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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 23

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
332 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.9

332 Reviews

Write a Review

332 Reviews of Rachelle Pennington

August 31, 2023

Dealership Rating
Employee Rating

Thank you Lauren and thank you Liz for your excellent customer service extended to me. More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald , Lauren Farthing

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Aug 31, 2023

Mercedes-Benz of Columbus responded

Thank you, Carolyn! We appreciate you taking the time to share your feedback. We have passed on your review to both Lauren and Lizzy. We look forward to assisting you again in the future.

May 30, 2023

Dealership Rating
Employee Rating

Excellent service in every aspect . Been client for 20 years ! Outstanding. Dealership and Personnel in every area of car care and service More

by 19Mathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Debi Lewis, Jessica Clayton , RJ Campbell, Lauren Farthing, Richard Joyner

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May 31, 2023

Mercedes-Benz of Columbus responded

19Matthews, thank you for sharing! We are thrilled to hear that we have been able to provide you with excellent service for the past 20 years. We appreciate your loyalty and look forward to continuing to provide you with outstanding car care and service. Please don't hesitate to reach out if there is anything we can do for you!

May 23, 2023

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Employee Rating

My experience was horrible, I did not feel good about spending my money here. Won’t be coming back More

by shyquandag1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 24, 2023

Mercedes-Benz of Columbus responded

Shyquandag1, thank you for taking the time to leave feedback. We understand this issue has been resolved and thank you for your business. Please feel free to reach out to us anytime we can be of assistance. Wishing you many happy miles!

May 19, 2023

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Employee Rating

THEY TOOK CARE OF ALL MY NEEDS WITHOUT ANY PROBLEM GOOD CUSTOMER IS A MUST AND THAS'S WHATI GOT. More

by RUTHOMAS60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald, Raul Navarro , RJ Campbell, Lauren Farthing

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May 19, 2023

Mercedes-Benz of Columbus responded

Thank you for choosing Mercedes-Benz of Columbus for your automotive needs! We are thrilled to hear that we were able to provide you with excellent customer service. Our team strives to ensure that every customer has a seamless and enjoyable experience with us. We appreciate your feedback and hope to see you again soon!

May 18, 2023

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Employee Rating

Customer service was excellent. The scheduled service was completed in a very timely manner, and my vehicle was returned to me nice and clean. Plus, the loaner was exceptional. More

by derric0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Raul Navarro

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May 19, 2023

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your positive experience with us, derric0. We are thrilled to hear that our team provided excellent customer service and that your scheduled service was completed in a timely manner. We are also glad to know that you were satisfied with the loaner and the cleanliness of your vehicle upon return. We appreciate your business and hope to serve you again in the future.

May 13, 2023

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Employee Rating

Always working to make customers satisfied and happy. If I had an issue, they are going to do everything to make it right. I purchased my vehicle in 2015 from Mercedes Benz of Columbus. They have done al More

by LAKESHIATAYLOR.LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Lizzy Spitzmiller, Haley McDonald , RJ Campbell, Richard Joyner

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May 15, 2023

Mercedes-Benz of Columbus responded

Thank you, LAKESHIATAYLOR.LT, for taking the time to share your positive experience with Mercedes-Benz of Columbus. We are thrilled to hear that you have been satisfied with our customer service and that we have been able to assist with any issues you may have had. We appreciate your loyalty and look forward to continuing to service your vehicle in the future.

May 10, 2023

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Employee Rating

Got my B services done. The team is super friendly and works in a timely manner. They make sure my car is right before I ride. It’s always a great experience. I apprecia More

by asmoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 10, 2023

Mercedes-Benz of Columbus responded

Asmoot, thank you so much for sharing! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Mercedes-Benz of Columbus.

May 10, 2023

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Employee Rating

The service is great, but the wait time for a repair is really extreme especially for minor repairs More

by stump845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 10, 2023

Mercedes-Benz of Columbus responded

Thank you for your feedback, stump845. We are glad to hear about your positive experience with our service team, and will be working to improve our service time. Please let us know if there is anything else we can do to assist you! We look forward to assisting you again in the future.

May 03, 2023

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Employee Rating

I love this dealer. Service very nice good take care me. Thank you so much More

by GIAU1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald, Raul Navarro , RJ Campbell, Lauren Farthing

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May 03, 2023

Mercedes-Benz of Columbus responded

GIAU1010, that is so amazing to hear! Thank you so much for taking the time to share your feedback. It's great to know that we continue to provide our customers with great service! We look forward to assisting you with your next service!

April 26, 2023

Dealership Rating
Employee Rating

This is a great place very professional and treat their customers like family instead of a customer More

by ONEALHEARD23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 26, 2023

Mercedes-Benz of Columbus responded

That is so amazing to hear, ONEALHEARD23! Thank you so much for taking the time to share your feedback with our team at Mercedes-Benz of Columbus. It's great to know that we continue to provide our customers with everything they need. Have a great day!

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