Rafaelito Rodriguez
Rafaelito Rodriguez at Key Hyundai of Salem

Rafaelito Rodriguez | Page 3

Product Specialist - Habla Espanol

Key Hyundai of Salem

470 South Broadway
Salem, NH 03079

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3.9
36 Reviews

Specialties & Trainings

Hyundai Star Certified

3.9

36 Reviews

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36 Reviews of Rafaelito Rodriguez

October 01, 2023

Dealership Rating
Employee Rating

Poor customer service in sales - dealership did not handle auto loan well at all. We tried to use our Bank of America-issued loan, but manager David Flowers refused to use our loan paperwork and tried More

by EMMET KLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregg Georgoulis, Franklin Colon Jr. , David Flowers, Cam Lira

Oct 02, 2023

Key Hyundai of Salem responded

Hi Emmet, we regret to hear about your experience with our dealership. Unfortunately, some of the issues you experienced were outside of the dealership's control. The bank you arranged financing with (Bank of America) had an internal error in their system that prevented us from using your pre-approval. We were simply following the steps they requested we follow which is why the loan had to be redone. Also, the state you reside in does not acknowledge a temporary plate and required physical plates before you could take delivery of your new car. We're unable to dictate how quickly the DMV processes paperwork and plates. If we had any control over this, we most certainly would've attempted to have your car ready at the desired date. We appreciate your feedback and hope this adds some insight as to why your experience didn't go as well as we would've hoped for. We're always looking for ways to improve and hope you enjoy your new car. Take Care, Key Hyundai of Salem.

September 01, 2023

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Employee Rating

I had a Outstanding experience, David was especially helpful in every way. Thank you!!! Soterios K More

by scot k
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Nancy Vega, Gregg Georgoulis, Diane Dupras , David Flowers, AJ Gagne

Sep 02, 2023

Key Hyundai of Salem responded

Hi Scot, Thank you so much for taking the time to support Key Hyundai of Salem with this wonderful review. We're grateful like customers like you who really motivate us to keep serving our customers the best way possible. Please keep in touch and safe travels!

August 29, 2023

Dealership Rating
Employee Rating

Rafael my salesman was very cordial and his team were very professional I went back to Salem Hyundai because I bought a car there before I was very happy More

by CNCME
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Rodriguez , Eric Acosta, Nasaih Cruz

Sep 02, 2023

Key Hyundai of Salem responded

We greatly appreciate your repeat business and loyalty to our dealership. It sounds like Rafael and the team at Key Hyundai of Salem were able to find you the right vehicle at the right price and we're grateful for customers like you who keep coming back. Thank you for taking the time to give us such a wonderful review and please keep in touch!

August 27, 2023

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Employee Rating

Very friendly, helpful, and courteous. Very knowledgeable about the vehicles. Followed up in a timely manner. More

by Charlotte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2023

Key Hyundai of Salem responded

Hi Charlotte, We're pleased to hear you had a great experience with the team here at Key Hyundai of Salem. We aim to deliver great service at a great price. Your feedback and support are important to us and we appreciate you taking the time to leave us such a wonderful review. Please keep in touch and safe travels!

August 22, 2023

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Employee Rating

Dealerships been outstanding . Helpful in every way I will highly recommend for the future for my friends and family More

by scot k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2023

Key Hyundai of Salem responded

Thanks for sharing your experience! We're happy to hear our team was able to be so helpful during your visit. Please stay in touch and safe travels!

August 10, 2023

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Employee Rating

Great group of people that work there from the general manager to the finance team and the salesperson that was outstanding Rafaelito R. Thank you More

by scot k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Georgoulis, Diane Dupras

Aug 12, 2023

Key Hyundai of Salem responded

Hi Scot, thanks for the great review and kind words. We'll make sure to let Rafaelito and the team know you had a great experience.

August 04, 2023

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Employee Rating

Pleasant greeting upon arrival, the feeling of not being rushed, and an easy departure as well. More

by Boo1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Gagne

August 04, 2023

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Employee Rating

Service is great. People are very friendly. Polite. And very quick and efficient at thier work More

by TLABRECQUE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James St. Brice, Christian Rodriguez, Brandon Marrero, Dana Tarbox, Scott Kravitz , Eric Acosta, Jeremy Case, Nasaih Cruz, AJ Gagne

July 12, 2023

Dealership Rating
Employee Rating

Very friendly and welcoming environment. I would look for a car at this dealership again. More

by cindy.kinnon
Recommend Dealer
Yes

Other Employees Tagged: Franklin Colon Jr. , David Flowers

June 29, 2023

Dealership Rating
Employee Rating

This was the most wonderful experience buying a car. Everyone was so nice and so attentive in helping me get what I wanted in trading my car and found me a new silver Hyundai Sonata. Gold star for the d More

by parev1130
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Gregg Georgoulis , David Flowers

Jun 29, 2023

parev1130 responded

Thanks again for all your help in making my experience a pleasure in but my car.

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