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32 Reviews of Rafa Mejia
Verified Customer
January 02, 2025
Tony was amazing easy process the whole dealership was amazing and organized All the team was amazing Happy new year everyone at Downy Hyundai amazing and organized All the team was amazing Happy new year everyone at Downy Hyundai More
by HANIBARAKAT91
Other Employees Tagged: George Nino, Ben Tajaddini, Alejandra Padilla, Jordan Khwalda, Edgar Cruz, Chris Estrada, Angel Duran , Alex Abarca, Brianna Sanatana, Tony
December 03, 2024
Best experience ever! !!! super satisfied customer. I will highly recommend Hyundai from Downey to my friends and family. Rafa was my salesman he's the best I couldn't have !!! super satisfied customer. I will highly recommend Hyundai from Downey to my friends and family. Rafa was my salesman he's the best I couldn't have asked for a better person. Thank you Rafa!!!! More
by cristina.maciel1177
October 29, 2024
If I could leave zero stars I would. I bought a used 2022 Hyundai Kona from them on October 14th and was NEVER told there was only one key for the car during the purchasing process. I wa I bought a used 2022 Hyundai Kona from them on October 14th and was NEVER told there was only one key for the car during the purchasing process. I was only given this information when Alejandra (sales associate) dropped it off at my house, I asked her if there was a second key for it since its important to me that I have two keys for the car and she said she would look into it. All of that week she never followed up and I called Hyundai several times and they kept telling me someone WOULD call me back but no one ever did. I had no choice but to go in person October 19th so that they could not ignore me or keep my call on hold for 20+ minutes. When I walked in Rafael Mejia (sales associate) who was the person I also dealt with on October 14th promised me that he would personally look into finding the second key for the car or finding a solution (ordering a second key) that would make me happy he shook my hand and gave me his business card and told me to text him and that he would follow up on Monday October 21st. Monday came and NO text. I felt deceived! The lack of transparency, and good ethical customer service was clearly something Rafael Mejia does not care about. I texted him Wednesday asking him to please update me like he promised and nothing AGAIN. I texted him once again Saturday 10/26/24 and NOTHING and was left on read!!! This will be the only time I will be doing business with Downey Hyundai. I called them today 10/28/24 to let them know that I was knowingly being ignored by Rafael Mejia despite his empty promises that he verbally said to me and I asked if I could speak to a manager. Of course not to my surprise I was placed on hold for 14 minutes and then the receptionist said a manager would call me later today or tomorrow I am not sure why they could not answer my call seeing as how I am an upset/frustrated customer who was lied to and given false promises by one of the employees they manage. I urge anyone who is thinking about giving their hard earned money to this Hyundai dealership to NOT do it. Please take your money to any other Hyundai dealership who actually has sales associates that care about their clients AND managers who actually do their job. This will be the first and last time I buy a car from them. The lack of transparency, customer service skills, ethical business principles is not something that the Downey Hyundai dealership stands for. I can not stress enough how poorly they handle customer service. Avoid Rafael Mejia and this dealership at all costs. Beware of this dealership's approach to customer service. They appear focused only on making a sale, with no regard for supporting you afterward. Find a dealership that values transparency and customer satisfaction beyond the sale-- you'll thank yourself later. More
by groovy40
May 02, 2024
Salesman Cristian Estrada was very courteous, professional & knowledgeable. He kept us informed/updated of how long our vehicle would take. professional & knowledgeable. He kept us informed/updated of how long our vehicle would take. More
by doleclementine5
Other Employees Tagged: Chris Estrada
May 02, 2024
Friendly staff, efficient, I was able to drop Off my car before work. Easy as 1,2,3. before work. Easy as 1,2,3. More
by VERONICAALVAREZ007
Other Employees Tagged: Josselin Alas, Larisa Lopez, Ben Tajaddini, Diana Lizarde , Mike Baitieh, Abraham Esparza, Lala Gonzalez, Claudia Morera, Brianna Sanatana
May 01, 2024
Best car buying experience I have ever had! From Sales to Finance, they made the process very welcoming and as painless as possible. The team respected my car buying parameters and never tried From Sales to Finance, they made the process very welcoming and as painless as possible. The team respected my car buying parameters and never tried to "upsell" or lead me to something outside of what I was asking for. Thank you RAFA and MUSSA for for your help! HIGHLY recommend Downey Hyundai to anyone in the market for a vehicle. More
by SIX43DP
Other Employees Tagged: Mussa (FIVE STARS)
April 19, 2024
I hope all the information is true, I think they need to detail more things when you make an exchange I felt that they were not very clear detail more things when you make an exchange I felt that they were not very clear More
by Josuesitomontoya33
Other Employees Tagged: David Farhat, Anthony Saab
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