RYAN ZAYAS

When I got there, the person I met with was with John he was very pleasant very knowledgeable. Very helpful. Took his time to help me. See what I really wanted. What I was looking for. Made the whole buying was very pleasant very knowledgeable. Very helpful. Took his time to help me. See what I really wanted. What I was looking for. Made the whole buying process so easy. More

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If they didn't have the truck we wanted, we would've walked away. They came in an hour after the advertised open time and blamed the internet marketing. No one apologized for making us wait till well af walked away. They came in an hour after the advertised open time and blamed the internet marketing. No one apologized for making us wait till well after we started the purchase process. Our sales man Ethan was super nice and friendly, but then there were two different managers that got involved and were super rude to us. One was the sales manager, and not really sure who the other manager was. They were both very rude. Again we almost left. They made us feel like idiots for trying to get a better deal, like we were taking food out of their kids mouths or something. Ethan, your bosses were very close to losing you a sale. More

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I had a great experience buying my car here. The staff was very friendly and attentive, helping me throughout the entire process and patiently explaining everything. The service was excellent, a The staff was very friendly and attentive, helping me throughout the entire process and patiently explaining everything. The service was excellent, and best of all, the vehicle comes with a lifetime engine warranty, which gave me a lot of confidence. I definitely recommend this place! More

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Great experience. Thanks to our salesman Tyler Dahowski for making it easy and keeping us informed through the entire build process. Love our new Ford! Thanks to our salesman Tyler Dahowski for making it easy and keeping us informed through the entire build process. Love our new Ford! More

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Alvonte was very knowledgeable and thorough with the whole process. Jared was prepared with all the paperwork. whole process. Jared was prepared with all the paperwork. More

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Tyler at Chapman Lancaster was very helpful is assisting me with purchasing my new Bronco. His sales style isn’t pushy or desperate or dishonest, which is so common in the car buying process. I really appre me with purchasing my new Bronco. His sales style isn’t pushy or desperate or dishonest, which is so common in the car buying process. I really appreciated his cool, nonchalant approach and his tremendous level of responsiveness. I recommend him and this location if you are looking for a fair deal for your dream Ford vehicle. More

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Bought my first new car with Tyler. He made the process super easy and explained everything thoroughly. He made the process super easy and explained everything thoroughly. More

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Tyler and Chapman Ford always gives great service. We will definitely come back here for any car purchases! We will definitely come back here for any car purchases! More

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5 STAR EXCELLENT CUSTOMER EXPERIENCE! I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and vi I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and videos. A quick and satisfying negotiation led me to fly up to complete my purchase! I was greeted upon arrival like an old friend and took a test drive. Exactly as described! My sales rep, Anthony, was extremely knowledgeable about the vehicle and guided me through the sales process beautifully! Jared in finance made the paperwork amazingly smooth and quick! I arranged to have the car transported back to Florida and the GM, Jason, could not have been more helpful throughout the entire purchase transaction. The facility was beautiful and ll staff were kind, friendly, and sympathetic to my having to get back to Harrisburg to catch a flight back to FL! I cannot say enough good things about this dealership and the amazing staff! I was treated like a bought a new $150K vehicle, not my $16K used car! Kudos to General Manager Jason Mummau's leadership for creating a confidence inspiring and caring environment and staffing with professionals who are product and process knowledgeable, kind, courteous, and professional! If you would like to purchase a vehicle from a dealership with INTEGRITY, go to Chapman Ford in Lancaster!! It was TOTALLY WORTH MY TRAVEL TIME AND EXPENSE TO BUY FROM CHAPMAN!! More

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He was patient and understanding. He answered all my concerns. Overall great job. Very pleased with the service I received .I would highly recommend him. He answered all my concerns. Overall great job. Very pleased with the service I received .I would highly recommend him. More

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