Phil Valenti | Page 4

First oil change on my new car. Scheduling online went well and was easy. Communication the day of was poor to non existent. I called and texted my service advisor four times. Scheduling online went well and was easy. Communication the day of was poor to non existent. I called and texted my service advisor four times. I clearly stated I need my car by 1 pm. I finally called and was tol at 430pm my car was ready. Disappointing considering I bought 2 vehicles from them. More

by SLEUCHTNER Verified Customer Verified Customer

Report | Print

Dealership was pleasant and easy to work with. Nothing to complain on our end. The staff was great Nothing to complain on our end. The staff was great More

by jacobkattner Verified Customer Verified Customer

Report | Print

As explained in the text reply, the overall experience was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They too was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They took it back immediately. Waited in the lounge area and then decided to walk as it was a nice day. Made it to Jay's Diner (excellent breakfast - work with April H!) and waited for family. We decided to go back to Cortese after breakfast (around 10:30) to look at some Explorers. When I checked to see where they were on the process, they had not even started, but was "next up". Went back out to look at the Explorers in the pre-owned lot. Serena (spelling?) greeted us warmly and I mentioned how we enjoyed working with Bryce to lease the F150. She said she'd let him know we were out here & see if he wasn't busy. He came out and showed us the two '21 Explorers they had, inviting us to climb in and he explained many of the features. He showed my 8 year-old daughter the back seat and third row features. He explained all of the nuances of the Limited edition we were looking at to my wife and I. If you are looking to lease/buy, I cannot recommend Bryce highly enough! He is *very* detail-oriented. If we were in the position financially, we would have purchased that '21 Explorer then! I look forward to working with Bryce in the future! The service guys are knowledgeable and cordial, I guess I just expect that when I drop something off seemingly first in line, it gets worked on first. Best regards, Marc More

by MRCOFFIE Verified Customer Verified Customer

Report | Print

Friendly staff specially Terry since the begging, he helped me and my father getting the cars helped me and my father getting the cars More

by jesusgabrielriverarosado Verified Customer Verified Customer

Report | Print

They work with you they greet you everybody come up to you snacks drinks. Lovely men woman that works there. I was out there for a day nice day was with the car. Terry Smith I work with him the best car s you snacks drinks. Lovely men woman that works there. I was out there for a day nice day was with the car. Terry Smith I work with him the best car seller I ever met. I know him for a while and always been the same never change. Kind hard-working and very honest and help you in anyway Shape or form. But not just him all the workers awesome place just lovely. And I’m very happy with my progress and my new vehicle. Thank you so much from the bottom of my heart. More

by cmoyd2791 Verified Customer Verified Customer

Report | Print

Great selection, even during this pandemic-induced supply chain glut, great service, and no hassles. Excellent communication and follow up. chain glut, great service, and no hassles. Excellent communication and follow up. More

Report | Print

Very easy to deal with. I was from out of town so they even picked me up at the train station! I was from out of town so they even picked me up at the train station! More

by tonyzee342 Verified Customer Verified Customer

Report | Print

Best experience in purchasing a vehicle. Exceptional customer service, and camaraderie. Would HIGHLY recommend to everyone! customer service, and camaraderie. Would HIGHLY recommend to everyone! More

by drm4me76 Verified Customer Verified Customer

Report | Print

Problems from the get-go. Car not prepped well. Adhesive from protective wrap left on car. Right front tire out of balance. No second key provided until I went to dealership and had one made. Adhesive from protective wrap left on car. Right front tire out of balance. No second key provided until I went to dealership and had one made. More

Report | Print

Very good staff and simple process to buy a new car. Satisfied with my experience Satisfied with my experience More

by johnmck1022 Verified Customer Verified Customer

Report | Print