Rafael Sanchez
Rafael Sanchez at Schaumburg Toyota

Rafael Sanchez | Page 3

Service Advisor

Schaumburg Toyota

875 W Golf Rd
Schaumburg, IL 60194

4.6
71 Reviews
4.6

71 Reviews

Write a Review

71 Reviews of Rafael Sanchez

January 19, 2023

Dealership Rating
Employee Rating

Had no problems with dealership until my 2019. Tundra sunroof exploded outward. No one seem to have any knowledge about this problem and when I spoke to the service manager. He claimed he knew not More

by Alankurgan
Recommend Dealer
Yes
Jan 23, 2023

Schaumburg Toyota responded

We apologize and feel bad that we could not help you with your experience with your sunroof. Schaumburg Toyota has no authority to warrant your vehicle. This is decided by Toyota Motors and there have been no proven facts that the sunroofs are defective. Toyota Motors is quick to recall if they see an issue. We always suggest filing an auto insurance claim. If they find fault of the sunroof, they would subrogate against the manufacturers for you.

October 17, 2022

Dealership Rating
Employee Rating

Excellent customer service I was told exactly what the issue is and was in there for less than I expected More

by a32mendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2022

Schaumburg Toyota responded

Glad we could help! Thanks for sharing. Your support is appreciated.

April 20, 2022

Dealership Rating
Employee Rating

My service was performed quickly and the service rep made the process very easy. Thank you! More

by Sally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2022

Schaumburg Toyota responded

Happy to hear things went so well! Thanks for the 5 star review! Your support is appreciated.

March 17, 2022

Dealership Rating
Employee Rating

Thank you for resolving my cars issue in a timely manner. I appreciate your efforts. More

by Janinekwiatkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randall Laskowski

Mar 18, 2022

Schaumburg Toyota responded

Glad we were able to help! Thanks for sharing, Janine! Your support is appreciated.

February 23, 2022

Dealership Rating
Employee Rating

Courteous, customer is well informed of pending issues followed by exceptional service and reasonably priced.. More

by postapiuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2022

Schaumburg Toyota responded

Thanks for sharing your thoughts! Your support is appreciated.

February 04, 2022

Dealership Rating
Employee Rating

Schaumburg Toyota is an excellent repair shop for automotive service. I always receive great customer service in a clean comfortable waiting area. The technician keeps you abreast of the status of yo More

by cynthiag75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 04, 2022

Schaumburg Toyota responded

Happy to assist in your auto needs, Cynthia! We appreciate you sharing your thoughts.

January 08, 2022

Dealership Rating
Employee Rating

Excellent and prompt service. Polite and knowledgeable staff during my visit. Thank you Jo Ann More

by joannb66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 13, 2022

Schaumburg Toyota responded

It was our pleasure working with you, JoAnn! Thanks for sharing your thoughts.

January 08, 2022

Dealership Rating
Employee Rating

As always, the service was done to the highest standards. Work is performed quickly, and well. I have brought all my Toyota cars here for over 30 years. More

by marsy68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 13, 2022

Schaumburg Toyota responded

We are thrilled to have you as our long long loyal customer and look forward to many more years of assisting you with your auto needs. Thanks for sharing, Marsy!

December 24, 2021

Dealership Rating
Employee Rating

Schaumburg Toyota is the only facility that I would ever take my Camry for service! Great service and great people are really a great combination! Thanks as always! More

by LSAVAIANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2021

Schaumburg Toyota responded

We are thrilled to have you as our customer! Thanks for sharing. Your support is appreciated.

October 14, 2021

Dealership Rating
Employee Rating

Service was awesome....ready when they told me it would be. Would highly recommend them. More

by Marc bloom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2021

Schaumburg Toyota responded

We do our best to accommodate our customers! Thanks for sharing, Marc! Your support is appreciated.

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