Raj Patel | Page 8

Extremely Satisfied My experience with Melanie was excellent. I had already been looking for 4 months and went to 15 dealerships. The day I called Melanie I had been to My experience with Melanie was excellent. I had already been looking for 4 months and went to 15 dealerships. The day I called Melanie I had been to 4 dealerships. When I arrived I was so incredibly frustrated! I had a budget that I thought would not support anything I would be happy with. To my surprise she actually listened to me and had 2 vehicles picked out and pulled up to the front for me to look at. It was so nice to have someone take what I was asking for and have it ready for me when I got there. That same day I had called another ford dealership and they pretty much just said not possible. By meeting with her and Raj I ended up getting exactly what I wanted at the exact price I could afford. It was even a $1 less than what my husband said I could spend monthly.:) The best part was I didn't have to spend all day sitting there and going back and forth with them. I would recommend those two to anyone. I am so happy with my 2017 Titanium Escape (which I didn't even think was possible to get). It drives amazing, it is great on gas and is just big enough for my family of 5 with two car seats. I am looking forward to buying my Ford Explorer from her next. More

Print

Smooth transaction Worked with Chandler, he was great. Transaction was smooth and him and Raj were very friendly. Would definitely recommend Sam Pack Ford to anyone loo Worked with Chandler, he was great. Transaction was smooth and him and Raj were very friendly. Would definitely recommend Sam Pack Ford to anyone looking for a new car. More

Print

Great Customer Service I had gotten into a car accident which ended up totaling my car. This dealership works with my fiancé’s company and I love Ford so we decided to give I had gotten into a car accident which ended up totaling my car. This dealership works with my fiancé’s company and I love Ford so we decided to give this dealership a try. My fiancé’s company normally works with Kevin and he directed us to Raj for help in buying a new car. However, Raj had to get home to his child (totally understandable) by the time that I got off of work. So, Raj set up Chandler to meet with us instead. Chandler was waiting for us when we got there. He was professional, funny, and listened to what I wanted in a car. He got everything set up that I wanted (with no haggling). He even stayed hours past his time to leave just to help us. Alexandra helped me get the upgrades I wanted and went over pricing options. She was very patient with me as I decided whether or not I should get the upgrades. Michael in Finance was fantastic. He was super nice and helped me through my finance options. He was extremely knowledgeable and fast. The great customer service still has not stopped. Since I bought the car a week ago, several people have called to check in on me. Alexandra called to let me know she is waiting on my new seats and will get me scheduled once they come in. Kirk Pack called to ask me if there was anything else I needed and to thank me for my purchase. Chandler has called to check up on me and Richard Ferguson has called to see if I needed any help with all the technology in my car. Overall, I would say that this has been the best experience buying a car especially since I wasn’t having the best time after wrecking my previous car. I will most definitely recommend this dealership to anyone looking for a car and the next time I need another car I will be coming back! More

Print

New Car Purchase This is the third car we have purchased from Five Star Ford in Carrolton. It was the best experience yet and we will go back there when its time to bu This is the third car we have purchased from Five Star Ford in Carrolton. It was the best experience yet and we will go back there when its time to buy the next. More

Print

Been Buying Here For Years! I have been buying Fords here for many years and I have always been impressed with the customer service! Anyone can sell you a car from a dealership b I have been buying Fords here for many years and I have always been impressed with the customer service! Anyone can sell you a car from a dealership but not everyone is willing to go the extra mile when a problem arises. I have purchased cars from David Keen who is a true professional and takes a personal interest in me and my family and Justin McCarroll who ALWAYS goes over and above to help in any way possible! People know me by my first name which shows me they actually care about what they do. I also know Chandler and Raj. They are great as well! Can't go wrong purchasing a vehicle here. I have referred many of my friends and family here and they have always been happy I sent them there. Remember, you can buy a Ford any any dealership, but this one will take care of you! Don't let the construction steer you away! More

Print

Great buying experience! This is my third car purchased from Sam Pack Carrollton. We were looking for a new car for my wife and Mike and Raj were great. They were able to find This is my third car purchased from Sam Pack Carrollton. We were looking for a new car for my wife and Mike and Raj were great. They were able to find the a vehicle she liked and took the time to explain and show her how the options worked. When we left she was happy and I was happy because it was a great deal. These guys knocked it out of the park! More

Print

Lots of Fords in the world: Raj. Petal made ours Special Raj was straight forward, knowledgeable, and was so honest in his assignment of our needs. His recommendations gave us the vehicle we needed.... We d Raj was straight forward, knowledgeable, and was so honest in his assignment of our needs. His recommendations gave us the vehicle we needed.... We drove away in the right Forde....VERY pleased with the buying experience. Thanks, Raj. More

Print

Low pressure High quality vehicle great price easy Low pressure High quality vehicle great price easy financing Fabulous salesman I have given his cad to 3 of my friends. Reuben Krause is excelle Low pressure High quality vehicle great price easy financing Fabulous salesman I have given his cad to 3 of my friends. Reuben Krause is excellent More

Print

My search for a Ford Explorer XLT with 4WD through another dealership was futile for several weeks. The salesperson to whom I was assigned seemed less than interested in finding me a vehicle. I subm another dealership was futile for several weeks. The salesperson to whom I was assigned seemed less than interested in finding me a vehicle. I submitted an internet request via Edmunds.com. Within hours, Raj Patel of Internet Sales at Sam Pack's Five Star Ford in Carrollton, Texas answered my request with a vehicle that suited my needs. That's the good news. The bad news is that I was out of the city at the time, and by the time I returned, another salesman had sold the vehicle. Raj diligently searched for an alternate option, found one at another dealership, and brought it to the Carrollton store. I received a fair price for my trade in, Art in finance made the financial side easy and painless, Raj instructed us in the electronics of the vehicle, and we were on our way. The vehicle is still a little smarter than I, but I'll master it today. Kudos to everyone at Sam Pack's Five Star Ford in Carrollton More

Print

I've purchased 4 vehicles from this franchise, mom bought 1 upon my recommendation. I've shopped around, but felt this dealership really is willing to more than great lenghts to get you what you want in a ve 1 upon my recommendation. I've shopped around, but felt this dealership really is willing to more than great lenghts to get you what you want in a vehicle. My last vehicle F150 FX4 was not on their lot, but they were willing to look all over the state to find my exact vehicle. They did. I left he dealership at 5 o'clock and by 9 AM the next morning the Raj found my vehicle. It was a delight that it didn't take more than a day to find it, not put on a backburner like a lot of dealerships will do in their sales process. Service department is great. The ONLY reason I would not purchase from this dealer is if I moved out of state, but then I still might catch a flight to come and work with them, call them to do the deal, or if the franchise was sold to other management that doesn't have the same values of Sam Pack. The family is still very active in the daily business and will talk to you, not just after purchase but when you're sitting around waiting in the dealership. We're a Ford Family and you can't go wrong working with their internet department. I can't say great things about enough this dealership and the quality of each and every individual that works for them, from the sales, service, after sales accessories, finance, and even the back office. Finance is also easy and about the deal and your payments work for you. If you question where to go, it's worth the drive, it's worth the time and there is a reason their sales people have awards after awards on their desks. More

Print