Philip Underwood | Page 4

Awesome service! Phil helped us find just the right car. We're very happy with the personalized service and courtesy we he provides for our family. We are loyal custo Phil helped us find just the right car. We're very happy with the personalized service and courtesy we he provides for our family. We are loyal customers now. More

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Best Experience! Phil Underwood, the salesman I dealt with made me feel like a person not just another sale. I spoke with phil told him exactly what i was looking for Phil Underwood, the salesman I dealt with made me feel like a person not just another sale. I spoke with phil told him exactly what i was looking for within my budget, asked to have vehicles ready when I got off work he did just that! I walked in not expecting to drive off in a new car, but I did! He made that happen for me and still managed to stay within the budget I gave him, he went above and beyond what other salesmen wouldn't do in the past. I would highly recommend and will continue doing business with Lithia Toyota if all employees are like phil!! More

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Excellent Service I went in just to look at a vehicle or two and ended up leaving with a vehicle. Excellent service. The car I wanted to see was clean and ready for a t I went in just to look at a vehicle or two and ended up leaving with a vehicle. Excellent service. The car I wanted to see was clean and ready for a test drive. My sales rep (Phil Underwood) was very knowlegeable and was able to get me a great deal. Financing through Toyota not only made the process extremely easy but i got a much lower interest rate than any other bank i looked at! More

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Toyota Camry Philip Underwood has managed 4 car sales for us. #1, we wanted a Toyota; #2, after meeting him for our first purchase we knew we would be treated fair Philip Underwood has managed 4 car sales for us. #1, we wanted a Toyota; #2, after meeting him for our first purchase we knew we would be treated fairly an with knowledge and courtesy before and after the sale. More

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Buying experience Phil makes the buying experience painless. The hardest thing about buying a car is waiting around for the paper work to be completed. Phil will get it Phil makes the buying experience painless. The hardest thing about buying a car is waiting around for the paper work to be completed. Phil will get it all done and all you do is show up sign and drive off the lot. Thank you More

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Phillip is SuperSalesman I was working in California and Phillip help me pick out our Camry for my wife's new ride. She went to the dealership thinking she was picking up a re I was working in California and Phillip help me pick out our Camry for my wife's new ride. She went to the dealership thinking she was picking up a rental while they worked on her Pontiac. She told Phillip if she liked he, she was going to make her husband purchase it. He said that's great! Because he already bought it for you! Now you might want to call him. She was super excited when she called and he's always helped me afterwards with answering questions and getting something taken care of!!! So much, I bought a Tundra from him about six months later. Phillip is one of the best at customer service!!! Thanks again Phillip! More

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Consistently terrific We have been purchasing vehicles from Lithia Toyota of Abilene for about a decade. Every experience with the sales department, the finance department We have been purchasing vehicles from Lithia Toyota of Abilene for about a decade. Every experience with the sales department, the finance department, and the service department has validated our choice of dealership. We drive a lot of miles for our business and in our personal life, and we recognize our need for reliable vehicles. We are very happy with our Toyotas, and we are very happy with our relationship with the personnel at Lithia Toyota of Abilene. More

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No pressure process I started with an internet inquiry about a used vehicle through TrueCar. Phillip Underwood responded with the information I was seeking. The dealershi I started with an internet inquiry about a used vehicle through TrueCar. Phillip Underwood responded with the information I was seeking. The dealership is about 90 miles away from where I live but I told him I would be able to see the vehicle when I was in Abilene for a business trip in a few days. He showed it to me and I did a test drive. I wasn't thrilled about the color or the price for a used vehicle. He called me the next day and told me he could put me in a 2017 version for just a couple thousand more - and I could get the color I wanted. I went and looked at the 2017 models. After thinking about it I decided I didn't want to spend that much money. I told him I would be fine with the model with fewer options which cost less. He found exactly what I was looking for and agreed to a reasonable price for the new car and a reasonable price for my trade in - even though they were going to lose money on the deal (I wondered if he was smiling when he said that - isn't that phrase in the sales training manual???). Overall a very low/no pressure experience and I got the vehicle I wanted. They even arranged to have it delivered to me and the driver took my trade in back to Abilene. I didn't have to make another 180 mile round trip. Thanks, Phillip. More

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Great Experience Most car salesmen I've dealt with have been rude and pushy. Phil's is the polar opposite of that. His demeanor is excellent. He is very patient, thoro Most car salesmen I've dealt with have been rude and pushy. Phil's is the polar opposite of that. His demeanor is excellent. He is very patient, thorough, and friendly. He definitely made my car buying experience hassle-free and stress free. More

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The One to Choose Great Internet experience with Phil Underwood. Phil and Ruben V. found the vehicle I wanted in another city, moved it here, and configured it exactly Great Internet experience with Phil Underwood. Phil and Ruben V. found the vehicle I wanted in another city, moved it here, and configured it exactly like I wanted in less than a week. Sales price and my trade-in matched Edmund's, KBB, and USAA estimates. No surprises. I was in and out in an hour once the vehicle was ready. I'll be back when I'm in the market again! More

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