Randy Lammle | Page 10

Took my Grand Cherokee of a problem with the Forward Emergency Braking System. And the problem came back a week later Emergency Braking System. And the problem came back a week later More

by dan.slagerman Verified Customer Verified Customer

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Ethan was fabulous to work with! I would highly recommend working with the Walser team. I would highly recommend working with the Walser team. More

by christy15 Verified Customer Verified Customer

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Fast service, easy to make an appointment, various appointment times available. dealership staff very helpful and friendly. appointment times available. dealership staff very helpful and friendly. More

by TORENAGRADY Verified Customer Verified Customer

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Had a great experience dealing with staff and being very professional and knowledgeable about their business. Very friendly and personable while looking and test driving their vehicles. Would definitely professional and knowledgeable about their business. Very friendly and personable while looking and test driving their vehicles. Would definitely do business with again!!! Thanks for the awesome truck! More

by mikegarvey2000 Verified Customer Verified Customer

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Never explained the cost! ! Almost 1000.00 for brake and an oil change - I will NOT purchase another vehicle from you ever again. ! Almost 1000.00 for brake and an oil change - I will NOT purchase another vehicle from you ever again. More

by dparkin01 Verified Customer Verified Customer

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They were Efficient, friendly and had clear explanation of issues and solutions. Will go back to them of issues and solutions. Will go back to them More

by betsyhatlestad Verified Customer Verified Customer

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Kurt was knowledgeable with our vehicle and was low pressure. Great salesman will do business with them again. pressure. Great salesman will do business with them again. More

by jamin6684 Verified Customer Verified Customer

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I had an appointment for routine service (oil change, tire rotation), and diagnostics for charging issue with the stop/start second battery. I was told when I got to the dealership that I would need to l tire rotation), and diagnostics for charging issue with the stop/start second battery. I was told when I got to the dealership that I would need to leave my Jeep Cherokee at the service center for 24 to 48 hours for a proper diagnosis. I was not informed of this requirement during my call to set up the appointment. I was a service manager at a five star Chrysler dealership for 13 years, the only time we asked customers to leave the vehicle for an extended time was if we needed to recreate an intermittent problem. A check of the charging system, and second stop/start battery should have been an hour diagnosis. We did not ask for a loaner vehicle, as we were not informed that they wanted to keep the vehicle for such an extended time. We told them to not worry about the diagnostics, a to just do it service work, we then informed there was no service work scheduled, the main reason I made the appointment. We were told they could work it in if we could leave the jeep for the day. We had driven across Minneapolis for our appointment, we were not prepared to just leave the vehicle for the day. They finally agreed to do it service while we waited. Over all it was one of the poorest experiences I've encountered at a premium dealership. For a few reasons we will be switching to another dealership closer to our home. This was not the experience I expected from Walser. Very disappointed. More

by wpete04 Verified Customer Verified Customer

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Love the repair review videos! They really help speed the process at checkout. Nice bonus. They really help speed the process at checkout. Nice bonus. More

by jeffreystamp Verified Customer Verified Customer

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Very good service and salesman. I knew what I wanted and he helped me get it. I knew what I wanted and he helped me get it. More

by slrussell68 Verified Customer Verified Customer

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