Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 6

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
332 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.9

332 Reviews

Write a Review

332 Reviews of Rachelle Pennington

August 19, 2025

Dealership Rating
Employee Rating

Always a great experience with Haley and the service team at Mercedes in Columbus Georgia. I look forward to coming in every time. My vehicle receives top-notch service and I receive excellent customer care! More

by Laura D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe , Mike Barrington, Lauren Farthing, Kailey Hood

Aug 22, 2025

Mercedes-Benz of Columbus responded

Thank you for this wonderful review! We're thrilled to hear that Haley and the service team at Mercedes in Columbus, Georgia consistently provide you with top-notch service and excellent customer care. It's great to know that their friendly, attentive, and knowledgeable service makes each visit enjoyable for you. We appreciate your feedback and look forward to serving you again in the future!

August 18, 2025

Dealership Rating
Employee Rating

Rachelle is excellent at her job! She was professional, knowledgeable, and kept me updated throughout the process. The work was completed quickly and thoroughly, and I felt confident More

by alisoncox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! We're delighted to hear that Rachelle provided you with professional and knowledgeable service, keeping you updated throughout the process. It's great to know that the work was completed quickly and thoroughly, giving you confidence in the care of your car. We appreciate your recommendation and look forward to serving you again in the future!

August 18, 2025

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Employee Rating

Rachelle Pennington was very pleasant, professional, competent, and helpful — from scheduling our appointment and loaner to keeping us informed regarding repair status. MB of Columbus clearly prioriti More

by MBW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2025

Mercedes-Benz of Columbus responded

Thank you for your kind words about Rachelle Pennington and our service team at MB of Columbus! We're delighted to hear that Rachelle provided you with pleasant, professional, and competent service throughout your experience. We take pride in prioritizing customer satisfaction and ensuring our service team performs at the highest level. We appreciate your feedback and look forward to serving you again in the future!

August 12, 2025

Dealership Rating
Employee Rating

Everyone is always so helpful and knowledgeable. Rachelle keeps us up to date and lets us know of any problems. More

by BYARBROUGH96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Haley McDonald

Aug 14, 2025

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're delighted to hear that our team, especially Rachelle, has been helpful and knowledgeable in keeping you informed. We strive to provide excellent service and appreciate your feedback. If there's anything more we can do for you, please let us know!

July 29, 2025

Dealership Rating
Employee Rating

Excellent service and very competent customer facing Associates. I would definitely recommend this dealership! Thank you! More

by mw13cpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing

Jul 31, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your recommendation and look forward to serving you again in the future!

July 24, 2025

Dealership Rating
Employee Rating

Rachelle always takes great care of us, every experience is always top notch. We wouldn't go anywhere else, Thank you More

by gary.hartzell
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 19, 2025

Dealership Rating
Employee Rating

"Rachelle was friendly and professional from start to finish. She clearly explained what the B1 service included, how much it would cost, and how long it would take. I was very happy with the service and More

by lorettacooper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're delighted to hear that Rachelle provided friendly and professional service, clearly explaining the B1 service details. It's wonderful to know you were happy with the service, and we look forward to welcoming you back for your future car needs. Thank you for choosing us!

July 11, 2025

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Employee Rating

Good morning the service and support was Awesome Service from the staff and driver as well thanks 100.🙏 More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Carson awesome nice attitude

Jul 11, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy!

July 02, 2025

Dealership Rating
Employee Rating

Easy setup for service, tire placement, precise explanation of work and timing of completion. Very satisfied. More

by KWHAND
Recommend Dealer
Yes
Jul 08, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with easy setup for service, precise explanations, and timely completion. Your satisfaction is our top priority, and we're delighted to have met your expectations. We look forward to serving you again in the future at Mercedes-Benz of Columbus. Safe travels!

July 01, 2025

Dealership Rating
Employee Rating

It was great. Rick made my experience easy and quick. I would recommend him to friends and family More

by dinahnking
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Gilbert

Jul 02, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Rick made your experience easy and quick. We appreciate you choosing us and look forward to the opportunity to help in the future!

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