Phillip Dean | Page 23

I have been leasing cars for the past 15-20 years from I have been leasing cars for the past 15-20 years from Audi to BMW to Volkswagon. My last three cars have been leased thru Dean Team-Ballwin. My ex I have been leasing cars for the past 15-20 years from Audi to BMW to Volkswagon. My last three cars have been leased thru Dean Team-Ballwin. My experience with dealers has varied as far as integrity of the dealer(s), personalized service and efficiency of the transaction and delivery of the vehicle. I just leased a 2012 Eos from Dean Team Ballwin yesterday, Nov 30th and found the experience so exceptional I requested an opportunity to forward a commendation. It started at 8 am meeting with David Liss to test drive the 2012 Eos - then I went to work. My 2009 leased Eos was due to be turned in so Scott Roberts and I then worked out the financial arrangement over the phone to allow me to upgrade to a 2012 Eos. I prefer not to spend the entire day at a dealership and asked Scott if he could prepare the paperwork in advance. I returned to the dealer at 4 pm, finalized some details with Scott, he then turned me over to the Closing Specialist, Richard Martin to close the deal. Scott then spent another 30 minutes in the car with me going over all of the special features and offered a quick tutorial on operations. I obviously like Philip Dean and his team or I would not be returning to lease my third car. But yesterday was so exceptional I classify the experience as "luxury" treatment. And to top it off, Scott offered to personally handle the service requirements of my car. I simply call Scott, tell him what I need, drop my car off, pick up a loaner and he will ensure the service team completes the specified work. Tell me, who wouldn't want to purchase or lease a car from the Dean Team in Ballwin? Highly commendable dealer! Thank you for the opportunity to share my experience. Cheryl Reeve More

Report | Print