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Rachelle Pennington
Rachelle Pennington | Page 3
Service Advisor
Mercedes-Benz of Columbus
7470 Veterans Parkway
Columbus, GA 31909
364 Reviews
Dealership Experience
5 yrs, 1 mo
Industry Experience
11 yrs, 6 mos
Languages Spoken
English
364 Reviews
Write a Review
364 Reviews of Rachelle Pennington
June 30, 2026
The experience was excellent and very professional! Mercedes-Benz Columbus has top-tier customer service! Mercedes-Benz Columbus has top-tier customer service! More
by jacksonjamesg
Verified CustomerOther Employees Tagged: Malcolm Waller, Earnest Jenkins, Jose Torres
June 28, 2026
Professional, courteous and proficient! Malcolm is awesome and very knowledgeable, he made the process stress-free! I am a return customer because of the exemplary customer service. Malcolm is awesome and very knowledgeable, he made the process stress-free! I am a return customer because of the exemplary customer service. More
by vwmswiley22
Other Employees Tagged: Malcolm Waller, Zarome Lakey
June 24, 2026
The experience was great and I’m pleased. I will be back in the future. I will be back in the future. More
by canetha80
Other Employees Tagged: Jose Torres , Caitlyn Rusell
June 19, 2026
The people are kind and thoughtful. They are timely. The physical plant was clean and neat. They are timely. The physical plant was clean and neat. More
by Gwendolynetheredge
Other Employees Tagged: Jason Goodroe, Robert Connor
June 18, 2026
Ms Pennington always greets me by name regardless of the amount of time that has passed between visits. She conducts herself in a professional manner and makes sure that repairs or servicing are done in a amount of time that has passed between visits. She conducts herself in a professional manner and makes sure that repairs or servicing are done in a timely manner. More
by ashley48
June 17, 2026
I appreciated the service provided by Ms. Pennington. Very professional and concerned about the customer understanding the entire process, related to servicing MB vehicle. Followed up on an e Pennington. Very professional and concerned about the customer understanding the entire process, related to servicing MB vehicle. Followed up on an explanation of needed services and when they are actually due. The Service Department did a good job with the service, to include the washing/cleaning of my vehicle. More
by User-84a20052f0
June 17, 2026
There is too long of a wait time for a service appointment. But Rachelle is always there for me and has helped me on numerous occasions. I greatly appreciate her! appointment. But Rachelle is always there for me and has helped me on numerous occasions. I greatly appreciate her! More
by henson874
June 04, 2026
One of the best car buying experiences has been with Tyler Poole. From beginning until the end of the deal I felt heard. My buying process was handled with 5 star customer service. Quickly and efficient Tyler Poole. From beginning until the end of the deal I felt heard. My buying process was handled with 5 star customer service. Quickly and efficiently Tyler and Zarome are definitely a team that delivers and not to mention the service department they also rocks! More
by evette2592
Other Employees Tagged: Tyler Poole, Zarome Lakey
May 29, 2026
The Mercedes dealership is clean and tidy, but nothing extraordinary or impressive. It’s just plain, unremarkable. The other dealerships offer a vast selection of snacks, including coffee, popcorn, and wa extraordinary or impressive. It’s just plain, unremarkable. The other dealerships offer a vast selection of snacks, including coffee, popcorn, and water bottles. But at Mercedes there's only a single Keurig machine, tiny water bottles, but that’s about it. The service this time was not as good as before. More
by CHERRYHARVE
Other Employees Tagged: Jason Goodroe, Robert Connor
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