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Randy Kim
Randy Kim at Maple Hill Auto Group
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Randy Kim | Page 6

Customer Service

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.7
52 Reviews

Dealership Experience

2 yrs, 8 mos

4.7

52 Reviews

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52 Reviews of Randy Kim

December 15, 2021

Dealership Rating
Employee Rating

Great service, however, I was promised a car wash, the service slip indicated it received a car wash, and it clearly had not been washed. Not a big deal, but the slip should be accurate. More

by TBIRCH
Recommend Dealer
Yes
Helpful
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Dec 16, 2021

Maple Hill Auto Group responded

I apologize about not getting a car wash. Our car wash was down most of last week for cleaning and maintenance. It was reopened for a few days, and is now down again for an unrelated issue that was unforeseen. It should be back up and running on Friday, so if you'd like to come back for the wash, please do so. If there is anything else we can help with, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Dec 16, 2021

TBIRCH responded

I appreciate knowing the reason and your prompt response. Again, the car wash did not change my overall 5 star experience. Thank you for your service; I am, and have been very happy and appreciate your team at Maple Hill.

December 09, 2021

Dealership Rating
Employee Rating

My experience in the service department was very good. The scheduling process, my wait time and service appointment was great. More

by Donna Lockett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster

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Dec 09, 2021

Maple Hill Auto Group responded

Thank you! We're happy to hear that you were so pleased with your service. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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