Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 3

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
332 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.9

332 Reviews

Write a Review

332 Reviews of Rachelle Pennington

March 16, 2026

Dealership Rating
Employee Rating

I have been going to the Mercedes Dealership for 12 years and have always received top quality service from all concerned More

by jamiewrains
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 20, 2026

Mercedes-Benz of Columbus responded

Thank you for your loyalty and for sharing your positive experience with us! We're delighted to hear that you've consistently received top-quality service over the years. Your satisfaction is our priority, and we look forward to continuing to serve you with the same level of excellence in the future. If there's anything else we can do for you, please let us know!

March 16, 2026

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Rachelle made my experience excellent she is awesome in customer service. Her attention to detail and ability to to describe the service requirements in an understandable way is refreshing. More

by ALPHONSOsaved2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 20, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience and highlighting Rachelle's exceptional customer service! We're thrilled to hear that she made your visit excellent with her attention to detail and clear communication. We'll be sure to pass along your kind words to her. We appreciate your feedback and look forward to serving you again in the future!

March 13, 2026

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We are always impressed with the level of service we receive at Mercedes of Columbus. More

by 5230jdh
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 20, 2026

Mercedes-Benz of Columbus responded

Thank you for your continued trust and for sharing your positive experiences with Mercedes of Columbus! We're delighted to hear that you are consistently impressed with the level of service you receive. Your satisfaction is our top priority, and we look forward to serving you with the same excellence in the future. If there's anything else we can do for you, please let us know!

March 12, 2026

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Great service from the time I bought this vehicle to the A Service. Could not ask for more. More

by istruntz
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one from the purchase to the A Service. We appreciate you choosing us and look forward to the opportunity to help in the future!

March 09, 2026

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Thank you Rachelle for always delivering excellent and professional services while assisting me at Mercedes Benz. More

by lovely
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Earnest Jenkins, Jason Goodroe

Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're thrilled to hear that Rachelle consistently delivers excellent and professional service while assisting you at Mercedes Benz. We appreciate your trust and look forward to continuing to serve you in the future!

March 07, 2026

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Professional sales personnel and overall staff, auto selection processing were understanding. Yes, I would recommend your dealership. More

by walterthompson608
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Lizzy Spitzmiller, Evelyn Tolbert , Kennedy McDonald

Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for your kind words and recommendation! We're delighted to hear that our professional sales personnel and staff made your auto selection process smooth and understanding. We appreciate your trust and look forward to assisting you again in the future!

March 07, 2026

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Took great care of my vehicle even after I decided not to wait for it at the last minute. More

by traveler4383
Service Price Transparency
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Recommend Dealer
Yes
Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for your feedback! We're glad to hear that our team took great care of your vehicle, even with the last-minute change in your plans. We strive to provide excellent service and appreciate your trust. We look forward to serving you again in the future!

March 06, 2026

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VERY PROFESSIONAL. MET ALL of .my needs. Would not hesitate to call her again. Thanks. More

by EDNORRELL01
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Clayton

Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're thrilled to hear that our team met all your needs professionally. We appreciate your trust and look forward to assisting you again in the future. Thanks for choosing us!

February 28, 2026

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A very good experience with Mercedes Benz of Columbus. I like working with this team. More

by MGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

Mar 06, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

February 27, 2026

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Employee Rating

Rachelle was terrific and very helpful! She was friendly and explained everything about my car service. I like the way they sent a video of my car and ratings showing the service that my ca More

by jwlynns
Recommend Dealer
Yes

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