Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 6

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
359 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

English English

4.9

359 Reviews

Write a Review

359 Reviews of Rachelle Pennington

March 12, 2026

Dealership Rating
Employee Rating

Great service from the time I bought this vehicle to the A Service. Could not ask for more. More

by istruntz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one from the purchase to the A Service. We appreciate you choosing us and look forward to the opportunity to help in the future!

March 09, 2026

Dealership Rating
Employee Rating

Thank you Rachelle for always delivering excellent and professional services while assisting me at Mercedes Benz. More

by lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Earnest Jenkins, Jason Goodroe

Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're thrilled to hear that Rachelle consistently delivers excellent and professional service while assisting you at Mercedes Benz. We appreciate your trust and look forward to continuing to serve you in the future!

March 07, 2026

Dealership Rating
Employee Rating

Professional sales personnel and overall staff, auto selection processing were understanding. Yes, I would recommend your dealership. More

by walterthompson608
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Lizzy Spitzmiller, Evelyn Tolbert , Kennedy McDonald

Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for your kind words and recommendation! We're delighted to hear that our professional sales personnel and staff made your auto selection process smooth and understanding. We appreciate your trust and look forward to assisting you again in the future!

March 07, 2026

Dealership Rating
Employee Rating

Took great care of my vehicle even after I decided not to wait for it at the last minute. More

by traveler4383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for your feedback! We're glad to hear that our team took great care of your vehicle, even with the last-minute change in your plans. We strive to provide excellent service and appreciate your trust. We look forward to serving you again in the future!

March 06, 2026

Dealership Rating
Employee Rating

VERY PROFESSIONAL. MET ALL of .my needs. Would not hesitate to call her again. Thanks. More

by EDNORRELL01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Clayton

Mar 13, 2026

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're thrilled to hear that our team met all your needs professionally. We appreciate your trust and look forward to assisting you again in the future. Thanks for choosing us!

February 28, 2026

Dealership Rating
Employee Rating

A very good experience with Mercedes Benz of Columbus. I like working with this team. More

by MGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

Mar 06, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

February 27, 2026

Dealership Rating
Employee Rating

Rachelle was terrific and very helpful! She was friendly and explained everything about my car service. I like the way they sent a video of my car and ratings showing the service that my ca More

by jwlynns
Recommend Dealer
Yes

February 26, 2026

Dealership Rating
Employee Rating

My car was picked up at my house. I am not sure who Rachelle Pennington is. It was nice to not have to sit in the waiting room for most of the day. More

by jsgibs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

Feb 26, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're delighted to hear that you appreciated the convenience of having your car picked up. Our team at Mercedes-Benz of Columbus strives to make your service experience as seamless as possible. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

February 25, 2026

Dealership Rating
Employee Rating

During my visit the service rep were outstanding. Everyone good until it was time to pay for the service. The clerk need some customer service training. I ‘ve purchased four cars from this location.. More

by Bradley Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

Feb 26, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us. While we're pleased to hear that your interactions with our service representatives were outstanding, we're sorry to learn about your experience during the payment process. At Mercedes-Benz of Columbus, we strive to ensure every part of your visit is welcoming and professional. Your feedback is invaluable, and we will address this with our team to improve our service. We appreciate your loyalty and look forward to providing you with a better experience in the future. Please feel free to reach out if there's anything more we can do for you.

February 20, 2026

Dealership Rating
Employee Rating

They are easy to work with and always provide excellent service and are easy to communicate with. More

by JCMUMMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience! We're thrilled to hear that you find our team easy to work with and that we consistently provide excellent service and communication at Mercedes-Benz of Columbus. Your satisfaction is important to us, and we're committed to maintaining this level of service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again!

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