BEST! They are attentive and friendly and upfront. Peter is the BEST! More

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Eric,Lisa and the staff at Kelly Infiniti were great. I would highly recommend this dealership to my family and friends. The service manager Jim and Pete take care of all of your service needs and get it I would highly recommend this dealership to my family and friends. The service manager Jim and Pete take care of all of your service needs and get it done right the first time without any problems. Thanks Joe More

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Pete and Jim from the service department were great. I would recommend the service department at Kelly Infiniti I would recommend the service department at Kelly Infiniti More

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Pete good. Pete was good. Pete was very good. Don’t fire Pete. He good! Pete was good. Pete was very good. Don’t fire Pete. He good! More

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Very bad customer service I have purchased 3 cars from Kelly most recently a Jeep about 2 months ago. I will not do business with Kelly going forward. The reason for this is I recently brought my Q50 Kelly most recently a Jeep about 2 months ago. I will not do business with Kelly going forward. The reason for this is I recently brought my Q50 in for brake service when it was time to review the cost the service writer went over the cost of after marketing vs factor that was fine he told me one factory brake calibers would cost as much as two aftermarket. When I asked him to redo the quote he told me a story about needing to redo it and it would not have all the numbers. This was my mistake I should have forced the issue and made him update the quote. The end cost was over 1000.00 more than what he verbally said. I explained to the service writer that the car is a 4th vehicle I want it to be safe but don’t want to spend 1000’s on it. I believe the reason I did not get the updated quote is the service writer knew I would have passed and went to an independent. The verbal cost around 1600.00 the real cost 2700.00 I was also told the car needed air boxes but because of the cost I passed on the work. I picked the car up it was dirty and surprise the check engine light is on because of the air box. I am not saying the dealership made the check engine light come on but interesting timing. Overall bad communication bad service and the story they tell you when you buy a car from them about being a family run dealership that cares does not hold up on the backend. I get well run dealerships make their money on service. My advice never accept a verbal quote from Kelly. More

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