Rafael Mejia | Page 2

All I can say is that I drove all the way from Miami to Jacksonville to get my new car. The experience was seamless and everyone was courteous, helpful and professional - from Warren Heart and Alden Davis, Jacksonville to get my new car. The experience was seamless and everyone was courteous, helpful and professional - from Warren Heart and Alden Davis, the sellers, to Tino Lebron, their supervisor, and Daniel Harris, in finance, and Rafael Mejia, the manager who even took us for a drive while we waited so we could see a beautiful part of Jacksonville we were not aware of. Everything was perfect and I love my blue cute Bronco! I only wish Duval Ford was near me so I could go there for my maintenance visits. The place was clean, well run, and welcoming. I feel I’m developing a relationship with a dealership rather than ending it with the purchase of a car -that’s a new experience for me. Thank you!! More

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Service was on time did not take all day price was fair customer service was on time customer service was on time More

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Juan, helped me out and was very resourceful and helpful. Would highly recommended. In and out service! Would highly recommended. In and out service! More

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I've been to your dealership a few times for service. Your service department, including the greeters, technicians and Allison are amazing. This morning, I had a not so pleasant interaction with Mr. Me Your service department, including the greeters, technicians and Allison are amazing. This morning, I had a not so pleasant interaction with Mr. Mejia. I was making an inquiry as to the FCTP program and Mr. Mejia provided inaccurate information and was rude. During our interaction he rolled his eyes, stated inaccuracies and turned away as I was speaking with him. As an auto enthusiast, I'm always checking out or purchasing new vehicles. Based on my interaction with Mr. Mejia, I wouldn't consider a sales transaction with Duval Ford. My opinion is that all customers should be treated with respect and provided with service excellence, unless the customer is ridiculous. He clearly thinks customers need him, more than he does them. More

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Rafeal was fantastic. He and Susan made our purchase as quick and painless as possible. They had all of our paperwork ready upon arrival and we were out within the hour! He and Susan made our purchase as quick and painless as possible. They had all of our paperwork ready upon arrival and we were out within the hour! We love our new truck and couldn't be more pleased. In the future, if we need a Ford vehicle, they will be our sales people!! Thanks again :) More

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the customer service of everyone at the dealer is superior! I always receive a pleasant and cordial treatment. superior! I always receive a pleasant and cordial treatment. More

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Outstanding service, I ordered a F-150 in August and picked it up at the end of November. Had great communication in the waiting period, and got a great price on my trade. I will be a customer for life. picked it up at the end of November. Had great communication in the waiting period, and got a great price on my trade. I will be a customer for life. More

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Duval Ford always takes great care of me when purchasing or servicing vehicles. Susan Moore got it done very fast and came to me to sign the paperwork. Very fast and efficient! or servicing vehicles. Susan Moore got it done very fast and came to me to sign the paperwork. Very fast and efficient! More

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