RT Ives | Page 17

For the 14 years I have been a faithful Southern. customer. I have purchased 3 Souls and always had my service done there and given Southern Kia a 5-Star review. This time they let me down! My car customer. I have purchased 3 Souls and always had my service done there and given Southern Kia a 5-Star review. This time they let me down! My car was there for a week, 7 days,and for 5 days was never told why it was taking so long. No returns of voice mails…nothing! Not until I left multiple very irate messages to several people did it finally hit someone’s desk who took steps to find out what was going on. Of course after that everyone started calling and texting to say they were waiting for a part but it was too late for common courtesy and professionalism! I already had spent a fortune on Lyft to get to appointments and work…even had to cancel some things. I should have been told at the get-go what was happening and offered a loaner car! In the end RT apologized profusely which I appreciated very much! More

by ALLOR0 Verified Customer Verified Customer

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The personnel is very good to fix existing problems even though sometimes is a dealer fault though sometimes is a dealer fault More

by ELIRICAN777 Verified Customer Verified Customer

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They have great customer service in general but this time it took the guy 40 minutes to get the car to me so I could driive itback home. Servuce dept great, customet reo great, kud looking for my car...no se it took the guy 40 minutes to get the car to me so I could driive itback home. Servuce dept great, customet reo great, kud looking for my car...no sense of urgency. More

by GABYMwhimzy Verified Customer Verified Customer

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Only thing was that my computer in my car wasn’t reset to track the new mileage. But, service was quick for a walk-in oil change at the last minute and only took 2hrs. Had me in and out and back on with my d track the new mileage. But, service was quick for a walk-in oil change at the last minute and only took 2hrs. Had me in and out and back on with my day in no time! More

by LHPRICE1992 Verified Customer Verified Customer

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Service is ok. There is a lot of room for improvement. Everyone was kind and were trying to assist. But management has set a low bar. There is a lot of room for improvement. Everyone was kind and were trying to assist. But management has set a low bar. More

by JOANIEMICHAUD Verified Customer Verified Customer

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Service is good, staffs are friendly and nice. .Awesome!. Can’t ask for anything more!. .Awesome!. Can’t ask for anything more!. More

by teesantos26 Verified Customer Verified Customer

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I had no issues or problems and they explained everything to me.The time spent as expected. to me.The time spent as expected. More

by dsimpson14 Verified Customer Verified Customer

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I have bought my second vehicle here at GMC Southern at VA Beach. I feel that the service and care are outstanding. I would recommend this dealership to anyone. I would like to say that when you purchase a VA Beach. I feel that the service and care are outstanding. I would recommend this dealership to anyone. I would like to say that when you purchase a vehicle , you also have a beginning relationship with the dealership. This is a good one. I like that. Thank you! More

by KENTW45 Verified Customer Verified Customer

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I always take my car to Southern Lynhaven for the convenience, personable people and ease of getting an appointment that fits my schedule. The work is always completed in the amount of time alloted b convenience, personable people and ease of getting an appointment that fits my schedule. The work is always completed in the amount of time alloted but mostly earlier than quoted. More

by THEDORA.RICHARDSON Verified Customer Verified Customer

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I like taking my Kia to this center I have been doing this every 6 months for 5 years. Mr Ives has always been very helpful and answers my questions . this every 6 months for 5 years. Mr Ives has always been very helpful and answers my questions . More

by CINDYELMD Verified Customer Verified Customer

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