Phil Falzarano | Page 21

I really appreciate all the help from Phil, as he was there every step of the way, and had an overall great experience from Mazda as whole. I look forward to continue service with Phil and the team. there every step of the way, and had an overall great experience from Mazda as whole. I look forward to continue service with Phil and the team. More

by Tori F Verified Customer Verified Customer

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Smooth sales with little pressure. Very fair price. Got full value on trade in exceeded CarMax estimate Very fair price. Got full value on trade in exceeded CarMax estimate More

by Beth.pesenti Verified Customer Verified Customer

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Went to purchase a new Mazda car. I would recommend having car salesmen that are knowledgeable about each model of cars working with individual customers. Phil was awesome! I would recommend having car salesmen that are knowledgeable about each model of cars working with individual customers. Phil was awesome! More

by Mags Palma Verified Customer Verified Customer

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New car purchase was easy as pie. Less than 4 hours start to home. John and Phil were great. Less than 4 hours start to home. John and Phil were great. More

by rosemurphy7 Verified Customer Verified Customer

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Phil was phenomenal to work with. I saw awards on his desk, now I understand why! I saw awards on his desk, now I understand why! More

by queenneace Verified Customer Verified Customer

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Salesperson Phil was nice and pleasant to work. He answered all my questions. And very helpful. He answered all my questions. And very helpful. More

by DMAC5381 Verified Customer Verified Customer

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Phil and Chris are great salesmen, I'll give them that. Chris, being relatively new to this dealer, told me inaccurate info about their "Naples Advantage" add-on; he told me it covered the vehicle nationwi Chris, being relatively new to this dealer, told me inaccurate info about their "Naples Advantage" add-on; he told me it covered the vehicle nationwide. This was important to me because the car was supposed to be a birthday gift for my son, who lives in Montana, which I told him at least half a dozen times. We test-drove the vehicle, he gave me the numbers, and we were good to go, pending my son's approval and VIN-specific proof of insurance. I went back today to finalize the paperwork with the "business manager", a 22-year-old whose sole job is, seemingly, to sell extended warranties. When I asked to see the written details about this "Naples Advantage" plan, she seemed bewildered. I had to repeatedly ask for the WRITTEN contract details to ensure I wasn't buying something my son couldn't use. Surprise! The plan only covers vehicles in the Naples area. All service would need to be done here, except the bogus powertrain warranty, which is very limited in scope and coverage. So, essentially, it's a $2477 pure money grab by these folks. Of course, she offered a $6500 extended warranty I could purchase. When I balked at that, she offered to deduct $1500, but I still had to purchase the extended warranty. Mind you, this was a cash transaction. I needed nothing but the vehicle; no trade-in, no financing. Clearly, I offered nothing to this dealer on which they could charge or hide bogus fees. I asked to speak to the general manager, Ryan Gambill. He was arrogant, aggressive, and combative when I told him I refused to pay for something my son couldn't use. He refused to take it off the bottom line. He wouldn't take accountability for his salesman telling me erroneous information. All he cared about was profit, not the customer. When I stood up (literally) and it was clear I wasn't going to be pushed around (figuratively), he asked me to 'exit [his] dealership'. Beware of Naples Mazda's "selling price"; they'll add money-grabs which give you minimal benefits at inflated prices. Gambill shouldn't manage a Dollar Store, let alone an auto dealership. He's a horrible person and an even worse "general manager". Avoid this dealership at all costs. You'll waste hours of your time. They have an F rating by the Better Business Bureau, which is well-deserved. More

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I just purchased another Mazda at Naples Mazda this weekend. It was an excellent experience from start to finish. My sales person, Jeff, listened attentively, was calm and forthright, and ultimately go weekend. It was an excellent experience from start to finish. My sales person, Jeff, listened attentively, was calm and forthright, and ultimately got me into the car I was looking for. He had help from general manager, Ryan, who gave me the best deal and insured that I would become a lasting customer of Naples Mazda. Phil also assisted in closing the deal and Kathryn in finance made things super easy. The entire experience from start to finish was awesome. The ladies at the front were Inviting and every staff member that we met made eye contact and acknowledged us. I’ve been buying Mazda‘s for 33 years and this was my best experience to date. I highly recommend Naples Mazda and the entire team. More

by Svettyhart Verified Customer Verified Customer

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Working with Phil was an excellent customer experience! He was a pleasure to deal with!! He was a pleasure to deal with!! More

by CGMURPHY Verified Customer Verified Customer

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very efficient and friendly staff, quick analysis about the sluggish start up on my car the sluggish start up on my car More

by noelmccreery Verified Customer Verified Customer

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