Rafael Morales

I recently had the pleasure of working with Town east ford for my car purchase, and I cannot express enough how impressed I am with the entire experience! From start to finish, the team went above and be ford for my car purchase, and I cannot express enough how impressed I am with the entire experience! From start to finish, the team went above and beyond to ensure I found the perfect vehicle that fit both my needs and budget. The phone call from Juan Ortega was very calming and helpful. Upon arriving at the dealership, I was warmly greeted by Rafael Morales, who took the time to understand what I was looking for in a car. Their knowledge and genuine enthusiasm for helping customers were immediately evident. They patiently answered all my questions and provided me with a wide range of options to consider, making the process feel personalized and stress-free. What truly stood out was the dealership's commitment to transparency. They clearly explained the pricing, financing options, and any potential trade-in value without any pressure or hidden fees. I felt empowered to make an informed decision rather than rushed into one. The test drive was another highlight. Rafael Morales made sure I had ample time to get a feel for the car and even encouraged me to take it on different road types to see how it handled. Their enthusiasm for the vehicle was contagious, and I left the test drive feeling more excited than ever. Once we settled on a vehicle, the paperwork process was seamless. The finance team worked diligently to find the best loan options available, and I was pleasantly surprised at how quickly everything was handled. The entire staff was friendly and accommodating, which made a potentially stressful process much more enjoyable. I drove away in my new car feeling confident and satisfied, knowing I got a great deal and exceptional service. If you’re in the market for a new or used vehicle, I highly recommend town east ford. They truly set the bar high for customer service and integrity in the car-buying experience. Thank you for making my car purchase one to remember! More

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Hannah Tucker, Rafael Morales, and Gene Fletcher were absolutely incredible in working together to make our deal on the 2023 Chevy Malibu happen. Their teamwork, dedication, and genuine care for our situ absolutely incredible in working together to make our deal on the 2023 Chevy Malibu happen. Their teamwork, dedication, and genuine care for our situation made all the difference—they went above and beyond to ensure everything aligned just right so we could drive off the lot with exactly what we needed. From start to finish, they were professional, kind, and determined to help, showing us that they truly care about their customers. We can’t thank them enough—they’re not just an amazing team, they were lifesavers, and we’re so grateful for everything they did for us. More

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I am proud of my purchase and they helped get the vehicle I need. Great place. I need. Great place. More

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The wait for a salesperson was brief. The staff was all friendly. Once negotiated, the financing process was painless and open book. The staff was all friendly. Once negotiated, the financing process was painless and open book. More

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Wylie Nelson, Rafael Morales was the best salesman we could have asked for. Everyone at Town East Ford was so helpful in the process of getting my truck. I will recommend everyone to go there and get a v could have asked for. Everyone at Town East Ford was so helpful in the process of getting my truck. I will recommend everyone to go there and get a vehicle. They went above and beyond to get the deal done. Thanks guys y'all are the best More

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Rafael demonstrated outstanding customer service and made a significant effort to ensure I received the best deal on my 2021 Ford Bronco Badland. I am very pleased with my purchase and appreciate his assista a significant effort to ensure I received the best deal on my 2021 Ford Bronco Badland. I am very pleased with my purchase and appreciate his assistance. More

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Rafael is The Best! His customer service skills are impeccable. So patient. So courteous. A true gem in the industry. I drove over two hours to check out a truck I had s His customer service skills are impeccable. So patient. So courteous. A true gem in the industry. I drove over two hours to check out a truck I had seen online at Town East Ford. I would do it again to purchase another vehicle from Rafael & Town East Ford. From my initial call in through the post sale follow up calls, solely the best customer service from start to finish from not only Rafael, but every other employee I encountered. Top Notch, for sure! More

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Amazing experience! Considerate, kind, patient, straightforward. Cas went above and beyond to meet every one of my financial needs right down to the penny…literally. My Considerate, kind, patient, straightforward. Cas went above and beyond to meet every one of my financial needs right down to the penny…literally. My entire experience from the initial vehicle inquiry phone call to closing the deal was the best experience I’ve ever had. Huge fan. LOVE this place. In case something glitches and there is not another survey for Rafael Morales and Noe, they were by far THE BEST salesman I have ever worked with…. So many positives. Top Notch customer service skills. Opening the doors for me. Taking time to teach me how to operate the features of the vehicle that I with which was unfamiliar. I am beyond pleased and totally encourage anyone in need or want of a new vehicle to give this business their business. More

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Rafael was great! Made the whole process very easy! Would def recommend to any one. Made the whole process very easy! Would def recommend to any one. More

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My Salesman was Rafael, and in finance, was Cas. Both were fantastic. Rafael made the truck purchase experience so easy, and Cass worked with me, nothing high pressure. Now I am driving a great truc Both were fantastic. Rafael made the truck purchase experience so easy, and Cass worked with me, nothing high pressure. Now I am driving a great truck! Even though the drive to the dealership was 2 hours each way I have become a customer for all my car/truck purchases as well as maintenance. Thank you for making it fast and easy! More

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