Phillip Stevenson
Phillip Stevenson at Lithia Ford Lincoln of Boise
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Phillip Stevenson | Page 3

Service Advisor

Lithia Ford Lincoln of Boise

8853 West Fairview Ave
Boise, ID 83704

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4.8
114 Reviews
4.8

114 Reviews

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114 Reviews of Phillip Stevenson

January 16, 2024

Dealership Rating
Employee Rating

Fair price, responsive personnel Straight forward transaction that was smooth without surprises Overall, very satisfied More

by THLEE.ONLINE
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Jan 16, 2024

Lithia Ford Lincoln of Boise responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

January 12, 2024

Dealership Rating
Employee Rating

Very professional. Kept me informed. Fair pricing. Painless signing of papers I loved working with my sales representative, Ben Rice More

by Rjgundlach
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Jan 14, 2024

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your thoughts on working with Ben and our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience! Best Regards, Jim Sterk General Manager

January 11, 2024

Dealership Rating
Employee Rating

Very efficient and professional from start to finish great follow and courtesy by my sales agent that night and later follow up calls More

by JOHN
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Jan 11, 2024

Lithia Ford Lincoln of Boise responded

John, Thank you so much for your excellent review! We are so glad that Phillip had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Ford Lincoln of Boise to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Jim Sterk General Manager

January 03, 2024

Dealership Rating
Employee Rating

We couldn't be more thrilled with the exceptional service and expertise Grant provided throughout the entire purchase process. From the moment we stepped onto the lot, Grant demonstrated an impressive knowle More

by TCANDDC
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Jan 02, 2024

Lithia Ford Lincoln of Boise responded

Thanks for sharing about your experience with Lithia Ford Lincoln of Boise. Grant and our team appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

January 02, 2024

Dealership Rating
Employee Rating

Every things is great specially with Gilbert he was great I appreciate Thank you so much Gilbert More

by AMJADALINIZI
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Jan 02, 2024

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

January 02, 2024

Dealership Rating
Employee Rating

Nice experience So far so good. The buying experience was pleasant. Sales person was professional and respectful. Have not had to use the service center yet, but I expect it will go More

by GATZPC
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Jan 02, 2024

Lithia Ford Lincoln of Boise responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phillip met your expectations. Thank you for choosing Lithia Ford Lincoln of Boise, we look forward to having you as a valued customer for many years to come! Best Regards, Jim Sterk General Manager

December 29, 2023

Dealership Rating
Employee Rating

The experience was good. Layne was great and so was the sales manager. They all worked together to sell the car. Thank you More

by ejdearma
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Dec 29, 2023

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Jim Sterk General Manager

December 16, 2023

Dealership Rating
Employee Rating

They crashed my truck, improperly repaired the recall on my truck for the 2nd time and worst of all they crashed my truck and didn’t tell me about it, tried to repair it with bondo and then lied about it wh More

by MILLSTEIN92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 20, 2023

Lithia Ford Lincoln of Boise responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Jim Sterk General Manager

Dec 23, 2023

MILLSTEIN92 responded

Jim, I sat in your office and explained the situation to you in detail. I’m including you in the email I’m currently drafting that outlines the series of events in great detail…. You have all of my contact information. My issues are still unresolved and they are compounding every time you touch my truck. The only resolution is a buyback of my vehicle at this point. I’ll see you Tuesday to discuss in great detail again…. My phone number is 208-412-4648. Id love to hear from you but won’t hold my expectations high since the meeting I had with you on Monday last week indicated very clearly your lack of care and consideration, your lack of empathy, your lack of accountability and it made very clear to me why all of the management that works under you has the exact same mentality…. this canned response you gave me further supports that… actions speak Louder than words. The truth will prevail. If you care about the brand you represent and doing the right thing, then you will do the right thing and call me immediately to get a resolution. This is an ongoing issue since march 25th of this year, that has only been made worse and worse with every visit. Call me Jim I’m waiting for some resolution!

December 14, 2023

Dealership Rating
Employee Rating

Comfortable and professional Great experience good people clean I would have a beer with the people that took care of us More

by BRANDONSTEMPFLEY
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Dec 14, 2023

Lithia Ford Lincoln of Boise responded

Thanks, Brandon! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

December 14, 2023

Dealership Rating
Employee Rating

Amazing customer service and high quality employees highly recommended for any new vehicles great financing as well More

by JRODRIGUEZ31990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2023

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

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