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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 24

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
364 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

11 yrs, 6 mos

Languages Spoken

English English

4.9

364 Reviews

Write a Review

364 Reviews of Rachelle Pennington

January 18, 2024

Dealership Rating
Employee Rating

Dealer was up priced from my after market warranty which isn't fair to the customer I'm thinking of one price and they give me another one and I was practically in there all day long please tighten up Merce More

by neelbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald , Lauren Farthing

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Feb 12, 2024

Mercedes-Benz of Columbus responded

Dear neelbeck, We sincerely apologize for any frustration you experienced during your recent visit. Your feedback is important, and we take it seriously. We understand your concerns about the pricing and the time spent, have been addressed. Thank you for bringing this to our attention, and we hope to regain your trust during your next visit. If there is anything further we can do, please don't hesitate to reach back out to us at (706) 256-6100.

January 17, 2024

Dealership Rating
Employee Rating

They are very professional knowledgeable friendly and there service is just great i trust them with my vehicle they haven’t let me down yet More

by butlerlisa45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

Print
Jan 25, 2024

Mercedes-Benz of Columbus responded

We appreciate your kind words! It's great to hear that Rachelle has been consistently helpful and attentive to your vehicle needs. We look forward to continuing to provide you with 5-star service.

January 12, 2024

Dealership Rating
Employee Rating

The employees were super and communicated very well. I would definitely recommend Columbus Mercedes to everyone. More

by tripp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald , Lauren Farthing

Print
Jan 17, 2024

Mercedes-Benz of Columbus responded

Thank you so much for the glowing recommendation! We are so happy to hear our Mercedes-Benz of Columbus Team has provided you with such a positive experience! Let us know if you need help with anything else.

January 11, 2024

Dealership Rating
Employee Rating

Very respectful professional and thorough love the concierge service and loner vehicle nice job cleaning vehicle More

by MCBARNEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 17, 2024

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are so happy to hear you had a 5-star experience with our team! Let us know if you need help with anything else.

January 04, 2024

Dealership Rating
Employee Rating

Great customer service; timely support and gave detailed explanation of services to be performed by mechanic. More

by thigpenwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , C4 analytics, Lauren Farthing, Nadie Martin

Print
Jan 17, 2024

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are thrilled to hear our service department provided you with a 5-star experience! Let us know if you need anything else.

December 20, 2023

Dealership Rating
Employee Rating

Everything was great each aspect of my visit was great. Car was very taken care More

by ROGERSHOUSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald , Lauren Farthing

Print
Dec 22, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the great review, Roger! We are delighted to hear we were able to provide you with a 5-star experience! Let us know if you need anything else.

December 04, 2023

Dealership Rating
Employee Rating

It was friendly a very easy . The customer service was top class and it was a great experience More

by travisswainson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 13, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! It is great to hear we were able to provide you with a friendly and positive experience. Please don't hesitate to reach out if you need anything else!

December 04, 2023

Dealership Rating
Employee Rating

She is always helpful, know her job duties and come up with a solution. She is awesome More

by MANJITPRASHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald, Raul Navarro , Lauren Farthing

Print
Dec 13, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are delighted to hear that our Service team was able to provide you with a 5-star experience. Please don't hesitate to reach out if you need anything else!

November 21, 2023

Dealership Rating
Employee Rating

Prompt courteous professional service delivered as promised. I waited while the service was performed and appreciated the quick turn. THX More

by stonef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 13, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the positive review. It is great to hear that we were able to meet your expectations and have a quick turnaround time! Please don't hesitate to reach out if you need anything else!

November 17, 2023

Dealership Rating
Employee Rating

Very professional. I will recommend Mercedes-Benz of Columbus. Rachelle was very friendly as well More

by kingcynthia51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

Print
Nov 22, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the recommendation! We are delighted to hear Rachelle was able to provide you with a friendly 5-star experience. Please don't hesitate to reach out if you need anything else!

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