Phillip Stevenson
Phillip Stevenson at Lithia Ford Lincoln of Boise
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Phillip Stevenson | Page 4

Service Advisor

Lithia Ford Lincoln of Boise

8853 West Fairview Ave
Boise, ID 83704

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4.8
117 Reviews
4.8

117 Reviews

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117 Reviews of Phillip Stevenson

December 16, 2023

Dealership Rating
Employee Rating

They crashed my truck, improperly repaired the recall on my truck for the 2nd time and worst of all they crashed my truck and didn’t tell me about it, tried to repair it with bondo and then lied about it wh More

by MILLSTEIN92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 20, 2023

Lithia Ford Lincoln of Boise responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Jim Sterk General Manager

Dec 23, 2023

MILLSTEIN92 responded

Jim, I sat in your office and explained the situation to you in detail. I’m including you in the email I’m currently drafting that outlines the series of events in great detail…. You have all of my contact information. My issues are still unresolved and they are compounding every time you touch my truck. The only resolution is a buyback of my vehicle at this point. I’ll see you Tuesday to discuss in great detail again…. My phone number is 208-412-4648. Id love to hear from you but won’t hold my expectations high since the meeting I had with you on Monday last week indicated very clearly your lack of care and consideration, your lack of empathy, your lack of accountability and it made very clear to me why all of the management that works under you has the exact same mentality…. this canned response you gave me further supports that… actions speak Louder than words. The truth will prevail. If you care about the brand you represent and doing the right thing, then you will do the right thing and call me immediately to get a resolution. This is an ongoing issue since march 25th of this year, that has only been made worse and worse with every visit. Call me Jim I’m waiting for some resolution!

December 14, 2023

Dealership Rating
Employee Rating

Comfortable and professional Great experience good people clean I would have a beer with the people that took care of us More

by BRANDONSTEMPFLEY
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Dec 14, 2023

Lithia Ford Lincoln of Boise responded

Thanks, Brandon! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

December 14, 2023

Dealership Rating
Employee Rating

Amazing customer service and high quality employees highly recommended for any new vehicles great financing as well More

by JRODRIGUEZ31990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2023

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

December 14, 2023

Dealership Rating
Employee Rating

Positive and professional. All went well and satisfied with purchase. Ok just five more words. More

by MINERPHIL
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Dec 14, 2023

Lithia Ford Lincoln of Boise responded

Phil, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

December 13, 2023

Dealership Rating
Employee Rating

Great to work with this dealership ! ! Very much loved my dealer Bret. He was very very helpful and let me drive a few cars, until I finally found the one I loved. I liked that he didn More

by TERAPITT21
Recommend Dealer
Yes

Other Employees Tagged: Bret D.

Dec 13, 2023

Lithia Ford Lincoln of Boise responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Jim Sterk General Manager

December 06, 2023

Dealership Rating
Employee Rating

Great experience They respected my time and got me in and out quickly You're about to lose me More

by BRIAN63MITCHELL
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Dec 07, 2023

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Brian, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

December 06, 2023

Dealership Rating
Employee Rating

Great customer service. Very responsive. Everything was handled on time. Had a great experience. Excellent More

by MSV0
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Dec 06, 2023

Lithia Ford Lincoln of Boise responded

Thanks for sharing about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

December 04, 2023

Dealership Rating
Employee Rating

The sales person was excellent, but I have to admit we paid way too much for the car warranty. I understand he has to make money, but that experience was really bad for me. It was tough! More

by HERNANDEZ.HEC2012
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Dec 04, 2023

Lithia Ford Lincoln of Boise responded

Thank you for this feedback. Please don't hesitate to reach out to us directly to discuss your concerns. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

December 02, 2023

Dealership Rating
Employee Rating

Everyone is always very friendly and helpful. It's clean and they make sure you're comfortable. More

by SKALFAS82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2023

Lithia Ford Lincoln of Boise responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Jim Sterk General Manager

December 02, 2023

Dealership Rating
Employee Rating

Excellent, just as expected from our previous purchases at the dealership We always appreciate the wonderful service from all involved in the deal. More

by JRAMBARAN
Recommend Dealer
Yes

Other Employees Tagged: Phillip Stevenson

Dec 04, 2023

Lithia Ford Lincoln of Boise responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

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