Phillip Dean | Page 22

Did the right thing! My wife and I purchased a used 2010 from Dean's Volkswagen. Four weeks later the car developed an unusual defect with the drivers door. Phillip Dean c My wife and I purchased a used 2010 from Dean's Volkswagen. Four weeks later the car developed an unusual defect with the drivers door. Phillip Dean called Volkswagen Inc. about the defect and Volkswagen agreed to cover the problem 100% which required the door be replaced and painted. Expected repair time was 3 weeks and Phillip loaned us a car to use during the repair. Volkswagen Inc. had trouble getting the parts and 3 weeks was going to 6 weeks or longer. This really was a special case and I do not think every case would be done the same but Phillip allowed us to trade the car at no loss for another car. We still chose a Volkswagen but a newer model and paid the difference. Phillip did this because it was the right thing to do in this special case. More

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Extremely Satisfied Customer The best experience Ive ever had purchasing a vehicle, the staff was extremely friendly and helpful, and got me an AMAZING deal on my vehicle. Would h The best experience Ive ever had purchasing a vehicle, the staff was extremely friendly and helpful, and got me an AMAZING deal on my vehicle. Would highly recommend!! More

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Awesome! =) Everyone who works here is amazing, thorough and professional. I am extremely lucky to have become intertwined with these individuals, they have me fo Everyone who works here is amazing, thorough and professional. I am extremely lucky to have become intertwined with these individuals, they have me for life! More

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We could not be happier with buying our new car at the Dean Team Subaru(in Ballwin,Missouri) Phil/Pete and Rick were very friendly and answered all of our questions and concerns during the purchasing proc Dean Team Subaru(in Ballwin,Missouri) Phil/Pete and Rick were very friendly and answered all of our questions and concerns during the purchasing process. Thanks again to Phil Dean/Pete Ostlund and Rick Richard. I would definitely recommend the Dean Team. Way to go Dean Team! More

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I went to Dean Team to look at the vehicle we eventually purchased because of the vehicle itself. We liked the vehicle and ultimately decided to purchase it based on the price. The price was extremely compe purchased because of the vehicle itself. We liked the vehicle and ultimately decided to purchase it based on the price. The price was extremely competitive. ultimately I found out the price was a miss marked when I went into purchase the vehicle, after some arguing back and forth at the dealership they honored their mistake. The fact that I had to argue to get the price I was quoted was disappointing but that was the only disappointment. Service was excellent and staff was extremely friendly and seemed competent Our sales person, Paul Biermann, was very polite, courteous and accommodating and I would work with in the future. I had the opportunity to also work with Phillip Dean who was a polite, personable and what I expect from a management. I recommend working with both of these folks if you find yourself shopping at Dean Team VW. More

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These guys were a great! Really made the process easy. Walt was on top of all my requests, handled everything with great speed and really made me feel like I made the right decision in going there. I wou Walt was on top of all my requests, handled everything with great speed and really made me feel like I made the right decision in going there. I would recommend these guys to anyone looking for a great new Subaru or VW, or any of their used cars. More

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My experience was very positive and easy. The team was focused on being helpful rather than pushy -- much more emphasis on "service" than on "sales." I had a good idea of what I wanted, and I felt like th focused on being helpful rather than pushy -- much more emphasis on "service" than on "sales." I had a good idea of what I wanted, and I felt like the people I worked with were set on helping me meet my needs. More

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I had a great experience at the Dean Team of Ballwin. Everyone was very helpful and they really take care of their customers. I highly recommend them! Everyone was very helpful and they really take care of their customers. I highly recommend them! More

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The Dean Team found the vehicle that I wanted at the lowest price within a two state vacinity. I made the mistake to first go to another car dealership. That dealership made me wait over 3 hours and lowest price within a two state vacinity. I made the mistake to first go to another car dealership. That dealership made me wait over 3 hours and they kept changing the deal over that 3 hour period. I then walked out and never purchased a car from them. The next morning, I called the internet manager at the DEAN TEAM and within two hours, Dave found the vehicle that I wanted with my accessories list and my first color choice. The price was the lowest within a two state area! After only two hours, Dave had the car I wanted and I signed for the car loan. This was the BEST car buying experinece I have ever had! The Dean Team is honest, trustworthy, respectful of my time and considerations. I recommend the Dean Team to everyone! Thank you DEAN TEAM! More

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Phil Dean made the process of buying an automobile Phil Dean made the process of buying an automobile painless. I do not like to shop for vehicles and I am very busy with working 2 jobs. I simply Phil Dean made the process of buying an automobile painless. I do not like to shop for vehicles and I am very busy with working 2 jobs. I simply called the dealership and told Phil what features I wanted in a vehicle. He asked how soon I needed it. I replied, "Tonight", as I had a flight out the next morning for a work assignment. I told him I could be there in a couple hours. Less than 2 hours later,I showed up to the dealership....he was ready for me. He showed me the 2013 Subaru Forester 2.5 X Limited.....It was a perfect fit, even down to the color of paint! Unbelievable! I also worked with Rick Richard and Tony Wright to complete the sale. It was seamless! The entire process...from when I stepped into the dealership til I drove off in my brand new Subaru...took less than 3 1/2 hrs!!! This included looking at the vehicle, test driving it, financing, and Tony showing me how to work all the awesome features on it. To top it off....I get 3 years of roadside assistance from Subaru! I don't anticipate needing it, but it's comforting to know I have it. YAY!!! This was by far the best car buying experience I have ever had! I would highly recommend The Dean Team to friends, family, even strangers. Thank you guys!!!! I love my new Subaru!!! Teresa More

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