Rafaelito Rodriguez | Page 3

Key Hyundai of Salem responded

Hi William, we’re happy to hear you had a great experience with our team! We appreciate your support and leaving us such a wonderful review. Your feedback is very much appreciated and we hope you enjoy your new vehicle! Safe travels and keep in touch! Thanks again, Your Friends at Key Hyundai of Salem.

Key Hyundai of Salem responded

Hi Emmet, we regret to hear about your experience with our dealership. Unfortunately, some of the issues you experienced were outside of the dealership's control. The bank you arranged financing with (Bank of America) had an internal error in their system that prevented us from using your pre-approval. We were simply following the steps they requested we follow which is why the loan had to be redone. Also, the state you reside in does not acknowledge a temporary plate and required physical plates before you could take delivery of your new car. We're unable to dictate how quickly the DMV processes paperwork and plates. If we had any control over this, we most certainly would've attempted to have your car ready at the desired date. We appreciate your feedback and hope this adds some insight as to why your experience didn't go as well as we would've hoped for. We're always looking for ways to improve and hope you enjoy your new car. Take Care, Key Hyundai of Salem.

Key Hyundai of Salem responded

Hi Scot, Thank you so much for taking the time to support Key Hyundai of Salem with this wonderful review. We're grateful like customers like you who really motivate us to keep serving our customers the best way possible. Please keep in touch and safe travels!

Key Hyundai of Salem responded

We greatly appreciate your repeat business and loyalty to our dealership. It sounds like Rafael and the team at Key Hyundai of Salem were able to find you the right vehicle at the right price and we're grateful for customers like you who keep coming back. Thank you for taking the time to give us such a wonderful review and please keep in touch!

Key Hyundai of Salem responded

Hi Charlotte, We're pleased to hear you had a great experience with the team here at Key Hyundai of Salem. We aim to deliver great service at a great price. Your feedback and support are important to us and we appreciate you taking the time to leave us such a wonderful review. Please keep in touch and safe travels!

Key Hyundai of Salem responded

Thanks for sharing your experience! We're happy to hear our team was able to be so helpful during your visit. Please stay in touch and safe travels!

Key Hyundai of Salem responded

Hi Scot, thanks for the great review and kind words. We'll make sure to let Rafaelito and the team know you had a great experience.