Randy Moore | Page 6

My service writer Ben doesn’t come in until 8:00AM. I arrived at 7:15, willing to wait for Ben since my appointment was scheduled for that time. Randy another service writer took over immediately and I arrived at 7:15, willing to wait for Ben since my appointment was scheduled for that time. Randy another service writer took over immediately and got me handled and out before Ben arrived. That’s what I call teamwork! Ben took care of me a few days later when my SUV was ready. Both guys were very professional & very much customer service oriented! More

by STEPHENSARICH Verified Customer Verified Customer

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Tim Hoffman is an excellent service writer. All of the business I bring to Palmen is because of him including my recent vehicle purchase. All of the business I bring to Palmen is because of him including my recent vehicle purchase. More

by Sarah.a.benson Verified Customer Verified Customer

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I would have been happy if GMC would have covered the shift to park issue,especially since there is an active class action suit open as of August 2025. I just wanted GMC to cover there workmanship and sa shift to park issue,especially since there is an active class action suit open as of August 2025. I just wanted GMC to cover there workmanship and safety of my vehicle. But they did not cover it. More

by Gtsully0408 Verified Customer Verified Customer

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I got a big nail in my tire at night and they were able to get me in before they closed. Thank you! to get me in before they closed. Thank you! More

by amybazzanella Verified Customer Verified Customer

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Well I'm coming back to buy a truck again. Sometime in October I won't buy from any else. Sometime in October I won't buy from any else. More

by fabianochoa56 Verified Customer Verified Customer

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It was a rocky start buying this car, but with the problems we were taken care of right away very happy problems we were taken care of right away very happy More

by S.LAPISH Verified Customer Verified Customer

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Attentive, thorough, and professional. Very good experience! All expectations were completed! Thank you! Staff all around was very professional Very good experience! All expectations were completed! Thank you! Staff all around was very professional More

by Dmurf244 Verified Customer Verified Customer

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Great customer service. Knowledgeable and professional staff. A pleasure to work with. And a clean environment Knowledgeable and professional staff. A pleasure to work with. And a clean environment More

by DOUGS180 Verified Customer Verified Customer

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Great timing to get the job done even though I waited 2 hours he tried really hard to get it done sooner hours he tried really hard to get it done sooner More

by KAPLANTODDL Verified Customer Verified Customer

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Took almost 2 hours to do an oil change, engine air filter and tire rotation. If they were waiting for parts to arrive or didn’t have them at the time I walked in, you would think they would say it wil filter and tire rotation. If they were waiting for parts to arrive or didn’t have them at the time I walked in, you would think they would say it will be a longer wait. For someone who’s waiting at the dealership for their vehicle to be done and have other things going on in their lives, it seems that they don’t care about other people’s time More

by ZCARTER5799 Verified Customer Verified Customer

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