Randall Holt

We bought a new 2010 Sienna XLE and a Camry from Mr. Brian Lamb at DCH TOYOTA Simi Valley. He is energetic, always friendly, and professional. One faithful morning, the Sienna with 119k miles, stop recognizing the keys after a short drive. It stayed four days in an auto shop, and three weeks in Simi DCH. It was concluded that immobilizer ECU is dead and requires a complete front wire harness set. The existing repairer bill is $1000 plus additional astronomical parts and labor cost without a guarantee of repair. TOYOTA does not have a wire harness in stock and the wait will be 3+ weeks. Everyone including TOYOTA agrees this is an extremely rare case. After calling TOYOTA for days, they agree to credit us a small amount toward future TOYOTA purchase. TOYOTA ask us to work out the bills and sales deals with the dealer. Thanks to Mr. Brian Lamb and Mr. Randall Holt (Service), we were able to work out a reasonable deal toward a new 2018 Camry. I do not believe any other TOYOTA dealer will do the same. Simi DCH shows they value long term customer relationships. I highly recommend buying future TOYOTA from Mr. Lamb. He provided us a truly unforgettable life experience!

Helpful 0

Report | Respond | Print