Phil Kallenberg

The service writers are doing their best BUT, after one week (I know two major holidays) car is not fixed. I am very concerned about the cost of this repair that they are unable to find. It was "fixed" a week (I know two major holidays) car is not fixed. I am very concerned about the cost of this repair that they are unable to find. It was "fixed" already for $400 - only to break down again immediately. Communication could be better. More

by lakendall1 Verified Customer Verified Customer

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Great experience, and communication. Job was completed on time and on budget. Phil was absolutely wonderful, really knows his stuff, and extremely helpful Job was completed on time and on budget. Phil was absolutely wonderful, really knows his stuff, and extremely helpful More

by smolak285 Verified Customer Verified Customer

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Great crew to work with. I’m always treated fairly. I have been coming back to this dealership for more than twenty years. I’m always treated fairly. I have been coming back to this dealership for more than twenty years. More

by LEE.HOLOVNIA Verified Customer Verified Customer

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Great experience! ! Scheduling appointment through the app was so easy, Phil provided constant communication on repair status and car was ready as promised! ! Scheduling appointment through the app was so easy, Phil provided constant communication on repair status and car was ready as promised! More

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Overall great experience with Colonial. Went in for oil & airbag recall and Phil asked if anything else was an issue. I had to have the back seat latch serviced post purchase and it didn't Went in for oil & airbag recall and Phil asked if anything else was an issue. I had to have the back seat latch serviced post purchase and it didn't seem right. They addressed it no questions asked as well as provided a video as to how it functions. Thank you Phil and Colonial. That is how Customer service should function! More

by EDWINWYLLIE Verified Customer Verified Customer

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Great experience! Phil communicated on the status of the repairs and when the car would be ready for pick up. Getting updates from him was fantastic! Phil communicated on the status of the repairs and when the car would be ready for pick up. Getting updates from him was fantastic! More

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Phil was very nice and easy to work with. Service was fast and done well. Service was fast and done well. More

by COADIRECTOR Verified Customer Verified Customer

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This dealer has been great from day one when I bought my truck couldn’t ask for better truck couldn’t ask for better More

by frankgto455 Verified Customer Verified Customer

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Great experience by all involved. Phil was great with setting expectations and timelines, and staying in touch with updates. I hope Ford corporate can figure out a way to speed up axe Phil was great with setting expectations and timelines, and staying in touch with updates. I hope Ford corporate can figure out a way to speed up axel recall replacements, but appreciate and value Colonial Ford’s customer service, taking care of a rental as they worked through the delay. More

by kastner.joshua Verified Customer Verified Customer

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everyone at the dealership recognizes me when I come in and makes me feel important and makes me feel important More

by rickbuild19 Verified Customer Verified Customer

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