Peter Korallus | Page 17

I don’t even know where to begin. Everything was great! Starting from Joe Calabrese my sales consultant down to the exe manager Peter Korallus... I wanted my dream car and I received it..(M37x) Everyone w Starting from Joe Calabrese my sales consultant down to the exe manager Peter Korallus... I wanted my dream car and I received it..(M37x) Everyone was patient and made it happen. If anyone asks the best location to purchase an Infiniti I would highly recommended Infiniti of Clarendon Hills is where you need to be. I can go on and on but what a wonderful experience... If you need a sharp car with a perfect sales consultant and with a great personality Joe Calabrese is who you need to see!. My 2nd new Infiniti and I will be back for my 3rd in due time! 100% satisfied More

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I was looking at a few models, some new some slightly used. Admittedly, I went back and worth several times and I'm sure was not easy to deal with. Late into the evening, I had decided on one model on th used. Admittedly, I went back and worth several times and I'm sure was not easy to deal with. Late into the evening, I had decided on one model on the lot, but at the last minute I opted for a model that I really wanted...the problem was it was on the lot of the Infiniti of Lisle. Peter Korallus, the head guy at Clarendon Hills, came out to talk to me. He told me how Clarendon Hills was new and how his goal was to drive awareness of the "Clarendon Hills brand" by providing great prices and making sure the customer was happy and got what they wanted. He then proceeded to push hard and do his best to strong arm me into buying the car on the Clarendon Hills lot, when I explicitly and repeatedly said I wanted the car on the Lisle lot. It was like shopping at the worst used car dealer ever. He was not listening to me, making me feel guilty about not buying it there (even though they said they were the same company overall) and was literally begging me to walk out with their car even though it wasn't what I wanted. The sad part is that the sales person I dealt with was fabulous. Peter was the problem. To make a long story short, I did end up with the car I wanted (the one from Lisle), but not after much angst, agita and after losing a fair amount of $ in the process directly because of Peter. Admittedly, I have responsibility here as well, but if Peter was true to his word about being all about the customer than it wouldn't have happened. I was on the fence about if I should post this review or not. I offered to provide Peter some feedback, and give him a chance to explain his position. So I figured if he reaches out, then he is sincere about customer service and maybe we can come to an understanding of what happened before. But a month later, I've heard nothing, much less an apology. So my conclusion is that Peter does not care about the customer, nor does he even care about Infiniti overall, but rather cares mostly about his own bottom line. Bottom line, I love my car and enjoyed my experience with my sales person. But if you can at all avoid dealing with Peter, I would highly recommend it. If you have to deal with him, I hope the info I provided can be helpful and take his words with a grain of salt. More

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