Phil Stravers
Phil Stravers at Fremont Toyota

Phil Stravers | Page 31

Service Advisor

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

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4.6
357 Reviews
4.6

357 Reviews

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357 Reviews of Phil Stravers

October 14, 2023

Dealership Rating
Employee Rating

Very nice service. Got in and out in a good time. Was updated well and was let known how my vehicles health was. More

by Mark
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Fremont Toyota responded

Thank you for taking the time out of your day to leave us such a kind review! We at Fremont Toyota are truly thankful for every piece of feedback we receive from our customers, and your review is no different. We've loved working with you, and we look forward to continuing our relationship. Thanks!

October 12, 2023

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Employee Rating

Phil understood the purpose of my servicing and was precise in getting my car issues addressed. He called me to inform when the car was ready for pick up and provided details on fixes done. I would More

by Dkharabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

Fremont Toyota responded

Thank you for your recommendation and positive feedback about your recent experience with the team here at Fremont Toyota! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our team. It’s customers like you that we enjoy seeing time and time again! Thanks for stopping in and we look forward to seeing you again next time!

October 11, 2023

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service advise sucks , poor communication, didn’t care about customers, holding customers vehicle too long More

by caynguyen
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Omar Fawad

Oct 12, 2023

Fremont Toyota responded

Thank you for taking the time to share your feedback. We take customer feedback very seriously and try to continually improve our service to our customers. We’re disappointed to hear that your recent experience with us was less than stellar, and we would like to speak with you more regarding your service visit to learn more. Please reach out to General Manager, Bill Mason, at bmason@fremonttoyota.com so we can discuss your concerns and try to restore your confidence in our business. We hope to hear from you soon.

Oct 12, 2023

caynguyen responded

i bought my brand new toyota tacoma in January 01-2023 after got it a month the roof rack cover fly off when i was on freeway in raining day so i stopped on freeway and get the strips that cover the roof rack bolts holes . and in september i note it the headline had a water stain, ì brought my tacoma back to dealership and they examined my truck and said i try to put the roof rack on my truck and took off that’s why water is leaking thru my headliner,, but i got the truck brand new ,, i never did anything to my truck that’s what i told the service guys, but they didn’t believe me ,, and kept my truck for 3 weeks and didn’t do anything besides sealed all bolt’s holes and retailers the headliner, but the stain stills there , they waisted my time and the truck didn’t get done right,, i will call the bureau auto repair to take care of this mess

October 04, 2023

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Thank you very much for excellent service! Phil Stravers is very helpful and he explained us well about services to be performed. More

by HINA640
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Hernandez

Oct 04, 2023

Fremont Toyota responded

Thank you so much for the glowing review! We do very much aim to have a warm and friendly environment here at Fremont Toyota - we're glad you appreciate that. We're looking forward to your next visit!

October 03, 2023

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Employee Rating

Excellent service people are friendly knowledgeable they seem to have their scope of work well maintained More

by Richard
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Fremont Toyota responded

Thank you so much for the glowing review! We do very much aim to have a warm and friendly environment here at Fremont Toyota - we're glad you appreciate that. We're looking forward to your next visit!

October 03, 2023

Dealership Rating
Employee Rating

Friendly staff , outstanding service from the tech, service adviser to service manager . Special thanks for the professional job from the foreman Tee, extra care from service writer Nicolas and the s More

by CKEVIN46
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Service writer Nicolas , foreman Tee

Oct 03, 2023

Fremont Toyota responded

We appreciate the kind words! This is what we strive for here at Fremont Toyota! We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!

September 28, 2023

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Employee Rating

I am a former Navy Officer and have been in Fremont/Silicon Valley for 46 years. Without a doubt, Fremont Toyota has the best Customer Service that I have ever experienced. Mr. Philip Stravers More

by Gerald.Sobeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2023

Fremont Toyota responded

Thank you for your service and thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Fremont Toyota for your service needs and we hope to work with you again next time.

September 22, 2023

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Excellent it is the only place I will take my car they always do a great job More

by garnerk11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2023

Fremont Toyota responded

Thank you, for taking the time to leave such a kind review of your experience here at Fremont Toyota. Customers like you are why we love coming to work every day. We cannot thank you enough for your patronage, and we look forward to continuing our relationship in the future.

Sep 25, 2023

garnerk11 responded

Every one at this dealership is a true professional from scheduling an appointment to working with your service staff on troubleshooting repairs. And if I need a car for while my car is being repaired they always will accommodate my needs.And yours parts department is a joy to work with always knowledgeable and helpful,you have a great work force.

September 17, 2023

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Employee Rating

Washing can more better, still glass spot stains are there. Also charging $30, wash is like More

by VENGATESAN.MCA
Service Price Transparency
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Service Time
Recommend Dealer
Yes
Sep 18, 2023

Fremont Toyota responded

Thanks for the great rating! We're glad to hear you had a great experience here with us. Thank you for choosing Fremont Toyota!

September 16, 2023

Dealership Rating
Employee Rating

fue un excelente servicio muy profesional me encantó su amabilidad para sus clientes y muy eficiente More

by MARYCHUPIN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Fremont Toyota responded

¡Estamos muy contentos que tenias una gran experiencia de servicio con el personal en Fremont Toyota! Esperamos verlos de nuevo. ¡Muchas gracias por sus comentarios!

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