Pierre Saliba | Page 26

I would highly reccomend Colonial to anyone interested in I would highly reccomend Colonial to anyone interested in purchasing a new VW. This is my 3rd purchase from Pierre Saliba I absolutely love the serv I would highly reccomend Colonial to anyone interested in purchasing a new VW. This is my 3rd purchase from Pierre Saliba I absolutely love the service department and i got a great deal! Thank You guys for the great work! More

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We had a great experience with Pierre and with Colonial We had a great experience with Pierre and with Colonial VW. Pierre is a very knowledgable sales professional, friendly and easy going. He is quite a We had a great experience with Pierre and with Colonial VW. Pierre is a very knowledgable sales professional, friendly and easy going. He is quite a listener, hearing out our needs and concerns with great patience . I would absolutely refer friends and my family to him and to Cononial VW of westboro. More

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It is good to finally have a chance to share my impression about the great people who work at Colonial/VW-Westborough. I assume your notice pertains to my recent purchase (5/3/13). But I have to impression about the great people who work at Colonial/VW-Westborough. I assume your notice pertains to my recent purchase (5/3/13). But I have to tell you this is THE FIRST TIME that I have ever received this survey. I have heard about these surveys for years and I have yet to receive any one! There have been many occasions where your Service Dept. has performed extraordinary service on my vehicle and have always provided me options to maximize my convenience when ever possible...more on this later! So, my purchase payments on my 2010 Jetta TDI/SW were just insane. Cash flow has been tight I wanted to see if I could get into a lease and lower my payments. My goal was to get into a program for 385 to 400 a month. I was resigned to accepting it would have to be the 2.5 and manual...but if I could get into a Passat that would be key - need the room. I did try Colonial / Westborough working w/ my friend, Pierre, but he was doubtful that he could get the numbers down to where I would like. Understand not that I thought Pierre did not try...To me Pierre’s word is all I need. I told him I might be back depending on what I find from visiting surrounding dealerships. I went to two dealerships and both were on the same page. I would have to get into a Passat SE Manual - 2.5 to hit my numbers. No possibility of any other style or power plant could be considered! In the back of my mind I was hoping to get into a 3.6, which was my blue chip choice...3.6/SE – EVEN IF it came in a manual that would have been fine too! I would be happy as a clam! I quickly had to resign to the fact that no one could sell me my 1st choice and meet my payment goal! I was an inch away from committing to a deal with Wellesley as I knew the Manager and Sales Agent, Andreas. I met them years ago when they ran a Brookline Audi/VW dealership. During my Wellesley visit they appeared to have a larger inventory, hence my initial thinking in not returning to Colonial. Sorry for the details...but perhaps you may learn from my experience in several key areas to tighten up on how the sales process works within the Colonial Group!? In late April I want back to Colonial/Westborough's Service...getting a part ordered for my Jetta. Middle of a weekday is ALWAYS THE BEST time to talk deals and especially with a Manager! So, just for yuks I thought I would pay a visit to Mark and he happened to be there. We knew each but not real well, as his reign began after I was well into my Jetta. I explained my cash flow dilemma, explained my goals and re-asked (1st time for Mark) if there were promos - 'sign n drive' programs, etc... I read online there were promos that were on, and the other dealerships did acknowledge this, but made it a point that my best shot to hit my monthly payment goal was, again, to go with the 2,5 SE Pkg as that is where the most incentives lied at that time. I shared with Mark all of what was told to me.. As Mark was making a preliminary search of models that existed, we compared notes on our backgrounds and realized that we had similar connections in common, and what makes this unique and nutty is that I am from California. In rock n roll you never know how the guitar pik will lie! I assumed Mark would come up with a few more choices...hell maybe even a 3.6/SE? Long story short....Mark found my 1st Color Choice . . . “Night Dark Blue”, which happened to exist on a 3.6/SEL PREMIUM, at a few bucks over 400/mo! I kept asking him if he included key details, "...are you sure you wrote it up with 15K for miles?”...”Did you include GAP?”, etc... This was THE FIRST TIME in 35 years of owning used, new, borrowed, stolen cars ( - - - just seeing if you were still awake!) where I actually got the MY PREFERRED COLOR CHOICE! Then of course the 'cherry on top' was the total Package! Holy cow no Advil was needed and did not even think about taking a Zantac! (he-he) The process was uncanny in the degree of enjoyment I experienced. It truly felt like my first Christmas opening presents - well in the spirit of full disclosure, I am Jewish! ;-D When the car came Pierre would not let me drive off the lot until I was totally clear with all of the new technology and other different ways this Passat performs over the Jetta. Pierre is a warm and an easygoing man. BUT my favorite quality about Pierre is that he shoots straight all of the time! He is on my short list of exceptional business friends. So it goes without saying I feel Colonial/West happens to have the distinction of employing THE most knowledgeable and honest Sales Agent - Truly! ARE YOU ASLEEP YET? - C'MON ... DRINK A RED BULL IF YOU MUST! I must cite a person who probably goes unnoticed purely because of his position...The Controller, Phil! He was not instrumental on this recent transaction, but there have been instances when he not only helped me concerning old refunds and other fiduciary mattes, but he has followed through quicker than his estimated time...ALWAYS. Super nice gentleman too! Remember I have unfinished business with regards to singing the praises of your Service Department, headed-up by Steve Tucker. Also…..Before I continue I want you to be aware that my trust has been earned by all the staff in PARTS, CAR CARE and TECHNICIANS! (the ones I have had direct contact with). I can recall stories that reflect favorably on each of these departments! In all of my encounters with the Service Department is has mostly been par excellence, also pleasant, AND in each case I learned something new about my car or new car technology in general! My nickname for Service is B-Squared, as in Billy MCGRATH and of course Bill(y) FALLON. So, instead of continuing my bore fest in a story format I will just list highlights in no particular order of importance. As we know when it comes to Customer Service ... 'it is ALL important'! 1, 90% of the time their answer to "Can I..." "Will you...?" "Is this possible...?" is a RESOUNDING "Y E S !" These guys will figure 'it out' with creative measures, when the routine solutions will not do! 2, In the four years I have known these gents their collective (and individual) moods have always been steady, pleasant with 'CAN-DO!' on top. 3, If an idea or suggestion does not come from them they will get on it on who can speak to the problem or question. 4, They usually beat or meet their estimated time of completion! 5, I never I get a sense of the old ‘eye roll’ from asking a dumb question or insist that a problem be revisited even after it had not been recreated! 6, They are one of the best marketing/branding devices Colonial has. I highly suggest that they consider a large campaign that focuses on the Service Department. For that warm/fun texture ‘in telling the story’ feature the BILLY’S! 7, I think one the “Bill’s” did lie once...yeah, it was Billy McGrath. During a pick-up as we were talking the subject of body image came up. Billy actually thinks he is good looking! He just went on and on…to be fair this is about the only time he has been unprofessional, but it was so weird. He is nice most of the time…kind-of, but he actually thinks he likes look the actor, Hugh Jackman (“X” MEN!) – YIKES! So the next day I brought him a gift – a mirror! I nicely and gently suggested that he reconsider his claim about his appearance….Geesh! Regarding this recent answer (#7) I am making it all up! But you should bust his chops for fun!!! The boys in Service always appreciate a good laugh! I am satisfied and proud to tell people about Colonial VW…nothing like a word-of-mouth referral for where to go to buy a car! More

