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Rafael Sandoval
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Rafael Sandoval | Page 8
Service Manager
Jim Ellis Volkswagen of Kennesaw
950 Barrett Parkway
Kennesaw, GA 30144
109 Reviews
Rafael's ability to speak fluent Spanish makes him an extremely valuable member of our service team. Se Habla Español
Read moreDealership Experience
7 yrs, 10 mos
109 Reviews of Rafael Sandoval
November 08, 2018
Taking care of business! I’m constantly impressed with the service team at Jim Ellis of Kennesaw. They are caring and motivated to keep my experience positive. Rafael and Tate I’m constantly impressed with the service team at Jim Ellis of Kennesaw. They are caring and motivated to keep my experience positive. Rafael and Tate always remember me by name. I can’t speak highly enough about this team. More
by CGALLAGHER1
Verified CustomerOther Employees Tagged: DeMarkus Tate
Helpful 
November 01, 2018
Friendly and fast. This was for a safety recall. Everything was done quickly and efficiently. They even washed and vacuumed my car and check fluid levels. Great experien This was for a safety recall. Everything was done quickly and efficiently. They even washed and vacuumed my car and check fluid levels. Great experience. More
by DKSCOTT93
Other Employees Tagged: William Palmer
October 25, 2018
Good and Bad Aspects - Billy Needs a New Job I had two recalls on my VW. When I contacted the dealership, I was told that I had to have my vehicle at the dealership to be serviced, before they c I had two recalls on my VW. When I contacted the dealership, I was told that I had to have my vehicle at the dealership to be serviced, before they could order the part for the second recall. I was told once my vehicle was at the dealership, they would be able to order the part for the second recall and would call me once it arrived. I believe my first recall was completed around August 22. As of October I heard nothing. I was due for an oil change and wanted to combine the service with the recall to avoid multiple visits. I called the dealership and spoke to Billy. Billy was curt and frankly unhelpful. I asked if there was any sort of timeline he could provide so I could know if the visits could be combined. He said he had no idea and that VW provided no information regarding the status. Frustrated and in disbelief, I immediately contacted VW directly, after my phone call with Billy. The VW representative I spoke with was prompt and courteous. She confirmed with Tate at the Kennesaw dealership that I was able to have both the service and recall visit by the next week. I can only assume Billy lied, though I can't really imagine what he can gain from it, unless he was saving the parts for other "preferred" customers. If he hadn't been so rude on the call I would think it was a simple mistake (I did confirm the specific vehicle information on the call). The situation also makes me question whether having both recalls arranged in one visit were impossible as I was told originally, I can't be sure as I didn't document the name of the person I spoke with, but it may have been Billy that told me that too. The actual service visit ran smoothly. Both Rafael, who checked in my car, and Tate who followed up and closed out the servicing were polite and efficient. My only one half complaint about the visit, was my car smelled a bit like a wet dog after. Not sure what that was, but driving with the windows down cleared it by the next day, so no real issue. Overall, I would return with the exception of Billy. I marked "yes" I would recommend this dealership, but I would prefer to list "maybe". One bad apple can really spoil the bunch. It makes me feel as if the dealership is untrustworthy, and you need someone you can trust to work on your car. More
by ggsmom
Other Employees Tagged: DeMarkus Tate
October 23, 2018
Always quality work and timely services. I've been bringing my VW CC here for 3 years and always had quality top-notch service. A+ service! I highly recommend this outfit. I've been bringing my VW CC here for 3 years and always had quality top-notch service. A+ service! I highly recommend this outfit. More
by CC Chris
Other Employees Tagged: Billy
October 18, 2018
Carole's review Everything was great! The waiting room is pleasant, I even found someone to turn the sound off on the tv so I could read in peace. Finished in two h Everything was great! The waiting room is pleasant, I even found someone to turn the sound off on the tv so I could read in peace. Finished in two hours. More
by CARLU58
Other Employees Tagged: Don't know the other guy's name.
October 17, 2018
10K service - quick and easy Glenn did a great job listening to my needs. He set expectation and met them. Great job, Rafael assisted me on a minor issue upon my return. He was qu Glenn did a great job listening to my needs. He set expectation and met them. Great job, Rafael assisted me on a minor issue upon my return. He was quick and thorough. More
by TCUNNIN1
Other Employees Tagged: Glenn Benedikt
October 08, 2018
Efficient , prompt service The service department executed precisely what was communicated to me would happen in a timely manner. Always helpful and knowledgeable. Courtesy ride The service department executed precisely what was communicated to me would happen in a timely manner. Always helpful and knowledgeable. Courtesy ride was the mystery mobile and driver is a gentleman and scholar and remembered me from previous visit. More
by Monty Bernz
Other Employees Tagged: Cashier was friendly and helpful providing value above and beyond
October 08, 2018
Awesome Always does good service. Got service done to my tpms sensor and also diagnose my problem with my cv boot that is going to be served soon Always does good service. Got service done to my tpms sensor and also diagnose my problem with my cv boot that is going to be served soon More
by SOCCERTRICKSTA
October 05, 2018
Repair Best service i've received from a dealership. I was in and out with no issues, and I felt that the employees truly cared that everything was resolved Best service i've received from a dealership. I was in and out with no issues, and I felt that the employees truly cared that everything was resolved properly. More
by MICHAELGSHEP
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