Rafael Genao | Page 18

I have purchased my last five cars through this dealer. No other compares in service and quality. Amazing service from every department. Always exceeds expectations. No other compares in service and quality. Amazing service from every department. Always exceeds expectations. More

by sobepr Verified Customer Verified Customer

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Liars, conmen, and scammers UPDATE: 6/1/20 - They continue with the charade; They posted on several of my reviews that they're sorry and want to help, but when I respond nobody h UPDATE: 6/1/20 - They continue with the charade; They posted on several of my reviews that they're sorry and want to help, but when I respond nobody has ever reached back out or tried to contact me back. What an unprofessional and deceitful group. Just reinforces that they are frauds. Bought a CPO 2017 Lexus ES350 from Lexus of Pembroke Pines in May 2019 on the premise that a ding on the trunk would be fixed by Lexus upon purchase. We wrote up a contract with the Preowned Sales Manager J, and it was signed by both parties witnessed by everyone in the office at the time; the contract stated that the damage on the trunk would be fixed correctly by Lexus upon purchasing the car. Simple. The car was subsequently sold to me with the previous tint glue and strips of tint still on the windows and the damage on the trunk (unprofessional). After taking the car home, itip was incredibly difficult to get in touch with anyone in their department to get the trunk fixed; it ended up taking a little over 2 months and finally they were able to schedule the work. I dropped my car off to Pembroke Pines Lexus and about a week later I got it back- the only problem was that they completely botched the repair –got some sort of glue on my shift knob that wouldn’t come off, put some kind of soft poxy on the ding which was a different color and soft, and the entire trunk had swirls and thicker/thinner areas across I, they did not even remove the symbols, just taped off! I called them- again very difficult to get back in touch with – come to find out they used some 3rd party mobile painter instead of sending it next door to their Lexus bodyshop/collision center attached to the building I bought my vehicle from. Finally, after days I was able to get in touch with the painter – who works out in Hialeah- about 1.5 hours from where I live – who told me he would come pick it up from me at work and fix the paint job/repair and apologized. They came and got my car from my work the next day- fixed and dropped it off a couple days later- got the car to find the same exact thing had happened again, but now there was a lip of paint around the perimeter of the entire trunk. Again went thru the same process, he came and got it – supposedly fixed it for the 3rd time – and now I have my eyesore car that I am stuck with – the trunk is a completely different color white – more like a acura ivory pearl white, and the rest of my car is Emminent White Pearl. I’ve tried contacting them to correct the paintjob for almost 1.5 years now. I’ve tried to contact almost every staff member I could find contact info for- its like they blacklisted me and washed their hands. I called Lexus Guest services and filed a case and even they were not able to do anything as the dealer has refused to get involved any further, and the president has refused to do anything more. I’ve gotten to the point that I’ve gotten it escalated to the Lexus Guest Serv Southeastern Director, and even he cannot do anything because the dealer is unreasonable. Lexus Guest Services is completely unable/unwilling to help because it is “beyond their scope”. So now I am stuck with a 3 toned color car that is less than 3 years old – it looks like it has been in an accident and it has not, and no one can help me. Dispicable people with no accountability, last time I will buy Lexus. More

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Rafael is a fantastic sales agent. I would probably not Rafael is a fantastic sales agent. I would probably not purchase a car if he was not the agent. A trustful person, committed to assist you during Rafael is a fantastic sales agent. I would probably not purchase a car if he was not the agent. A trustful person, committed to assist you during the entire process of acquiring a new car. Well recommended!!! More

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I love Lexus of Pembroke Pines the staff treat you like family at least to Lexus and can’t wait for the next one. Thank you all! family at least to Lexus and can’t wait for the next one. Thank you all! More

by LISACONCEPCION7 Verified Customer Verified Customer

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Very good experience Excelente atención, trabajo profesional realizado en tiempo bastante aceptable; me gustaría que limpien todos los vidrios por dentro y detallaran mas Excelente atención, trabajo profesional realizado en tiempo bastante aceptable; me gustaría que limpien todos los vidrios por dentro y detallaran mas por el exterior del vehiculo More

by NELSONBOSCAN397 Verified Customer Verified Customer

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Good place to buy The sales person Rafael was a great person to work with. He was always ready to answer my questions. The Finance Manager was very knowledgeable and pr The sales person Rafael was a great person to work with. He was always ready to answer my questions. The Finance Manager was very knowledgeable and provided good customer service and he explained all the options that were available to make a decision. More

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Awesome dealer!! Reinaldo Rivera and Rafael Geano!!!! Wow what a team! I call them the “The Dynamic Duo”. They work very well together! They are the perfect combinati Reinaldo Rivera and Rafael Geano!!!! Wow what a team! I call them the “The Dynamic Duo”. They work very well together! They are the perfect combination for an spectacular deal! I highly recommend them. More

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