Rafael Ibarra
Rafael Ibarra at Sierra Subaru of Monrovia

Rafael Ibarra | Page 4

Service Advisor

Sierra Subaru of Monrovia

735 E Central Ave
Monrovia, CA 91016

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5.0
108 Reviews
5.0

108 Reviews

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108 Reviews of Rafael Ibarra

December 14, 2023

Dealership Rating
Employee Rating

The people at this dealership are nice and welcoming. The only reason I'm giving this rating is because of the wait. I had gone the week before without an appointment and they told me it was going to be More

by silver58bug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 05, 2023

Dealership Rating
Employee Rating

Michael Conquilla gave me the confidence to purchase my new 24 Crosstrek Wilderness. He provided me with all the information I needed to feel like I was making an educated yet exciting purchase while welco More

by SeansJCW
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Michael Conquilla , Anne West Edris

Dec 05, 2023

Sierra Subaru of Monrovia responded

Your awesome review says a lot about Michael, and he totally deserves it. Thank you for your thoughtful feedback on this experience. We wish you many amazing travels in the new Crosstrek Wilderness, from all of us at Sierra Subaru!

December 04, 2023

Dealership Rating
Employee Rating

I consistently get efficient, prompt, consistent high quality service from Service Rep Rafael Ibarra during my service visits, which keeps me coming back. More

by bcrosstrekky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2023

Sierra Subaru of Monrovia responded

Thank you for telling us why you like working with Rafael! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!

November 28, 2023

Dealership Rating
Employee Rating

From buying our Forester to getting it serviced, we have had only great customer service! More

by deboer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2023

Sierra Subaru of Monrovia responded

Thank you for honoring us with your continued business! We're so pleased our team continues to serve you well. Get in touch the next time we may be of any assistance. We're always here for you!

November 25, 2023

Dealership Rating
Employee Rating

Jeffery Stevens was very friendly, accommodating, and professional. He was knowledgeable and answered all the questions. More

by daisyhuynh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Stevens, Tanya Ly

Nov 27, 2023

Sierra Subaru of Monrovia responded

Thanks for taking a moment to give us the highlights of your dealership experience with Jeffery! We're delighted he was committed to your complete satisfaction. Best wishes for pleasant travels in your future, from the whole team at Sierra Subaru!

November 14, 2023

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Employee Rating

Always helps with my needs with any questions or concerns I have. Will always return. More

by JohnV
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Sierra Subaru of Monrovia responded

John, thank you for telling us why you like working with your service advisor! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your Subaru's needs. We wish you pleasant travels through the holidays!

October 29, 2023

Dealership Rating
Employee Rating

Courtesy, friendly, professional, on time, good communication with customers. Only that the waiting room needed to be improved, a few flies flying around. More

by holee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2023

Sierra Subaru of Monrovia responded

Thanks for taking the time to review your service experience! We're happy our team handled your visit with great care and diligence to get you safely back on the road in a timely manner. Your comments on our lounge are duly noted. Thank you so much for your feedback!

October 28, 2023

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Employee Rating

I went in for an oil change and as always I receive 10/10 service from Rafael Ibarra and Gabriel who took in my car for the service. I really appreciate them for taking care of me and I will definitely recom More

by Miguel Pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriel

Oct 31, 2023

Sierra Subaru of Monrovia responded

Thanks for the love, Miguel! We're thrilled you always enjoy working with Rafael and Gabriel for your automotive needs. We hope to be of service to you for many more years to come!

October 23, 2023

Dealership Rating
Employee Rating

Everyone is friendly and straight forward on tell you what your vehicle needs and keeps you well informed. More

by Annettevill21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Sierra Subaru of Monrovia responded

Thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Sierra Subaru is an honor, and we hope to continue being your #1 choice for years to come. See you at your next appointment!

Oct 23, 2023

Annettevill21 responded

Thank you for the best service ever!

October 22, 2023

Dealership Rating
Employee Rating

Suburu of Monrovia has always taken care of us. Their service team is top notch, Jaime Vega especially. Always greets with a smile, communicating every step of the way on what is needed and/or reco More

by hepburn1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Vega

Oct 23, 2023

Sierra Subaru of Monrovia responded

Thank you for telling us why you like working with Jaime! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your Subaru's needs. We look forward to ensuring more high quality service at your next appointment!

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