Phil Valenti | Page 4
Sales Consultant
Cortese Ford Lincoln
2452-2500 West Henrietta Road
Rochester, NY 14623
88 Reviews
Write a Review88 Reviews of Phil Valenti
April 29, 2022
First oil change on my new car. Scheduling online went well and was easy. Communication the day of was poor to non existent. I called and texted my service advisor four times. Scheduling online went well and was easy. Communication the day of was poor to non existent. I called and texted my service advisor four times. I clearly stated I need my car by 1 pm. I finally called and was tol at 430pm my car was ready. Disappointing considering I bought 2 vehicles from them. More
April 18, 2022
Dealership was pleasant and easy to work with. Nothing to complain on our end. The staff was great Nothing to complain on our end. The staff was great More
Other Employees Tagged: Darren Sneddon , Jill
April 18, 2022
As explained in the text reply, the overall experience was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They too was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They took it back immediately. Waited in the lounge area and then decided to walk as it was a nice day. Made it to Jay's Diner (excellent breakfast - work with April H!) and waited for family. We decided to go back to Cortese after breakfast (around 10:30) to look at some Explorers. When I checked to see where they were on the process, they had not even started, but was "next up". Went back out to look at the Explorers in the pre-owned lot. Serena (spelling?) greeted us warmly and I mentioned how we enjoyed working with Bryce to lease the F150. She said she'd let him know we were out here & see if he wasn't busy. He came out and showed us the two '21 Explorers they had, inviting us to climb in and he explained many of the features. He showed my 8 year-old daughter the back seat and third row features. He explained all of the nuances of the Limited edition we were looking at to my wife and I. If you are looking to lease/buy, I cannot recommend Bryce highly enough! He is *very* detail-oriented. If we were in the position financially, we would have purchased that '21 Explorer then! I look forward to working with Bryce in the future! The service guys are knowledgeable and cordial, I guess I just expect that when I drop something off seemingly first in line, it gets worked on first. Best regards, Marc More
Other Employees Tagged: Darren Sneddon, Jack Hawes, Samantha Cortese , Bryce Seeley
April 16, 2022
Friendly staff specially Terry since the begging, he helped me and my father getting the cars helped me and my father getting the cars More
Other Employees Tagged: Darren Sneddon , Terry Smith
April 13, 2022
They work with you they greet you everybody come up to you snacks drinks. Lovely men woman that works there. I was out there for a day nice day was with the car. Terry Smith I work with him the best car s you snacks drinks. Lovely men woman that works there. I was out there for a day nice day was with the car. Terry Smith I work with him the best car seller I ever met. I know him for a while and always been the same never change. Kind hard-working and very honest and help you in anyway Shape or form. But not just him all the workers awesome place just lovely. And I’m very happy with my progress and my new vehicle. Thank you so much from the bottom of my heart. More
Other Employees Tagged: Darren Sneddon , Terry smith
March 18, 2022
Great selection, even during this pandemic-induced supply chain glut, great service, and no hassles. Excellent communication and follow up. chain glut, great service, and no hassles. Excellent communication and follow up. More
Other Employees Tagged: John Cortese, Chris Whaling, Samantha Cortese , Michelle Scott
March 09, 2022
Very easy to deal with. I was from out of town so they even picked me up at the train station! I was from out of town so they even picked me up at the train station! More
Other Employees Tagged: Darren Sneddon , Bryce Seeley
January 22, 2022
Best experience in purchasing a vehicle. Exceptional customer service, and camaraderie. Would HIGHLY recommend to everyone! customer service, and camaraderie. Would HIGHLY recommend to everyone! More
Other Employees Tagged: Chris Whaling , Zac Pavenko, Chris Whaling
January 07, 2022
Problems from the get-go. Car not prepped well. Adhesive from protective wrap left on car. Right front tire out of balance. No second key provided until I went to dealership and had one made. Adhesive from protective wrap left on car. Right front tire out of balance. No second key provided until I went to dealership and had one made. More
Other Employees Tagged: David Eichelberger, Bryce Seeley

