Rachelle Pennington | Page 7

Rachelle was very responsive as we worked to get our vehicle repaired and returned to us. While the dealership didn't have the part for a new model vehicle, they were able to provide us with a rental v vehicle repaired and returned to us. While the dealership didn't have the part for a new model vehicle, they were able to provide us with a rental vehicle under the Mercedes roadside assistance program. We live in Colorado, and they worked with us to get our vehicle delivered to Colorado. Overall, our experience with the dealership and Rachelle was exceptional. More

by jdcdave Verified Customer Verified Customer

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So I took my vehicle in for a few items, one of which was a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with Haley (great communication) I took my car in Jun 2. After about a week, I contacted for an update and was told their techs couldn't recreate/locate the leak. I had told them I sent images of staining and they said they would look into it again. By the end of the second week, Mike B advised me the tech, (initials D.D.), could not recreate and that I could pick up the car. During the call he suggested a solution was to wait until it gets wet again, then immediately drive 90 min back to the dealership. So the next day I drive the 90 min to pick up my car, i met another female SA who said there should be no reason to have to 'recreate' as there are pictures showing the staining. She offered to keep the car but after driving all that way I decided to just take the car. On my way out, I did meet I believe he said he was the Shop Foreman or supervisor, but he mentioned me by name and had said he had the techs/ or saw the techs looking for water under the carpet area. Not the A Pillar, under the carper. As I am leaving the dealership in the car, I look over and what do I see? Water spot with even bigger staining meaning it has been getting wet at the dealership. More

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Mercedes of Columbus is what every car dealer should be about. They actually take care of the customer needs and bends over backwards to accommodate them. I will be getting my next car from them when it about. They actually take care of the customer needs and bends over backwards to accommodate them. I will be getting my next car from them when it is time. More

by WDBILLINGSLEA Verified Customer Verified Customer

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Everything went great. Vehicle was returned in a timely manner. Thanks to Everyone and Happy Father’s Day. Vehicle was returned in a timely manner. Thanks to Everyone and Happy Father’s Day. More

by oscar_harris2000 Verified Customer Verified Customer

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Everything went great! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! More

by bettye.mercado1986 Verified Customer Verified Customer

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Great service, they delivered it back to us when we thought we had to come pick up. They went the extra mile! thought we had to come pick up. They went the extra mile! More

by cbmitchell.realty Verified Customer Verified Customer

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Outstanding service from drop off to pick up. We absolutely love Rachelle at Mercedes-Benz of Columbus Service Dept.!! We absolutely love Rachelle at Mercedes-Benz of Columbus Service Dept.!! More

by blackr Verified Customer Verified Customer

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The people are nice at this dealership. The service time could improve. I was there 3 hours or more for a single tire! The service time could improve. I was there 3 hours or more for a single tire! More

by Kim Verified Customer Verified Customer

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Great service, as usual. Gave me a quick & accurate estimate, scheduled appointment, quick & easy check-in, comfortable waiting area with drinks & snacks, easy & check-out & Gave me a quick & accurate estimate, scheduled appointment, quick & easy check-in, comfortable waiting area with drinks & snacks, easy & check-out & payment. Thank you! More

by CaptainBobPhillips Verified Customer Verified Customer

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HALEY AND RACHELLE ARE GREAT TO WORK WITH. THE ONLY PROBLEM WAS I TOOK MY VEHICLE FOR TWO RECALLS ITEMS AND THE DEALERSHIP DID NOT HAVE THE PARTS FOR REPAIR ONE ITEM. I HAVE TO RESCHEDULE W THE ONLY PROBLEM WAS I TOOK MY VEHICLE FOR TWO RECALLS ITEMS AND THE DEALERSHIP DID NOT HAVE THE PARTS FOR REPAIR ONE ITEM. I HAVE TO RESCHEDULE WHEN IT COMES IN. More

by PAT45 Verified Customer Verified Customer

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