Phi Phi Hoang | Page 7

Service advisor didn't listen. Service generally good I like the service department, but in this instance I had an issue with my car and the service advisor did not pay attention. Previously I have not I like the service department, but in this instance I had an issue with my car and the service advisor did not pay attention. Previously I have not had an issue with this service advisor. More

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Highly recommended I would highly recommend Kelly Nissan for sales or service. Very professional and did an excellent job with my car. I will be returning for any mainte I would highly recommend Kelly Nissan for sales or service. Very professional and did an excellent job with my car. I will be returning for any maintenance issues. More

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Service I have had my car in Kelly’s for service three times recently and each time the experience was very positive. The service personel are all friendly an I have had my car in Kelly’s for service three times recently and each time the experience was very positive. The service personel are all friendly and efficient. There is a confortable place to wait. More

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What a change I have been servicing my Maxima and previous my Altima at Kelly form years. Sales has always been great, at the end I was able to get close the the d I have been servicing my Maxima and previous my Altima at Kelly form years. Sales has always been great, at the end I was able to get close the the deal I wanted. However Service was another story, wait times over 3 hrs, No follow up, car returned with grease on the seats. Employees standing around while I waited to be helped. etc. I would of serviced my car elsewhere but I work right down the street. The last year has been such a change, I drive in and my car has seat cover and floor mat put in (no more grease). The Advisors are very helpful and I am out within 45 minutes with my car washed!!! I have visited in the past year 3 times and each time was better than the last, and today I received an email from the Service Manager thanking me for my business and ask that I take the survey so he can see what he must improve on to make it a better experience for his customers. Thank you Mr. Kelly for the changes you made!!! More

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Fantastic customer service I recently had to drop my car off for extended service. Kelly Nissan's customer service was exceptional. They called me twice a week with updates, pro I recently had to drop my car off for extended service. Kelly Nissan's customer service was exceptional. They called me twice a week with updates, provided a loaner, and were happy to answer all my questions about warranty details and options going forward. More

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Oil change and Recall I made an appointment for noon for my first oil change and a recall and I was there for 3 hours. No one ever came out to tell me it would be this long I made an appointment for noon for my first oil change and a recall and I was there for 3 hours. No one ever came out to tell me it would be this long, so I was not happy to sit there all that time More

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poor customer service All around negative experience. My truck was off the road for 4 days, service advisor didnt listen to me, no rental car, was not happy with the charge All around negative experience. My truck was off the road for 4 days, service advisor didnt listen to me, no rental car, was not happy with the chargers More

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Thorough as always Always bring my Rogue to Kelly Nissan. The greeters are always busy and often need to be reminded to apply coupons or check lights when asked, but whe Always bring my Rogue to Kelly Nissan. The greeters are always busy and often need to be reminded to apply coupons or check lights when asked, but when reminded, they are apologetic and get it mostly right. More

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Kelly Nissan-Woburn always going the extra mile From my car in for an oil change and a tire rotation. As usual the job is done efficiently and they won’t beyond my expectations and ended it with a From my car in for an oil change and a tire rotation. As usual the job is done efficiently and they won’t beyond my expectations and ended it with a thoroughly detailed car wash! , I really appreciate the extra care and people like Phi Phi in service who oversaw my whole experience . Thank you to Kelly Nissan-Woburn for always looking out for me and my Rogue🚙 More

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Oil change Excelllent service, very time efficient. Phi Phi was excellent to work with. Very attentive and friendly Car was finished earlier than expected. Pe Excelllent service, very time efficient. Phi Phi was excellent to work with. Very attentive and friendly Car was finished earlier than expected. Perfect location for me More

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