Rachel Goal

The service I receive is always exemplary, and my car has been well taken care of by your team for 104,000 miles! Thank you! been well taken care of by your team for 104,000 miles! Thank you! More

by aweires Verified Customer Verified Customer

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Since I’ve been using their service my experience is resume to one word,”Satisfaction”. resume to one word,”Satisfaction”. More

by sthepharosemond Verified Customer Verified Customer

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Terrible service at this dealership. The staff are completely unwilling to work with you on anything, and communication is awful. I brought my car in for repairs, and they claimed it was The staff are completely unwilling to work with you on anything, and communication is awful. I brought my car in for repairs, and they claimed it was fixed — but the same issue is already happening again. Would not recommend. More

by HARLAN.CHRISTINA Verified Customer Verified Customer

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I was greeted as soon ilas I arrived. Staff were very courteous. They fixed the problem I had in quick fashion. I was impressed. Staff were very courteous. They fixed the problem I had in quick fashion. I was impressed. More

by MINNOW7711 Verified Customer Verified Customer

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This was my first time coming to a Kia dealership. To say I’m not impressed is an understatement. I reluctantly bought a used vehicle that was supposed to have gone through inspection but when the c To say I’m not impressed is an understatement. I reluctantly bought a used vehicle that was supposed to have gone through inspection but when the car was delivered to me the radio was broke. After wasting half a day waiting for the vehicle we had to take it back to the shop. I was then told 3-5 business days on the 9th the part was ordered. It is now the 17th and I was told the part was here yesterday and it actually wasn’t after 3 hours they let me know that. Now I’m being told the part won’t be here until the 20th which is now a problem because I bought that car for my mom to use while I was out of town next week. I would be very cautious buying a vehicle from this dealership. My experience thus far has been horrible. More

by eku_999 Verified Customer Verified Customer

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Wonderful staff always friendly atmosphere. I will always go back to Kia of port charlotte to purchase a vehicle. Frank is one of the best I’d hi go my recommend. I will always go back to Kia of port charlotte to purchase a vehicle. Frank is one of the best I’d hi go my recommend. More

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I visit Florida during the winter, have a 2016 KIA Soul as a second vehicle only as 47k in 9 yrs of use. Last year had some work done and replaced the cabin filter. This year I brought the car in for an o as a second vehicle only as 47k in 9 yrs of use. Last year had some work done and replaced the cabin filter. This year I brought the car in for an oil change and was told it needed a new cabin filter and sent a video of an awful dirty filter…but this filter is less than a year old/4k miles, no way it should be that dirty, so I believe my cabin filter wasn’t changed but charged $50…… When confronted with this the asst service manager agreed that it looks way too dirty for 4k of use of urban area driving….however the service manager Rachel disagreed and argued with me that this was possible….maybe if you live down 10 miles of dirt roads or in the Sahara desert….but not from urban area driving…..so over a $20 part….they have lost a service customer…… My customer service representative was fantastic….The service manager agreed…can’t say the same…. More

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Last year wanted to replace air filter(engine) and inside carriage filter. KIA wanted $200.00 ea. Air filter cast m $22.00, and $17.00 at Autozone. Took 20 second each to replace. Yesterday needed a cost of carriage filter. KIA wanted $200.00 ea. Air filter cast m $22.00, and $17.00 at Autozone. Took 20 second each to replace. Yesterday needed a cost of a molding piece. KIA wanted $91.08, I found online for $25.36 - once again took me 20 seconds to replace. My 5yr old grandson could have replaced all of these More

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Justin was seriously AMAZING! Due to a service member emergency, I had to return the next day for a few touch-ups to my new veh, he saw me there the next day and took care of E Due to a service member emergency, I had to return the next day for a few touch-ups to my new veh, he saw me there the next day and took care of EVERYTHING!!!!! VERY Pleased and Will recommend him to ANYONE!! Thanks so much! I have to mention Rachel in Service was very attentive and checked on me a few times. Who even knew a dealership had these many GREAT service & sales people! Thanks so much for making this a positive all around! More

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Nino is an asset to this dealership. I would come back again to deal with rhis gentleman. He has gone above and beyond to be sure Pat and I are satisfied and also has helped me to under I would come back again to deal with rhis gentleman. He has gone above and beyond to be sure Pat and I are satisfied and also has helped me to understand the workings of this vehicle. More

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