Rafael Fernandez
Rafael Fernandez at Lorenzo Buick GMC

Rafael Fernandez

Sales Associate

Lorenzo Buick GMC

8447 NW 12th St
Miami, FL 33126

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4.8
17 Reviews
4.8

17 Reviews

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17 Reviews of Rafael Fernandez

September 10, 2026

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Employee Rating

great service on time and very dependable, quick turn around and friendly customer service, also a very clean area More

by worldwidefreight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2026

Lorenzo Buick GMC responded

We’re glad the service on your GMC Sierra 1500 was timely and dependable. Your feedback on our quick turnaround and clean facility means a great deal to our service department.

August 04, 2026

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Amazing costumer service, 100% recommendations, my family and I so happy with our new GMC. More

by GLADYBA24
Sales Price Transparency
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Recommend Dealer
Yes
Aug 04, 2026

Lorenzo Buick GMC responded

Our team was delighted to help your family with the purchase of your new GMC Sierra 1500. Hearing that you felt well taken care of and would recommend us wholeheartedly means a great deal to our team.

May 02, 2026

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The service was excellent—everything went super fast. Rafa took great care of me. I highly recommend him. More

by avilasantanafabiel
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Juan Regueiro

May 02, 2026

Lorenzo Buick GMC responded

What a pleasure to know that our service was fast and that Rafael provided such great care. We appreciate your recommendation and look forward to serving you again.

March 26, 2026

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Muy buen dealer todo fue rapido y efectivo no tuve mucha demora y sali manejando el auto que queria More

by picota25
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Juan Regueiro

Mar 27, 2026

Lorenzo Buick GMC responded

Gracias por elegir Lorenzo Buick GMC. Nos alegra saber que todo fue rápido y efectivo para ti. Disfruta tu nuevo auto.

January 18, 2026

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Solamente me entregaron una yabe estoi desesionado despues que page mucho dinero por esa camioneta el diler menego la otra llave More

by Luis fernandez
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
No
Jan 20, 2026

Lorenzo Buick GMC responded

Hello Luis, We value your satisfaction and strive to provide five-star customer service. I would appreciate the opportunity to discuss your recent vehicle purchase with our Sales Team regarding the fact that you received only one key for your new truck. Please contact me directly at a time that is best for you. Thank you, Jason Sandager General Manager Lorenzo Buick GMC jsandager@lorenzobuickgmc.com 305-436-8400

October 28, 2025

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Rushed deal, ended up paying 28 for a car listed at 17. 9, car had a cracked rim and their in house car wash damaged the lens of the gauge cluster leaving it foggy. They gave me and IOU to fix a noise but a More

by mskve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 31, 2025

Lorenzo Buick GMC responded

Hello, We appreciate you taking the time to share your feedback with us. I would like to speak with you about the condition of the vehicle you purchased from our Sales Team. At your earliest convenience, please reach out to me directly so we may discuss this. I look forward to hearing from you. Jason Sandager General Manager Lorenzo Buick GMC jsandager@lorenzobuickgmc.com 305-436-8400

September 29, 2025

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Fue solo el primer servicio y estuvo bien, rápido pero me faltó el papel de salida del carro , espero que los próximos sean así de bien More

by Carlos montano
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

Lorenzo Buick GMC responded

Gracias por la reseña. Nos alegra que el servicio rápido cumpliera con tus expectativas en Lorenzo Buick GMC. Esperamos mantener ese nivel de satisfacción en futuras visitas.

September 06, 2025

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Excellent work by the dealer and especially by the salesman Rafael Fernández thank you very much. More

by regagreqt4qa
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Sep 24, 2025

Lorenzo Buick GMC responded

We're grateful for your kind words and are glad our team could assist you well. Thank you from all of us at Lorenzo Buick GMC.

August 24, 2025

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Rafael Fernandez was the sales representative that assisted me. He was professional, very helpful and with a great customer service skills. More

by yuraikis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yosmel Tundidor

Sep 24, 2025

Lorenzo Buick GMC responded

Thank you for your kind words. We're happy to know our team provided such a great experience for you at Lorenzo Buick GMC. Wishing you many miles of happy driving!

August 06, 2025

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The parts and service are terrible. They don't change the oil. All they do is fill it up. I have 3 GMC trucks and they always do the same thing to me. More

by camacho.luisj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Regueiro , Julio Fernandez

Aug 08, 2025

Lorenzo Buick GMC responded

Hello, Your feedback is very important to us, as customer satisfaction is our top priority. I would appreciate the chance to speak with you about your experience with our Service Team regarding your recent oil change. Whenever you can, please send me an email with your best method of contact. I look forward to hearing from you. Doron Mizrahi General Manager dmizrahi@lorenzobuickgmc.com

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