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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 7

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
359 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

English English

4.9

359 Reviews

Write a Review

359 Reviews of Rachelle Pennington

February 18, 2026

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Employee Rating

Communication could have been better, I always had to initiate communication about the status of my vehicle. More

by DANIELTUCKER1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

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Feb 20, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! Your feedback is valuable, and we will work on improving this aspect to ensure a better experience in the future. Thank you for choosing Mercedes Benz of Columbus!

January 26, 2026

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I have had my vehicles serviced with Mercedes of Columbus for over 10 years and have always been impressed with the quality of their service. More

by TEDWARDS0916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2026

Mercedes-Benz of Columbus responded

It's great to hear that you've had such a positive experience with Mercedes of Columbus over the years. If you have any questions or need assistance related to your vehicle service or anything else, feel free to let us know!

January 15, 2026

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Employee Rating

Rachelle was so accommodating and your service department keeps me driving Mercedes. Very thorough, but efficient More

by ecrawford799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We're pleased to hear that Rachelle and our service department could assist you effectively. We look forward to serving you again in the future!

January 15, 2026

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Rachelle is a top nothch Mercedes performer. She is very knowledgeable of the business and a great asset to the Dealership! More

by sanksjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe , Mike Barrington, Lauren Farthing, Kailey Hood

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Jan 23, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that Rachelle's expertise and service have made a positive impact. We appreciate you choosing us and look forward to the opportunity to help in the future!

January 13, 2026

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Employee Rating

Rachelle is a world class representative. She is knowledgeable, attentive and just an all around pleasant person. She responds to inquiries promptly and professionally! A true gem! More

by SMARTWORKERANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're thrilled to hear that Rachelle has provided you with exceptional service. Her knowledge and attentiveness are truly valued, and we're glad she could assist you professionally. We appreciate your business and look forward to serving you again in the future!

January 02, 2026

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The service and customer support are always great. Our questions are answered in a timely manner which allows us to make informed decisions about the vehicle maintenance and repairs. More

by Christydelucca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2026

Mercedes-Benz of Columbus responded

Thank you for your positive feedback! We're glad to hear that our service and customer support have consistently met your expectations. Ensuring that your questions are answered promptly to help you make informed decisions about vehicle maintenance and repairs is our priority. We appreciate your trust in us and look forward to continuing to serve you!

December 24, 2025

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Dealer always has friendly staff and excellent service. It is a pleasure to work with them. More

by PLANE1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2025

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're delighted to hear that you consistently experience friendly staff and excellent service at our dealership. It's always a pleasure to work with valued customers like you. We look forward to serving you again in the future!

December 15, 2025

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It is always a pleasure to do business with this dealership. We will remain customers. More

by 71.WWILLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing

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Dec 19, 2025

Mercedes-Benz of Columbus responded

Thank you for your continued support and loyalty! We are delighted to hear that you enjoy doing business with us and look forward to serving you for many more years to come. If there's anything else we can do for you, please don't hesitate to let us know!

November 07, 2025

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The service is the best. The wait area is very nice and quiet! Always a pleasure to visit this dealer! They value my time and get me in and out very fast! More

by stevekay22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2025

Mercedes-Benz of Columbus responded

"Thank you for your fantastic feedback! We're delighted to hear that you consider our service the best and appreciate our nice and quiet waiting area. We strive to value your time and ensure a fast and pleasant experience. It's always a pleasure to have you visit our dealership, and we look forward to serving you again soon!"

November 03, 2025

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Employee Rating

Always very professional and knowledgeable. Very friendly staff. This is my second purchase from this dealership. More

by patsileo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

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Nov 07, 2025

Mercedes-Benz of Columbus responded

Very friendly staff. This is my second purchase from this dealership.

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