Randy Larsen | Page 3

Randy was professional and got all the services I needed done in a timely matter. Thank you so much! done in a timely matter. Thank you so much! More

by MIMI.CAO94 Verified Customer Verified Customer

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Was very impressed and satisfied. I would recommend to my family. Very good good good I would recommend to my family. Very good good good More

by mvachha2 Verified Customer Verified Customer

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Good facility, helpful staff,perhaps too expensive for the services offered. Thanks a lot for this the services offered. Thanks a lot for this More

by rarehn Verified Customer Verified Customer

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Service appointment: Excellent communication, courteous and helpful team and a smooth process. The work took less time than originally estimated; I was able to chill in the lounge area and enjoy a cup of c and helpful team and a smooth process. The work took less time than originally estimated; I was able to chill in the lounge area and enjoy a cup of coffee while things got done. I'm looking forward to working with them again. More

by TRENTCAST Verified Customer Verified Customer

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This is what I wrote the service director in response to an email SHE sent ME asking about how my service was. I still have not received a response or even a phone call to date: Good Afternoon Lisa, I an email SHE sent ME asking about how my service was. I still have not received a response or even a phone call to date: Good Afternoon Lisa, I was not happy with the outcome of my service repairs and would not recommend anyone to get their car serviced here. People already associate bringing their vehicles to dealerships with extreme high costs and being ripped off due to the labor and parts cost-analysis ratio, but I brought my vehicle here because I assumed I would be provided with quality service despite the high costs I paid. My vehicle was brought in due to a “check emissions system” notification. I was advised by Randy it was due to my catalytic converter. He stated it was not an immediate necessity. I opted for a timing belt, water and gas pump replacement, and tire alignment. I picked my Acura MDX up when it was ready and 5 minutes down the road on the freeway, I get hit with two notifications, “check charging system” and “check SH AWD”. I have never had these lights come on prior to my visit. I was on my way back to work and due to time constraints, I continued to drive to my destination and sent Randy photos of the notifications. Once I parked, he called me and apologized stating the vehicle had to be brought back immediately as it may be the alternator and with my timing belt change, they do touch the alternator OR it might be a faulty alternator. If it was a faulty alternator, why wouldn’t this be identified while it was being serviced? I tried to re-start my car to bring it back and it would not start again. I could only come to the conclusion that my vehicle was worse-off and gained more issues in the care of this dealership. Randy at least offered to get the vehicle towed and in return, supplied me with a rental. When my vehicle got towed, the tower attempted to re-start the car and it came on for a few minutes and began to sputter awful noises. I just want to be clear, I am not making a complaint on Randy, I am making a complaint on the service. I currently work full-time in the military, a mom, and a part-time student. I do not have the time or leisure to make trips back and forth. This became a complete inconvenience on all levels. Please feel free to contact me at: (left my name and number) —————————- Of course, it was a “faulty” alternator. I don’t trust this business and starting to question my investment in an Acura vehicle all together. More

by SJohnson Verified Customer Verified Customer

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Helpful. Courteous. Explained my repairs and urgency (or not) of when to take care of them. Randy Larson was very honest with me about things for my 100k-1 Courteous. Explained my repairs and urgency (or not) of when to take care of them. Randy Larson was very honest with me about things for my 100k-115k mile service. Like have a new loaner to drive!!! I also liked the text communication with the guys, including a video of the check on all the necessary areas of the car! Thank you! More

by SJSCHRADER Verified Customer Verified Customer

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Always great service! ! The Service Drive never disappoints, always communicating and very professional from start to finish. ! The Service Drive never disappoints, always communicating and very professional from start to finish. More

by 4CWEBER Verified Customer Verified Customer

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High end professionals in the shop as well as the service center desk. Working hard to make it fast and easy for the customer center desk. Working hard to make it fast and easy for the customer More

by smwickelgren Verified Customer Verified Customer

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Everything went so smoothly. Check in was a breeze and the wait time was exactly as I was told. Check in was a breeze and the wait time was exactly as I was told. More

by noelslack Verified Customer Verified Customer

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Everything exactly as expected. Friendly, timely service with a very comfortable waiting room. Highly recommended! Friendly, timely service with a very comfortable waiting room. Highly recommended! More

by MNFUNK Verified Customer Verified Customer

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