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Pierre was very helpful. I will continue to do business with Colonial Volkswagen. This was a very pleasant experience. Made purchasing a vehicle a positive experience. with Colonial Volkswagen. This was a very pleasant experience. Made purchasing a vehicle a positive experience. More

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This was a very pleasant experience. Made leasing a vehicle a positive experience, Pierre was very helpful. I will continue to do business with Colonial Volkswagen. vehicle a positive experience, Pierre was very helpful. I will continue to do business with Colonial Volkswagen. More

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Colonial VW is by far the best car buying experience ever. I would have to give this dealer a 5 star rating because of the staff and service. Mark(GM) was so friendly that when talking over the phone I ever. I would have to give this dealer a 5 star rating because of the staff and service. Mark(GM) was so friendly that when talking over the phone I just had to go visit Colonial. First impressions of Colonial VW were great, You feel welcomed when you first arrive and the staff is great. Pierre was extremely professional and helpful throughout the whole process. Chris Ployer was very detail on the whole buying process and answered every question I had. The team at Colonial was so great that I would recommend this dealer to anyone looking to buy a used/new car and if you dont want to waste your time Colonial is the place. More

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We were very pleased with the way our sales process flowed. From the start Pierre was eager to make sure that we would be satisfied and that together we could make a deal happen. All our questions we flowed. From the start Pierre was eager to make sure that we would be satisfied and that together we could make a deal happen. All our questions were answered and after we signed a deal we continued to recieve the support we needed from him. Kathryn took care of our financing and service contracts and made sure that we received what we had been promised. I feel that this dealership works as a team, and that they are extremely committed to customer service and satisfaction. More

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For all the great help and service Pierre tony and katheryn provide us, we highly recommend colonial VW of westboro. This was my second time buying from Pierre . Thanks colonial katheryn provide us, we highly recommend colonial VW of westboro. This was my second time buying from Pierre . Thanks colonial More

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Outstanding sales and service provided during every visit. All staff members are very knowledgeable, representing themselves and the dealership at the highest professional level. Chris, Oxford-MA visit. All staff members are very knowledgeable, representing themselves and the dealership at the highest professional level. Chris, Oxford-MA More

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Pierre tony and bill were a great help. They were very knowledgable about the cars. I had a very good experience an I would recommend them to others. knowledgable about the cars. I had a very good experience an I would recommend them to others. More

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