QERIM RACAJ | Page 21
Assistant Service Manager
Maita Toyota of Sacramento
2500 Auburn Blvd
Sacramento, CA 95821
Dealership Experience
5 yrs, 10 mos
Industry Experience
9 yrs, 11 mos
Languages Spoken
Albanian
Italian
205 Reviews
Write a Review205 Reviews of QERIM RACAJ
October 12, 2018
Excellent customer service Honest, affordable, and fast service. I came in for a multi point inspection on a Prius I purchased from CarMax. Toyota gave me an honest report. Tha Honest, affordable, and fast service. I came in for a multi point inspection on a Prius I purchased from CarMax. Toyota gave me an honest report. Thanks! More
October 12, 2018
Awesome service! They are very helpful and get everything done in a timely manner. Very thorough. Provided helpfup advise for things that would be needed in the near f They are very helpful and get everything done in a timely manner. Very thorough. Provided helpfup advise for things that would be needed in the near future. More
October 03, 2018
Less than optimal. I brought my new car in because i was getting a warning light related to the tires. The service department automatically set up a first maintenance o I brought my new car in because i was getting a warning light related to the tires. The service department automatically set up a first maintenance on the car without asking me if i wanted that. When I saw that the maintenance was to be done, I just went along with it even though it was a little early. I asked if they would come find me in the waiting area when the car was ready and the employee said they would. When it seemed to me that the car should be ready I went to the counter and asked. I was told that the car had been ready for ten minutes and that they had tried to phone me. I am in my late seventies, and did not realize they would phone. In fact, I had given them my land line number, so did not even get the call. I realize that I am out of step with technology. No explanation was given about the warning light. I asked if they had checked to see if the air in each tire was correct. He said yes, and the tires were fine. I asked about the warning light and he said temperature changes might account for the error light coming on. This does just not sound right to me, but felt there was not much else i could do. Everyone was courteous, and I think each person was trying to do their job to the best of their ability. However, I did leave feeling that my needs had been met at a less than optimal level. More
Other Employees Tagged: Comment: The card at the counter said Qerim Racaj. With no picture I cannot be sure that this is the person who helped me.
October 02, 2018
Great Experience Fast and friendly. Best experience yet at a toyota service dealership. I will return again at next service. Team is professional and also adds a littl Fast and friendly. Best experience yet at a toyota service dealership. I will return again at next service. Team is professional and also adds a little Personal which makes me feel like a friend and not just a customer. More
Other Employees Tagged: Brian Butcher, Rental person forgot name.
September 24, 2018
Engine Mount Repair The service and cost was explained to me in detail. It took a couple of days and I it came back on time. I was asked if I wanted my care washed and I The service and cost was explained to me in detail. It took a couple of days and I it came back on time. I was asked if I wanted my care washed and I was so thrilled. More
Other Employees Tagged: ZACH CARTER