Rachelle Pennington | Page 3

I appreciated the service provided by Ms. Pennington. Very professional and concerned about the customer understanding the entire process, related to servicing MB vehicle. Followed up on an e Pennington. Very professional and concerned about the customer understanding the entire process, related to servicing MB vehicle. Followed up on an explanation of needed services and when they are actually due. The Service Department did a good job with the service, to include the washing/cleaning of my vehicle. More

by User-84a20052f0 Verified Customer Verified Customer

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There is too long of a wait time for a service appointment. But Rachelle is always there for me and has helped me on numerous occasions. I greatly appreciate her! appointment. But Rachelle is always there for me and has helped me on numerous occasions. I greatly appreciate her! More

by henson874 Verified Customer Verified Customer

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Everything I said in my previous evaluation still stands from yesterday 06/05/26. Excellent work by all concerned. from yesterday 06/05/26. Excellent work by all concerned. More

by FBORR Verified Customer Verified Customer

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One of the best car buying experiences has been with Tyler Poole. From beginning until the end of the deal I felt heard. My buying process was handled with 5 star customer service. Quickly and efficient Tyler Poole. From beginning until the end of the deal I felt heard. My buying process was handled with 5 star customer service. Quickly and efficiently Tyler and Zarome are definitely a team that delivers and not to mention the service department they also rocks! More

by evette2592 Verified Customer Verified Customer

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The Mercedes dealership is clean and tidy, but nothing extraordinary or impressive. It’s just plain, unremarkable. The other dealerships offer a vast selection of snacks, including coffee, popcorn, and wa extraordinary or impressive. It’s just plain, unremarkable. The other dealerships offer a vast selection of snacks, including coffee, popcorn, and water bottles. But at Mercedes there's only a single Keurig machine, tiny water bottles, but that’s about it. The service this time was not as good as before. More

by CHERRYHARVE Verified Customer Verified Customer

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Mercedes-Benz of Columbus is a top-notch customer-friendly and extremely credible dealership. They are service oriented and equally professional. customer-friendly and extremely credible dealership. They are service oriented and equally professional. More

by derric0 Verified Customer Verified Customer

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The dealership is convenient and the staff is professional and friendly. They could do better communicating, when jobs are complete and if you waiting for your car to be deliver, communicate the professional and friendly. They could do better communicating, when jobs are complete and if you waiting for your car to be deliver, communicate the timeline more effectively. More

by MARILYNWALKER43 Verified Customer Verified Customer

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Friendly employees, clean environment. Not sure what else to say that would take up eleven more words.... nevermind, there it goes. Not sure what else to say that would take up eleven more words.... nevermind, there it goes. More

by timm.ninety Verified Customer Verified Customer

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Excellent customer service very professional. Kept updated on status of vehicle. Excellent staff throughout dealership Kept updated on status of vehicle. Excellent staff throughout dealership More

by Jakk52 Verified Customer Verified Customer

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Thanks very much for the professional service provided I am very pleased with the outcome for getting my vehicle in right away ,thanks to the entire team also thanks for the shuttle ,the driver were very p am very pleased with the outcome for getting my vehicle in right away ,thanks to the entire team also thanks for the shuttle ,the driver were very professional,also thanks to Rachelle. More

by CSANDS78 Verified Customer Verified Customer

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