Rachelle Pennington | Page 9

Everyone is always so helpful and knowledgeable. Rachelle keeps us up to date and lets us know of any problems. Rachelle keeps us up to date and lets us know of any problems. More

by BYARBROUGH96 Verified Customer Verified Customer

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Excellent service and very competent customer facing Associates. I would definitely recommend this dealership! Thank you! Associates. I would definitely recommend this dealership! Thank you! More

by mw13cpa Verified Customer Verified Customer

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Rachelle always takes great care of us, every experience is always top notch. We wouldn't go anywhere else, Thank you is always top notch. We wouldn't go anywhere else, Thank you More

by gary.hartzell Verified Customer Verified Customer

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"Rachelle was friendly and professional from start to finish. She clearly explained what the B1 service included, how much it would cost, and how long it would take. I was very happy with the service and finish. She clearly explained what the B1 service included, how much it would cost, and how long it would take. I was very happy with the service and will definitely bring my car back again." More

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Good morning the service and support was Awesome Service from the staff and driver as well thanks 100.🙏 from the staff and driver as well thanks 100.🙏 More

by joe Verified Customer Verified Customer

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Easy setup for service, tire placement, precise explanation of work and timing of completion. Very satisfied. explanation of work and timing of completion. Very satisfied. More

by KWHAND Verified Customer Verified Customer

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It was great. Rick made my experience easy and quick. I would recommend him to friends and family Rick made my experience easy and quick. I would recommend him to friends and family More

by dinahnking Verified Customer Verified Customer

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Rachelle was very responsive as we worked to get our vehicle repaired and returned to us. While the dealership didn't have the part for a new model vehicle, they were able to provide us with a rental v vehicle repaired and returned to us. While the dealership didn't have the part for a new model vehicle, they were able to provide us with a rental vehicle under the Mercedes roadside assistance program. We live in Colorado, and they worked with us to get our vehicle delivered to Colorado. Overall, our experience with the dealership and Rachelle was exceptional. More

by jdcdave Verified Customer Verified Customer

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So I took my vehicle in for a few items, one of which was a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with Haley (great communication) I took my car in Jun 2. After about a week, I contacted for an update and was told their techs couldn't recreate/locate the leak. I had told them I sent images of staining and they said they would look into it again. By the end of the second week, Mike B advised me the tech, (initials D.D.), could not recreate and that I could pick up the car. During the call he suggested a solution was to wait until it gets wet again, then immediately drive 90 min back to the dealership. So the next day I drive the 90 min to pick up my car, i met another female SA who said there should be no reason to have to 'recreate' as there are pictures showing the staining. She offered to keep the car but after driving all that way I decided to just take the car. On my way out, I did meet I believe he said he was the Shop Foreman or supervisor, but he mentioned me by name and had said he had the techs/ or saw the techs looking for water under the carpet area. Not the A Pillar, under the carper. As I am leaving the dealership in the car, I look over and what do I see? Water spot with even bigger staining meaning it has been getting wet at the dealership. More

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Mercedes of Columbus is what every car dealer should be about. They actually take care of the customer needs and bends over backwards to accommodate them. I will be getting my next car from them when it about. They actually take care of the customer needs and bends over backwards to accommodate them. I will be getting my next car from them when it is time. More

by WDBILLINGSLEA Verified Customer Verified Customer

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