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Rafael Genao

Overview Reviews (179)

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Rafael Genao

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Rafael Genao | Page 3

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.8

179 Reviews

Overview Reviews (179)

Dealership Experience

7 yrs, 8 mos

Industry Experience

13 yrs, 4 mos

Specialties & Trainings

Lexus Master Certified

Mojor World Chevrolet

4.8

179 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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179 Reviews of Rafael Genao

February 06, 2024

Dealership Rating

Employee Rating

There's a few people at Lexus that I really don't understand the way they treat their customers. Thank God at the end. To young men take care of me. I don't appreciate it for being a good customer understand the way they treat their customers. Thank God at the end. To young men take care of me. I don't appreciate it for being a good customer the way I being treated But that's OK, life goes on. God bless you take care of yourself. More

by jamel4343

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Sal Kamal, Ronald Hector

Helpful 0

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Feb 14, 2024 -

Lexus of Pembroke Pines responded

I'm sorry to read about your recent experience with us. We strive for excellence in customer service, and it seems we've missed the mark this time. I'd appreciate an opportunity to discuss this further so that we can better understand what happened and how we might improve moving forward. Please feel free to reach out at your earliest convenience. Thank you. Lynn Gonzales - Customer Relations Manager - 954-381-7993.

February 02, 2024

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Employee Rating

I had a very nice and pleasant experience working with Rafael ,he was courteous, professional and very accommodating, I was able to find my dream car, an IS 350 F in Ultrasonic Blue, he and his team gave Rafael ,he was courteous, professional and very accommodating, I was able to find my dream car, an IS 350 F in Ultrasonic Blue, he and his team gave me a nice deal, I'm very happy with the purchase and overall experience. More

by xpct2win925

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Moez Sachedina

Helpful 0

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Feb 02, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that you had a pleasant experience with Rafael and our team at Lexus of Pembroke Pines. It's great hearing that we could help find your dream car, the Lexus IS 350 F in Ultrasonic Blue! Enjoy it and thank you for choosing us!

February 01, 2024

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Employee Rating

Amazing fast accurate friendly and they listen and most of all they care they got it done of all they care they got it done More

by JOHNWB8

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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Feb 01, 2024 -

Lexus of Pembroke Pines responded

John, your five-star review made our day! Thank you so much for supporting Lexus of Pembroke Pines.

January 07, 2024

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Employee Rating

Car was dirty, rugs installed incorrectly and I was charged for $1999.00 for Perma which I did not order. charged for $1999.00 for Perma which I did not order. More

by JOEYSTAF

Verified Customer

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Trade-in Experience

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Recommend Dealer

Helpful 0

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Jan 09, 2024 -

Lexus of Pembroke Pines responded

Joey, I'm sorry to read about your experience. It's important that our customers receive the service they expect and it sounds like we fell short here. We'd appreciate the opportunity to address these issues directly with you - please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 04, 2024

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Employee Rating

Lexus of Pembroke Pines is very fast and efficient with excellent customer service. Everyone here is very friendly and the environment is very welcoming. excellent customer service. Everyone here is very friendly and the environment is very welcoming. More

by modeling_fashion

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rod in service dept

Helpful 0

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Jan 05, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know you had a positive experience at Lexus of Pembroke Pines! Our team strives for efficiency and friendliness, so it's great to see that reflected in your visit. Thanks for the review!

January 03, 2024

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Employee Rating

Good customer service (except for response time in replying to emails Did not get to see the showroom Unwieldy Parking configurations replying to emails Did not get to see the showroom Unwieldy Parking configurations More

by ELYSELAWYER

Verified Customer

Sales Price Transparency

Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Daryl garib

Helpful 0

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Jan 03, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback, and we're glad to know that you found our customer service satisfactory. We apologize for any delay in email responses and will strive to improve on this aspect at Lexus of Pembroke Pines. Thank you, and please don't hesitate to reach out at any time.

December 31, 2023

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Employee Rating

Great service and support through the leasing process. Advocated for client and worked with team to meet client needs. Advocated for client and worked with team to meet client needs. More

by Isa Velasquez

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Boris Argudin

Helpful 0

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Jan 02, 2024 -

Lexus of Pembroke Pines responded

Isa, we're glad to know our team at Lexus of Pembroke Pines was able to provide you with great service during your leasing process. Thanks for the review - happy driving!

December 21, 2023

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I’ve bought four Lexus from this dealer they are the Best !!!! Wonderful service and Best salesman ever is Rafael Genoa, I go to him every time. Best !!!! Wonderful service and Best salesman ever is Rafael Genoa, I go to him every time. More

by Claritycsolutions

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jaime Garcia

Helpful 0

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Dec 21, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you've had such positive experiences with us at Lexus of Pembroke Pines, especially with Rafael! Thanks for your continued support and trust in our dealership. Safe travels!

December 04, 2023

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Employee Rating

The service was excellent they met everything my wife wanted in the car with no problem wanted in the car with no problem More

by Wilson

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Israel Rigaud

Helpful 0

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Dec 04, 2023 -

Lexus of Pembroke Pines responded

Thank you, Wilson, for leaving Lexus of Pembroke Pines a five-star review! We are thrilled that our service was excellent and that your wife found the perfect new ride. Our team wishes you both many safe travels!

December 01, 2023

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Employee Rating

If you want a beautiful car, go to Lexux Pembroke Pines. Ask for the best salesman Rafael Genao. He makes the trip a pleasant experience, showing you all different cars with infinite patience , th Pines. Ask for the best salesman Rafael Genao. He makes the trip a pleasant experience, showing you all different cars with infinite patience , then making the business so easy. A real pleasure to work with him at your side. More

by angeldobri51

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Dec 01, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Rafael provided you with such a pleasant experience at Lexus of Pembroke Pines. We appreciate your kind words and recommendation! Enjoy your new car!

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