Rafael Ibarra | Page 9

After 2 weeks and 4 phone calls I finally got a service appointment. I called the claim department in New Jersey about the radio and media system and I guess they didn't tell your service department about appointment. I called the claim department in New Jersey about the radio and media system and I guess they didn't tell your service department about getting a replacement..guess that falls on the New Jersey claims department. More

Report | Print

The service exceeded expectations. There were no delays with my appointment time, I was immediately greeted and helped by a customer service person, Catherine Camacho, who was excepti There were no delays with my appointment time, I was immediately greeted and helped by a customer service person, Catherine Camacho, who was exceptionally good at what she does. She understood the service issue I had come in for, she arranged for Lyft rides to and from the dealership, and when I came back, she greeted me outside before I even got inside to the service desk. That has never happened before. The experience was very positive and has caused me to be more open about using the dealership for future service. I have always been reluctant as previous experiences usually resulted in long wait times even for something simple like an oil change. This time I was in and out quickly and even got a ride home and was able to get a couple of things done. More

Report | Print

Rafael, Catherine, and all of the staff I've encountered at Sierra Subaru have provided excellent customer service. at Sierra Subaru have provided excellent customer service. More

Report | Print

Quick oil change and alignment service met my expectations. Staff was friendly and informed me of extra coupons which saved me some dough, always a nice experience! expectations. Staff was friendly and informed me of extra coupons which saved me some dough, always a nice experience! More

Report | Print

Professional and very helpful staff. Nice waiting area with all amenities. The dealership location is very convenient and their service is excellent. Nice waiting area with all amenities. The dealership location is very convenient and their service is excellent. More

Report | Print

Rafael Ibarra - car was promise within an hour and 15 minutes . The car was ready within that time period minutes . The car was ready within that time period More

Report | Print

Excellent service. Rafael Ibarra was very polite. Wonderful service and excellent communication. If it was up to me i would give him a raise in pay Rafael Ibarra was very polite. Wonderful service and excellent communication. If it was up to me i would give him a raise in pay More

Report | Print

I am impressed with the service I received at Suburu Monrovia, I have been to Suburu Glendale and can say that your service is superior. I was helped by Raphael Ybarra, he was helpful, courteous and kep Monrovia, I have been to Suburu Glendale and can say that your service is superior. I was helped by Raphael Ybarra, he was helpful, courteous and kept me informed as to the status of my vehicle. He offered to stay later soi could pickup my car. Besides the repair, he offered to have my car washed! That is excellent service. More

Report | Print

Rafael and the Sierra team are awesome! They made sure to take care of me efficiently, promptly and kept me informed throughout the visit to the service department. I recommend their servic They made sure to take care of me efficiently, promptly and kept me informed throughout the visit to the service department. I recommend their service department as the go-to spot for your car’s needs. I have been going to Sierra Subaru since 2020 and will continue to go for sure! Rafael is the best service guy, because he’s informative, helpful, friendly, smiles all the time and makes me feel like a VIP!! More

Report | Print

Rafael Ibarra gave me excellent service! !!! He was very attentive and kind. I will be sure to recommend to all my friends and family. !!! He was very attentive and kind. I will be sure to recommend to all my friends and family. More

Report | Print