Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 8

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
364 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

11 yrs, 6 mos

Languages Spoken

English English

4.9

364 Reviews

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364 Reviews of Rachelle Pennington

January 02, 2026

Dealership Rating
Employee Rating

The service and customer support are always great. Our questions are answered in a timely manner which allows us to make informed decisions about the vehicle maintenance and repairs. More

by Christydelucca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Mercedes-Benz of Columbus responded

Thank you for your positive feedback! We're glad to hear that our service and customer support have consistently met your expectations. Ensuring that your questions are answered promptly to help you make informed decisions about vehicle maintenance and repairs is our priority. We appreciate your trust in us and look forward to continuing to serve you!

December 24, 2025

Dealership Rating
Employee Rating

Dealer always has friendly staff and excellent service. It is a pleasure to work with them. More

by PLANE1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2025

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're delighted to hear that you consistently experience friendly staff and excellent service at our dealership. It's always a pleasure to work with valued customers like you. We look forward to serving you again in the future!

December 15, 2025

Dealership Rating
Employee Rating

It is always a pleasure to do business with this dealership. We will remain customers. More

by 71.WWILLIS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing

Dec 19, 2025

Mercedes-Benz of Columbus responded

Thank you for your continued support and loyalty! We are delighted to hear that you enjoy doing business with us and look forward to serving you for many more years to come. If there's anything else we can do for you, please don't hesitate to let us know!

November 07, 2025

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The service is the best. The wait area is very nice and quiet! Always a pleasure to visit this dealer! They value my time and get me in and out very fast! More

by stevekay22
Service Price Transparency
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Recommend Dealer
Yes
Nov 13, 2025

Mercedes-Benz of Columbus responded

"Thank you for your fantastic feedback! We're delighted to hear that you consider our service the best and appreciate our nice and quiet waiting area. We strive to value your time and ensure a fast and pleasant experience. It's always a pleasure to have you visit our dealership, and we look forward to serving you again soon!"

November 03, 2025

Dealership Rating
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Always very professional and knowledgeable. Very friendly staff. This is my second purchase from this dealership. More

by patsileo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

Nov 07, 2025

Mercedes-Benz of Columbus responded

Very friendly staff. This is my second purchase from this dealership.

October 16, 2025

Dealership Rating
Employee Rating

Rachelle is very knowledgeable and worked to inform me of needed repairs - as well as getting me familiar with a car that is new to me. More

by psumners
Service Price Transparency
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Recommend Dealer
Yes
Oct 17, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear Rachelle was able to make your experience a great one by informing you of the needed repairs and helping you get familiar with your new car. We appreciate you choosing us and look forward to the opportunity to help in the future!

September 26, 2025

Dealership Rating
Employee Rating

Rachelle was a delight to work with she made my experience effortless ! I had a SVC B done along with 2 new tires and windshield wipers! Dropped my car off first thing in the morning and it was rea More

by alavoie1018
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Rachelle made your service visit effortless and that you were pleased with the efficiency of the process. It's great to know that your SVC B, along with the new tires and windshield wipers, were completed to your satisfaction and ready by 3pm. We appreciate your trust in Mercedes-Benz of Columbus for your car needs. If there's anything else we can assist you with, please don't hesitate to reach out. Safe driving!

September 26, 2025

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Employee Rating

I cannot say enough good things about MB of Columbus. They picked up my vehicle exactly on time, left me with a new 2026 loaner vehicle, completed the scheduled work and returned my vehicle shiny and cle More

by suerachlin36
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 03, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your exceptional experience with Mercedes-Benz of Columbus! We're delighted to hear that our team provided you with timely and convenient service, making the process seamless by picking up your vehicle and providing a new 2026 loaner. It's great to know that your vehicle was returned to you shiny and clean, and that our service has made a positive impact on your experience. We strive to make vehicle maintenance as hassle-free as possible, and we're glad to hear we achieved that for you. If you need any further assistance, please feel free to reach out. Safe travels!

September 26, 2025

Dealership Rating
Employee Rating

The Service Department Was Really Good With Customer Service They Really Take Good Care Of Me & My Vehicle Keeping Me In The Loop On All Updates Service Manager Was Excellent On Helping Me As Well More

by zx12turbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe , Kailey Hood, Caitlyn Rusell

Sep 26, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your kind words and look forward to serving you again in the future!

September 11, 2025

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Employee Rating

Excellent staff and service. They treat you well and get the job done on time. More

by fksyed79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Evelyn Tolbert, Haley McDonald , Rick Gilbert, Kailey Hood, Kennedy McDonald

Sep 12, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy!

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