QERIM RACAJ | Page 20

You have a problem which needs to be looked at. I went in last week to have my oil changed and the staff said it's 1 1/2 hour wait. I looked at the clerk and asked him if I could make an appointmen I went in last week to have my oil changed and the staff said it's 1 1/2 hour wait. I looked at the clerk and asked him if I could make an appointment and he said they only have scheduled appts. Available the following week, so I made an appointment. Came back at 11am and waited until 2pm to see if my Highlander was completed and the clerk said no, another 1 1/2 was needed because they were very busy. I told the clerk I had other appts. I needed to kept and he said, we will have someone drive you home. Then he came back to me and said how about a rental car. I was happy to receive a rental car but really feel this facility needs to concentrate on their problems on not getting the services done in a timely matter. Toyota puts out an awesome autobile and if not solved, this problem will only get worse. The staff was very accommodating and supportive to each other which I really appreciate, but there is still a problem that needs some attention. The staff was accommodating but I didn't remember their names. More

by dpresba65 Verified Customer Verified Customer

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Glad I came here I give 5 stars because of the quality of work done as well as the quality of the people here. It took longer than expected but since they do such go I give 5 stars because of the quality of work done as well as the quality of the people here. It took longer than expected but since they do such good work everyone comes here. I had no problem waiting. They asked me detailed questions about what I wanted done, they showed me a cost breakdown of what I wanted too. There is a comfortable area to wait and a coffee/snack shop. A place for the kids to play and a huge TV to watch sports. The guy in charge of my case came to find me to ask if the extra work was OK. Very happy girl here. More

by MISTYLIN1 Verified Customer Verified Customer

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Awesome customer service. Thank you for taking such great care of my car. I appreciate the clean and comfortable waiting area at the dealership service area. great care of my car. I appreciate the clean and comfortable waiting area at the dealership service area. More

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S'ervice understaffed I had previously given Maita a 5 star rating for the good experience in purchasing the vehicle and my first two visits for complimentary service. Both I had previously given Maita a 5 star rating for the good experience in purchasing the vehicle and my first two visits for complimentary service. Both times I was greeted promptly and was in and out in about an hour. This time I sat in my car for close to 15 minutes before I was even approached. She eventually took me inside where a service adviser told me that even though I had an appointment they were running behind and instead of the normal hour to an hour and a half it would be at least 2 1/2 hours before my car would be ready. I moved to Wilton after purchasing the car at Maita Sacramento and drove 40 minutes to get there and had a 40 minute drive home. It was the 15,000 mile service so all they were doing was rotating the tires and checking the brakes and fluids. Maybe 15 min. on the rack? That means my car was going to sit for well over 2 hours before they even looked at it. Seems to me they had to know they were understaffed and could have given me a call telling me how far they were behind before I drove all that way. Had my car brought back up and do not plan on ever using Maita Toyota again. More

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Great Service and Fast A did a great Job and the service was fast. I appreciate the in depth review of what my car needed and what’s could be wrong with it. A did a great Job and the service was fast. I appreciate the in depth review of what my car needed and what’s could be wrong with it. More

by DANNYB97 Verified Customer Verified Customer

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Review of Oil Change Service I appreciate the great service that I received yesterday. The price was competitive, the customer service representatives were professional, and the I appreciate the great service that I received yesterday. The price was competitive, the customer service representatives were professional, and the waiting lounge very comfortable. I appreciated the free coffee and pastry bits. Service included tire rotation, fluid level checks, and brake pad measurement. More

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Servicing, on Camry. When I arrived I had a short wait. A gentleman came over and wrote up the type of servicing I wanted. Went inside and completed the paper work. The When I arrived I had a short wait. A gentleman came over and wrote up the type of servicing I wanted. Went inside and completed the paper work. The wait time was about forty-five minutes and I was on my way. More

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Great Service The service at Maita Toyota was fast and efficient. The staff was friendly, knowledgeable, and helpful. Additionally, the prices were reasonable. O The service at Maita Toyota was fast and efficient. The staff was friendly, knowledgeable, and helpful. Additionally, the prices were reasonable. Overall, it was a great experience. More

by Rebecca Rae Verified Customer Verified Customer

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Great Service We came in with a MAINT light showing on the dash and had no idea what the problem was. The dealer just had to rotate the tires and perform the safet We came in with a MAINT light showing on the dash and had no idea what the problem was. The dealer just had to rotate the tires and perform the safety checks . We got out car back in a half an hour. More

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Second time they left bolts loose after oil change This was the second time they either left bolts or forgotten to tighten them.ltold the service rep.what happened last time this time they left the oil This was the second time they either left bolts or forgotten to tighten them.ltold the service rep.what happened last time this time they left the oil access panel loose More

by CYCRAIG23 Verified Customer Verified Customer

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