Ralph Stalesky

Martin Chevrolet responded

Sean, Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! We look forward to your next visit! Take care! - Martin Chevrolet

Martin Chevrolet responded

Thank you so much for the kind words and for sharing your experience! Your satisfaction is our top priority, and feedback like this keeps us motivated. We truly value your continued trust and look forward to welcoming you back anytime. - Martin Chevrolet

Martin Chevrolet responded

We truly appreciate your feedback and apologize for not meeting your expectations. We understand the importance of status updates and regret the inconvenience caused by the extra day without notice. Regarding the car wash, we avoid washing cars when temperatures are low to prevent issues with freezing door handles and windows. We apologize for not explaining this while you were here. As for the missing water bottles, they are typically added during the wash, and we apologize for overlooking that as well. Once again, we're sorry for the inconvenience and appreciate your understanding. We’d value the chance to serve you better next time. - Martin Chevrolet

Martin Chevrolet responded

We really appreciate your feedback! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. - Martin Chevrolet

Martin Chevrolet responded

Thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy we could meet your expectations! - Martin Chevrolet

Martin Chevrolet responded

Thank you for your feedback and for choosing us for your service needs. We’re glad to hear the service itself was good, but we sincerely apologize for the longer-than-expected wait time. Your time is important to us, and we appreciate you bringing this to our attention so we can continue improving our scheduling and efficiency. We hope to provide you with a faster experience on your next visit, and we truly appreciate your patience. - Martin Chevrolet

Martin Chevrolet responded

Shayne, Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again next time! - Martin Chevrolet

Martin Chevrolet responded

Thank you for taking the time to leave your feedback. We truly appreciate it, even when things don’t go as planned. We’re very sorry for the miscommunication about your oil change and tire rotation. There’s no excuse for not calling you when the service was completed as you requested. That oversight caused unnecessary inconvenience, and we completely understand why you found it disappointing, especially since this was a first for you with us. Your feedback has been shared directly with our service manager and the team so we can reinforce our process to ensure every customer is notified promptly when their vehicle is ready. We hope to see you again next time. - Martin Chevrolet

Martin Chevrolet responded

Terry, Thank you so much for taking the time to leave this review! We appreciate you trusting us with your beautiful Tahoe, and we're glad everything went smoothly. If there's anything else you need, whether it's routine maintenance, a quick question, or just a complimentary car wash, please don't hesitate to stop by or give us a call. - Martin Chevrolet