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Rachel Van Hart
292 Reviews
Dealership Experience
11 yrs, 8 mos
Industry Experience
11 yrs, 8 mos
Languages Spoken
English
Employee Video
292 Reviews
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292 Reviews of Rachel Van Hart
August 30, 2025
I bought two cars at the same time. This was the worst experience I’ve ever had purchasing cars. The sales manager, finance, and service department were all horrible. One of the cars wa This was the worst experience I’ve ever had purchasing cars. The sales manager, finance, and service department were all horrible. One of the cars was delivered without agreed upon mats, with multiple deep scratches (on a new car), and with only one set of keys. Absolutely no one was helpful in resolving these issues until I finally was able to speak with the general manager. It was overall an incredibly frustrating and disappointing experience. More
by asherman5
Verified Customer
June 10, 2025
I have had tire issues for the past 2 months. I had my tires balanced and rotated at the dealership. About 3 weeks later when it still was not driving good, I took my 2022 Honda Passport with 27, I had my tires balanced and rotated at the dealership. About 3 weeks later when it still was not driving good, I took my 2022 Honda Passport with 27,000 miles to a tire shop that I trust and they suggested I go back to the dealer to try to get some kind of credit for the tread that is still left. They said I did not need an alignment, that the tires were feathering just a bit though. The dealership said I needed to be rotated/balanced, so I had them do that again and it drove worst than it had before. It was wobbling when I drove. I took it back and they put them back like they were and said nothing about the tires other than some feathering. I have the video where the tech was saying that. He did not even notice the bulge in one of the tires! I asked about getting some credit for the tires because it was factory defect (the belt broke/tire bulged out). I only have 27,000 miles on my Honda Passport! The tires should last longer than that. They said I would have to go back to the tire company and see if they would allow credit. These are the tires that Honda put on a brand new car! Why in the world would I have to go the tire company! They did offer to sell me 4 tires though.... So, I ended up going to the other reputable tire shop and bought a tire. Fast forward 2 weeks more and the wobbling starts again. I take it back to the reputable tire shop and they inform me that the treads on another one of the tires is separating! Again, a bad batch of tires. They recommended, again, going back to the dealership because this is a factory defect in the tires and they should give some type of credit. I called the service dept and they again told me I would have to go to the tire company, that they do not handle any of that. This is ridiculous on a car that only has 27,000 miles! Everyone but the dealership said that the tires should get at least 60K to 70K miles out of the tires. At one point the manager was supposed to call the next day...crickets! No phone call, nothing. The rep, Kevin, that signed me in and out was very nice.. The manager I did talk to that day was extremely rude. Just terrible service and only want to sell me 4 brand new tires. No help with tires that are clearly defective!! Will not be going back to Brandon Honda Service. More
by LFEROBEN
Other Employees Tagged: Michael Mack
June 01, 2025
Outstanding Service from Mike Hudak – Above and Beyond I wanted to take a moment to recognize the exceptional service I received from Mike Hudak. His attention to detail, commitment to an outsta Beyond I wanted to take a moment to recognize the exceptional service I received from Mike Hudak. His attention to detail, commitment to an outstanding customer experience, and thorough follow-up were truly next level. Mike doesn’t just check the boxes—he sets the standard. From start to finish, his professionalism and integrity made the entire process seamless and stress-free. He communicated clearly, anticipated needs before I had to ask, and made me feel like a priority every step of the way. Honestly, “Customer Service” should be his middle name. He’s that good. Please pass along my sincere thanks—and know that his service is a big reason I’ll continue to bring my business here. More
by mmlowery01
Other Employees Tagged: Mike Hudak
April 30, 2025
Always a perfect visit when we go in for service. We have never had a bad experience. We have never had a bad experience. More
by james.g.vaughan
Other Employees Tagged: Jennifer Chasse, Renee Buford
April 24, 2025
I came because of a TPMS light on my dash. Turns out I had two nails in my tire. The tech spotted one nail and repaired the tire. The next time I drove my car the TPMS light came on. I pulled Turns out I had two nails in my tire. The tech spotted one nail and repaired the tire. The next time I drove my car the TPMS light came on. I pulled over and saw a very low tire. Long story short, my son repaired my tire. Honda reached out to see how my visit was and refunded the cost to repair my tire. That was unexpected and kind. I understand to err is human and we are all human. No harm, no foul. More
by jrkula80
Other Employees Tagged: Mus (Moose)
April 24, 2025
Brandon Honda provides Fast service and excellent customer service. Very detailed and I like I can visually see when working on my car service and keep me posted throughout the process customer service. Very detailed and I like I can visually see when working on my car service and keep me posted throughout the process More
by angelinafantauzzi
Other Employees Tagged: Daryl Unger, Pedro Roman, Devin Watkins, Thomas Sharpe, Rick Schoen, Peter Tollinchi
Dealership Inventory (599 Vehicles)
2022 Jeep Cherokee
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive
