Rafael Rivera

When I went it to see the suv it was a smooth process. Everyone was very nice and they wasn’t giving me a hard time or wasting my time. I was in and out within an hour. Everyone was very nice and they wasn’t giving me a hard time or wasting my time. I was in and out within an hour. More

by sharkira20 Verified Customer Verified Customer

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The manager and sales person were great meeting my needs and what I wanted with the vehicle package. and what I wanted with the vehicle package. More

by sixtosenior Verified Customer Verified Customer

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Manager Raphael was was very helpful took care of my needs and my problems on my car needs and my problems on my car More

by michaelveg Verified Customer Verified Customer

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I have been a loyal customer to this dealership, purchasing six vehicles since 2018. I am thoroughly disgusted today, however, and will never return to Countryside. Received a text yesterday from purchasing six vehicles since 2018. I am thoroughly disgusted today, however, and will never return to Countryside. Received a text yesterday from Rafael, who was very helpful with our last vehicle transaction. He was touting a new lease special which was interesting to me. I responded to him explaining that our lease was not close to expiration, telling him the mileage, and explaining that I was only interested in working with him. He assured me that we could make something work. I explained that I was on vacation this week and could make myself available as convenient to him. We set up an appointment for 2:00 p.m. today. In the interim, I received multiple texts from other sales people at Countryside. As recently as 12:47 p.m. today, I texted Rafael to make sure he would be available because I did not want to work with anyone else. He assured me at that time (one hour prior to our scheduled appointment) that he would definitely be there. When I arrived, I was told he was on vacation. Tim (seemingly a nice guy who tried to help) texted Rafael and told me that he said, "I can call her tomorrow." At that point, I was ready to leave, but Tim assured me he could run numbers as well as Rafael. Within ten minutes, it became clear that a deal would not be reached. I am not angry that we didn't reach a deal, but I am furious at the treatment I received. This was a classic example of "get her into the dealership at any cost -- doesn't matter if we lie." Is pretty amazing to me because, prior to this incident, I was 100% loyal to Countryside and would not have considered another dealership. I would absolutely encourage consumers to look elsewhere. I deserved better than I got. If they treat loyal, repeat customers in this fashion, what are they doing to new ones? They suck. Would give zero stars if I could. More

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It was a great experience with Jaime and Rafael. Wasn’t happy with the previous Nissan dealership we visited, so super pleased with Nissan Countryside. Wasn’t happy with the previous Nissan dealership we visited, so super pleased with Nissan Countryside. More

by hkbuss Verified Customer Verified Customer

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Very good service the people is very friendly. I’ve been going to this dealer for over 20 years and I still happy. I’ve been going to this dealer for over 20 years and I still happy. More

by BENCOSMEFAMILY Verified Customer Verified Customer

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Love our Dealership! WE have been with this dealership, even through ownership change, and the Joneses won't go anywhere else! WE have been with this dealership, even through ownership change, and the Joneses won't go anywhere else! More

by jason@jonesconsultingteam.com Verified Customer Verified Customer

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Good service and attention. , thank all crew.thank everyone and sellers. And receiving.. dealer and company. , thank all crew.thank everyone and sellers. And receiving.. dealer and company. More

by mcorral.parra Verified Customer Verified Customer

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Warranty & or extended warranty should cover everything. Not pick & chose what it covers. Great service though. Not pick & chose what it covers. Great service though. More

by stormshadow5832 Verified Customer Verified Customer

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Good sales/staff, satisfied with the vehicle. A little annoyed in the pricing how reconditioning costs were added to the advertised sale price. A little annoyed in the pricing how reconditioning costs were added to the advertised sale price. More

by jimlori717 Verified Customer Verified Customer

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