Randee Schneider | Page 19

Lease Buy Out My lease was due to be turned in. I had been in communication with Randee the manager that I did not want to be at the dealership 6 hours like the la My lease was due to be turned in. I had been in communication with Randee the manager that I did not want to be at the dealership 6 hours like the last time with my initial visit with the lease signing. She assured me I would "be in and out". All the paperwork would be prepared for me to sign. I make an appointment to come and buy the lease (simple straight forward process) and I have 2 customers ahead of me for Dan Cohen...aka...1-2 hour wait. I take my keys and leave. Raj, the salesman agreed to call me when Finance was available and I would return. Which Raj did. Paperwork was initiated, Dan had everything ready for me to sign and I was out of the dealership within a half hour. The way it should have been the first time. I have had several poor experiences with this dealership. I have never received a survey because the service department intentionally put an incorrect email. (The incorrect email I had discovered at my last service visit, asked to be corrected, but never corrected. It wasn't until I saw it again going through my information with Raj, that I saw him remove it from my profile. ) Robert Ramirez is the absolute worst Service representative there. First, he argued with me about my oil service contract that I didn't have one. which resulted in my paying for two oil changes. Later resolved, but unnecessary. On two service occasions, Mr Ramirez would not call me to discuss work for my vehicle. Primarily the air filter. Mr Ramirez would inform me upon my picking up my vehicle, I would need to return for a second visit for the air filter replacement and incur another labor charge. I do have Mr Ramirez to thank however, for forcing me to go on YouTube and learn how to change my own air filter. I now purchase my air filter on Amazon for $11 and I change it myself. Over the years at that dealership, I have come to see the service department to pressure for service that is not necessary. I was being pressured to have my breaks done long before it was necessary. I eventually stopped going there for anything. Signing off on my lease was the best feeling in the world. Why? Because I was signing off on the Honda of Freehold dealership. More

by Chan11 Verified Customer Verified Customer

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Professional Experience with Honda of Freehold This was the most professional experience I had with Honda for the past 9 years. Everyone in the sales and service staff was courteous. Everyone ans This was the most professional experience I had with Honda for the past 9 years. Everyone in the sales and service staff was courteous. Everyone answered my questions, and offered to answer questions in case I needed assistance in the future. More

by SJR2 Verified Customer Verified Customer

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My car was disabled for more than six weeks and is stilll not running well. Yo our dealership has no clout to get needed parts. I will never own a Honda again. Never. not running well. Yo our dealership has no clout to get needed parts. I will never own a Honda again. Never. More

by barbara20 Verified Customer Verified Customer

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We were treated honestly and fairly from the moment we walked in until we left. We never had to wonder if we were being manipulated or if we were getting a good deal. This was the best customer service walked in until we left. We never had to wonder if we were being manipulated or if we were getting a good deal. This was the best customer service we have ever received at a car dealership and I would 100% recommend that you purchase a Honda from Randee and Peter. They were really a pleasure to deal with!! More

by Joe Toth Verified Customer Verified Customer

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